Thanks for choosing UW as your broadband provider We know you want to get online quickly but please take a few minutes to read this guide. It’s full of useful information on how to setup your router and get the best possible service. Contents Check Find...
Your service could go live anytime up to midnight on this date. technicolour Router DSL Cable Ethernet Cable (with stand) (grey with grey ends) (white with yellow ends) technicolour technicolour Power Supply Wireless Settings Card Microfilter (if requested) 04 | Value router setup guide...
Find Your master socket Unplug any existing equipment Power from your master socket. Connecting your router to the master socket will give you the best broadband speed. The master socket is usually slightly larger than a normal phone socket and often has a horizontal line in the middle.
Remember You’ll need to connect a filter to every telephone socket that is in use in your property. You can order additional filters by calling us on 0333 777 0555. 06 | Value router setup guide...
Page 7
If you have a pre-filtered master socket you won’t need to use microfilters in your property. Connect your telephone cable into the larger of the two sockets on the pre-filtered master socket, and the DSL cable into the smaller socket. Connect the other end of the DSL cable into the grey socket labelled ‘DSL’...
Plug the other end into the port on your computer with this on a PC or this symbol <...> on a Mac. symbol Your network name and wireless key are also printed on the back of your router. 08 | Value router setup guide...
Help Having trouble connecting? There are some simple steps you can take before calling us. • Check that everything is connected properly. Refer to pages 6 and 7 to see what your setup should look like. • Check the power light on the router is on. If it’s not, please make sure that your power supply is plugged in properly.
Connected to the internet but there Green is no traffic. Green - Connected to the internet and traffic flashing is present. Internet Red - Trying to connect to the internet. flashing No internet connection. 10 | Value router setup guide...
We’re here to help If you have a query, or would like assistance in setting up your value router, please email us: uw.co.uk/help/contact-us Alternatively, call Technical Support experts on either 0333 777 0555 for residential customers, or 0344 815 0040 for business customers.
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