Thank you for choosing Utility Warehouse to provide your Broadband! We know you want to get online quickly but please take a few minutes to read this guide. It’s full of useful information on how to setup your router and get the best possible service.
Before you start Use the stand to get your router in an upright position. technicolour EXAMPLE EXAMPLE Check Your activation date Please wait until we’ve activated your broadband before you setup your router. You’ll find your activation date in the letter that came with your broadband router box.
Find Your master socket Unplug any existing equipment from your master socket Connecting your router to the master socket will give you the best broadband speed. The master socket is usually slightly larger than a normal phone socket and often has a horizontal line in the middle.
Plug in The way you setup your broadband equipment depends on the type of telephone socket you have installed in your property. If you have a... STANDARD MASTER SOCKET You’ll need to use a microfilter for every socket in your property that has a device connected to it.
Page 7
If you have a... PRE-FILTERED MASTER SOCKET You won’t need to use microfilters in your property. Connect your telephone cable into the larger of the two sockets on the pre-filtered master socket, and the DSL cable into the smaller socket. Connect the other end of the DSL cable into the grey socket labelled ‘DSL’...
Connect Wireless Connections Go to your device settings and make sure your Wi-Fi is turned on. You’ll see all available wireless networks. Click on your wireless network (you can find your network name on the Wireless Settings Card). Enter the wireless key from your Wireless Settings Card when prompted. Click ‘Join’...
Help Having trouble connecting? There are some simple steps you can take before calling us. • Check that everything is connected properly. Refer to pages 6 and 7 to see what your setup should look like. • Check the power light on the router is on. If it’s not, please make sure that your power supply is plugged in properly.
What the lights on your router mean Power Ethernet technicolour Broadband Internet Upgrade Wireless Status What it means Green The router is on and ready to use. The router is starting up. Leave the router until the power light Orange turns green.
Not yet registered for the Clubhouse? It’s easy – just visit uwdc.co.uk/clubhouse All you need is your membership number and date of birth. Already registered? Just login at uwdc.co.uk/clubhouse Download the Clubhouse App to manage your Utility Warehouse account on the go.
Page 12
Our Technical Support team is here to help from 8am to 8pm Monday to Friday and 9am to 4.30pm Saturday. Calls to these numbers are free from a Utility Warehouse landline, or from any mobile as part of an inclusive call bundle; otherwise 03 numbers are charged at standard national rates.
Need help?
Do you have a question about the Value Technicolour and is the answer not in the manual?
Questions and answers