Foscam FI8904W User Manual page 71

NOTE: NOTE:
NOTE: NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX.
If you cannot see live video, try shutting down the firewall or anti-virus software and try again.
5.1.4 5.1.4 Can Can Can' ' ' ' t t t t access access IP IP IP IP camera access access
5.1.4 5.1.4 Can
Possible reasons why camera is not accessible on the internet:
1) ActiveX controller is not installed correctly
2) The port which the camera uses is blocked by a Firewall or Anti-virus software. Try
changing to another port number. (Figure 5.2)
3) Port forwarding is not successful (Figure 3.30)
Double check these settings and make sure they are correct.
5.1.5 5.1.5 5.1.5 IP IP IP IP Camera Camera Camera
5.1.5 Camera Tool
Verify that the network cable is securely fastened to the camera.
Make sure that DHCP is enabled on your router, do not enable MAC address filter.
Make sure that the firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site on your firewall or anti-virus software.
5.1.6 5.1.6 UPnP UPnP always always
5.1.6 5.1.6 UPnP UPnP always always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be fail to do port
forwarding automatically because of the firewall or anti-virus software. It may also be due to the
router's security settings. We recommend manually configuring port forwarding the camera can
be viewed on the internet.
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Figure 5.2
camera camera on on internet internet
camera on on internet internet
Tool Tool could could not not find find
Tool could could not not find find camera
failed failed
failed
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Technology Technology Technology Co., Co., Co., Limited Limited Limited
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86 86 755 755 2674 2674 5168 5168
camera camera' ' ' ' s s s s IP IP IP IP camera
w w w w ww.foscam.co ww.foscam.co
w w w w ww.foscam.co ww.foscam.co ww.foscam.co ww.foscam.co
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Change another
Change Change Change another another another
port port number number
port port number number
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w w w w
m m m m
m m m m
70
70 70 70 70