Thanks for choosing UW to provide your broadband We know you want to get online quickly but please take a few minutes to read this guide. It’s full of useful information on how to set up your router and get the best possible service. You can also watch our quick router setup video at uw.link/router-set-up Contents...
Your service could go live anytime up to midnight on this date. What’s in the box? Power Supply Router DSL Cable Ethernet Cable (grey with grey ends) (white with yellow ends) technicolour technicolour Wireless Settings Card Microfilter (if requested) 04 | Super Router Setup Guide...
Find Your master socket Unplug any existing equipment from your master socket. Connecting your router to the master socket will give you the best broadband speed. The master socket is usually slightly larger than a normal phone socket and often has a horizontal line in the middle.
A sequence of lights will come on and may take a minute or two to stabilise. Remember You’ll need to connect a filter to every telephone socket that is in use in your property. 06 | Super Router Setup Guide...
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If you have a pre-filtered master socket you won’t need to use microfilters in your property. 1. Connect your telephone cable into the larger of the two sockets on the pre-filtered master socket, and the DSL cable into the smaller socket.
Plug the other end into the port on your computer with this symbol on a PC or this symbol <...> on a Mac. That’s it - you’re ready to go online. Your network name and wireless key are also printed on the back of your router. 08 | Super Router Setup Guide...
Help Having trouble connecting? There are some simple steps you can take before calling us. • Check that everything is connected properly. Refer to pages 6 and 7 to see what your setup should look like. Check the power light on the router is on. If it’s not, please make sure •...
Red - flashing Trying to connect to the internet. No internet connection. Green Pairing complete. Orange Pairing in progress. Pairing failed. Green - flashing Wi-Fi enabled and traffic is present. Wi-Fi Wi-Fi disabled 10 | Super Router Setup Guide...
Not yet registered for your online account? It’s easy – just visit uw.link/register All you need is your account number and date of birth. Already registered? Just log in at uw.link/login Download the free UW app Manage your Utility Warehouse account on the go.
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Our Technical Support team is here to help from 8am to 8pm Monday to Friday and 9am to 4.30pm Saturday. Calls to these numbers are free from a Utility Warehouse landline, or from any mobile as part of an inclusive call bundle;...
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