ooma office Quick Start Manual
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ooma office Quick Start Manual

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Summary of Contents for ooma office

  • Page 1 Quick Start Guide...

  • Page 2: Hardware Overview

    Introduction Setting up the Ooma Office system in your business is easy. You should have your first extensions up and running in about 20 minutes. Ooma Office blends the power of cloud computing with the convenience of plug-and-play hardware to create an integrated telephone solution for your business. It gives you all of the features that you need to connect with your customers.

  • Page 3: Installation Overview

    Installation Overview This illustration depicts the way the Ooma Office system will be installed in a typical office environment. You can use this as a starting point to help you configure your own office setup. Ooma Office Base Station – Installed in...

  • Page 4: Features Overview

    Forwarding options during business hours and when you are closed. Employees who are in and out of the office a lot Conference bridge can be just as productive on the go. Users can...

  • Page 5: Virtual Extensions

    Virtual extensions make it a snap for to ensure that you don’t miss any calls. Once your customers and everyone in the office to keep you have used up your capacity of phone lines, in touch with the folks who aren’t there in person.

  • Page 6: Package Contents

    Package Contents Ooma Office Base Station Ooma Linx device(s) Ethernet Cable (7 ft) AC Adapter...

  • Page 7: Setting Up Your Base Station

    The Ooma Office Base Station connects to your Internet service and routes calls to and from the phones in your office. It also enable you to add wireless extensions like the Ooma Linx device. The range of the wireless signal is approximately 150ft (50m) indoors, so it is best to install your Base Station in a central location.

  • Page 8: Activate Online

    Step 1 Activate Online Begin by activating your Ooma Office Base Station online. Locate the seven-digit activation code printed on the bottom of the Base Station. myoffice.ooma.com Next, navigate your web browser to: Click on the Activate your new account button.
  • Page 9 Step 2 Connect Between Your Modem and Router Modem Router Connect Base Station to Modem Connect Base Station to Router Unplug the Ethernet cable going from your Using the included Ethernet cable, connect the LOCAL NETWORK modem to the “WAN” or “Internet” port of port of the Base Station to TO INTERNET your router.

  • Page 10: Connect Your Phone

    Step 3 Connect Your Phone Plug your phone into the Base Station Using your existing phone cable, plug your corded phone or cordless PHONE phone base unit into the port. Go to Step 4...
  • Page 11 Step 4 Power On Plug in your Base Station POWER Plug the provided AC adapter into the port. If your device requires a software It is normal for the status light on the front to blink upgrade, it will take longer to boot for several minutes while the device is booting up.
  • Page 12 Finishing Initial Setup Pick up the phone you connected to the Ooma Office Base Station and dial just like you always have. Call a friend, a family member, or an employee and experience firsthand the quality of Ooma HD Voice technology.
  • Page 13 Customize your setup at My Office Now that your device setup is complete, you can start to personalize your system by visiting My Office, the online portal for your Ooma myoffice.ooma.com Office service. Visit to do the following: Set up additional phone extensions •...
  • Page 14 Setting Up Your Ooma Linx The included Ooma Linx device make it easy to setup additional phone extensions on your Ooma Office system. Use this device to connect a telephone, a fax machine, or any other telephony device to your system.
  • Page 15 Step 2 Plug In the Linx Device Plug in your Linx device Find a power outlet located close to or in the same room as your Base Station. Plug the Linx in. The system status indicator on the Linx should light up amber and then begin to blink as it looks for a Base Station to register with.
  • Page 16 Step 3 Put Your Base Station in Registration Mode Activate registration mode Press and hold the PAGE button on the back of your Base Station for three seconds to activate registration mode. The Linx will automatically pair with the Base Station. Once this process is complete, the system status indicator on the Linx device will turn blue.

  • Page 17: Connect Your Device

    Step 4 Connect Your Device to the Linx Connect your device Your Linx can now be installed anywhere in your business. Move the Linx to a power outlet close to the phone, fax machine you would like to connect it to. Plug the Linx in and verify that the system status indicator turns blue after a few seconds.
  • Page 18 System status indicator Lights up blue when system is operational. • Blinks amber when device is booting up. • Front view Lights up amber when Ooma service is • not working. Blinks blue rapidly when device is in • registration mode.

  • Page 19: System Status Indicator

    Ooma Linx System status indicator Lights up blue when connected to the Base Station • Lights up amber when it does not detect the Base Station. • Blinks amber when it is attempting to register with • a Base Station.

  • Page 20: Troubleshooting

    Troubleshooting Base Station status indicator is amber When the status indicator on your Ooma Office Base Station is lit amber, it is not operational. Check below to find out what is preventing the Base Station from working. Your Base Station may not be able to establish a local network connection. Check that your •...
  • Page 21 Alternative Setup Option A. This allows your phone calls to be intelligently prioritized over other network traffic. If you have used this option, you can adjust how Ooma prioritizes your network traffic by connecting setup.ooma.com LOCAL NETWORK a computer to the...
  • Page 22 Alternative Setup Options The Ooma Office Base Station is flexible enough to work in almost any network configurations and with a variety of devices. Review the following options to see if any of them apply to your situation. Router Base Station...
  • Page 23 Computer Modem Base Station LOCAL INTERNET NETWORK Install the Base Station between modem and PC Option B If you only have one computer and it is connected directly to your modem, follow these instructions: 1. Locate the Ethernet cable that connects your modem to your computer. Unplug the modem end LOCAL NETWORK of the cable and plug it into the port.

  • Page 24: Making Internal Calls

    User Guide Switching lines Once you complete the initial setup, using your Ooma Office can be as easy as picking up the When you hear the call waiting beep, switch to a phone and dialing. Below are some tips to help second incoming call by pressing the Flash key you get started.
  • Page 25 Base Station to a new location: Listening to voicemail There are two ways to check voicemail remotely: myoffice.ooma.com/address. • Phone: Call your extension number. When International calls and other calling services...
  • Page 26 Individual extensions can be setup to forward calls number. Enter your PIN and follow the voice prompts. to a cell phone when the user is out of the office. Manage call forwarding settings by logging into From the main menu, select option 5: “Change your myoffice.ooma.com/extensions...
  • Page 27 Ring Groups Purchasing additional accessories Ring Groups can be used to distribute incoming calls You can customize and expand your Ooma Office to multiple physical and virtual extensions. You have setup to fit the needs of your business through a...
  • Page 28 Important 911 Information Ooma wants to make sure that you are aware of important differences in the way 911 service operates with Ooma when compared with traditional telephone service. Here’s what you need to keep in mind: Differences between traditional 911 service and Ooma 911 Be advised that Ooma 911 service is less reliable than traditional 911 service.

  • Page 29: Limitations Of Liability

    You must notify all potential users of the phone service of the nature and limitations of 911 emergency calls. Limitations of liability Ooma Terms of Service limit and disclaim liability related to Ooma 911 service, so please read these carefully. For a complete description of our Ooma 911 service, please see:...

  • Page 30: Safety Information

    Safety Information When using telephone equipment, including can be fully inserted, failure to do so may cause the Ooma Office Base Station device, basic electric shock or excessive heat resulting in a fire. safety precautions should always be followed •...

  • Page 31: The Fcc Wants You To Know

    The FCC Wants You to Know • Do not allow anything to rest on the Ooma Office This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) Base Station, its power cord or power adapter.
  • Page 32 This product has been tested and found to comply with the FCC exposure requirements. The DO NOT DISASSEMBLE THIS EQUIPMENT. It Ooma Office Base Station is to be installed and does not contain any user serviceable components. operated 8 inches (20 cm) or more from the user’s Changes or modifications to this product not body other than the hands.

  • Page 33: Limited Warranty

    Ooma or its authorized service representative will repair Ooma; or (e) any Product to the extent that the problem or replace, at its option, without charge, a Product experienced is caused by signal conditions, network which is found to be materially defective in materials or reliability or cable or antenna systems;...
  • Page 34 FORESEEABILITY, SHALL IN NO EVENT EXCEED THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT AMOUNT PAID BY YOU TO US FOR THE PRODUCT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO UPON WHICH LIABILITY IS BASED. SOME STATES AND/ ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO...

  • Page 35: Copyright Notices

    © 2013 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Office, Ooma Linx, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc.
  • Page 36 700-0119-201...

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