Status Lights; Troubleshooting - ooma Telo Air 2 Manual

Status Lights

Play Key Press to hear your voicemail messages.
Press again to stop playback. Key will blink when
there are new messages.
Fast Forward Key During voicemail playback, press
to skip to the next message. Press and hold to toggle
Do Not Disturb.
Rewind Key During voicemail playback, press once
to replay the current message, and twice to skip to the
previous message.
Press to adjust brightness of the status light.
Delete Key During voicemail playback, press to delete
the current message.
Volume Adjustment Key Press to adjust the
volume level.
Page Key (on rear of Base Station) Press to locate
your Ooma handsets.
Press-and-hold for three seconds to register a
new cordless Ooma device such as an HD2
Handset or Linx.
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Solid Blue System Status Indicates that your
Ooma service is working. You will hear the Ooma
dial tone and all services are operational.
Solid Purple System Status Indicates that
your Ooma service is working and Do Not Disturb
is enabled. All incoming calls will be directed
to voicemail.
Blinking Purple System Status Indicates that
your Ooma Base Station is downloading a software
upgrade. All services are unavailable. Do not
unplug your Ooma Base Station when it
is in this state.
Blinking Red System Status Indicates that your
Ooma service is not working. All services are
unavailable. You will not hear any dial tone and will
not be able to make or receive calls.
White System Status Indicates that your Ooma
Base Station is not powered on or that brightness
is turned all the way down.

Troubleshooting

The light is blinking red A blinking red light
■
indicates that your Ooma Telo is not operational.
It is normal for the light to blink red for a couple
of minutes during boot up. Otherwise, check
the following to make sure everything is set
up correctly:
• Verify that you have activated your device as described
in STEP 1. If you plugged in your device before going
through the activation process, try rebooting it now.
• For Ethernet installations: Check that your network
cables are plugged in securely. Verify that the
INTERNET port is connected to your router (or
modem). The LED at the bottom right of the connector
will be lit green if the cable is connected properly.
• For Wi-Fi installations: Try moving the Telo closer
to your Wi-Fi router and repeating the directions on
Page 5 to refresh your wireless setup. If you are
unable to connect over Wi-Fi, follow the directions
on Page 22 to connect your Telo to your router using
Ethernet instead.
• Check that your Internet connection is working. Try
connecting a computer to the HOME port and browse to
my.ooma.com. You should see the login screen for My
Ooma. If not, troubleshoot your Internet connection.
• Try rebooting your Telo, modem, and router by pulling
out the power and plugging them back in.
■ The light does not light up Check that the AC
adapter is plugged in and power is being supplied
to the device.
■ You don't hear the Ooma dialtone If the light is blue
but you don't hear a dialtone, check that your phone
is correctly plugged into the PHONE port.
■ Incoming calls do not ring your home phone When
it is turned on, the light will light up purple and all
incoming calls will go directly to voicemail without
ringing your phones. To turn off the feature, press
>>
and hold the button or dial * 7 7 from your
phone.
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