Warranty Information - Enfora GSM2218 User Manual

Warranty Information

LIMITED WARRANTY
Scope
Enfora warrants to the original purchaser of the product that, for a period of one (1) year from the date
of product purchase, the product hardware, when used in conjunction with any associated software
(including any firmware and applications) supplied by Enfora, will be free from defects in material or
workmanship under normal operation. Enfora further warrants to such original purchaser that, for a
period of ninety (90) days from the date of product purchase, any software associated with the
product will perform substantially in accordance with the user documentation provided by Enfora, and
any software media provided with the product will be free from defects in material or workmanship
under normal operation. Enfora does not warrant that (a) the product hardware or any associated
software will meet the purchaser's requirements, (b) that the operation of the product hardware or
software will be uninterrupted or error-free, or (c) the product, when integrated in, or combined with,
other products or software not supplied by Enfora, will continue to perform substantially in accordance
with the user documentation. This limited warranty is only for the benefit of the original purchaser and
is not transferable. No other party may act on behalf of such purchaser for the purpose of claiming or
exercising any rights or benefits under or in connection with this limited warranty except as may be
provided in a written agreement between Enfora and such other party.
Hardware
During the warranty period applicable to the product hardware, Enfora, at its expense and in its sole
discretion, will repair or replace the product if it is determined to have a covered hardware defect,
provided that the purchaser first notifies Enfora of any such defect, furnishes Enfora with a proof of
purchase, requests and obtains a return merchandize authorization (RMA) number from Enfora, and
returns the product, shipping charges prepaid, to Enfora under that RMA. If, upon reasonable
examination of the returned product, Enfora does not substantiate the defect claimed by purchaser, or
determines that the defect is not covered under this limited warranty, Enfora will not be required to
repair or replace the product, but may instead reship the product to the purchaser, in which case
purchaser shall be responsible for paying Enfora's usual charges for unpacking, testing, and
repacking the product for reshipment to purchaser. Purchaser shall bear the risk of loss or damage in
transit to any product returned by purchaser to Enfora, or any returned product not found to be
defective or covered under this warranty and reshipped by Enfora to purchaser. In the event Enfora
repairs or replaces a defective product, the repaired or replacement product will be covered under this
limited warranty for the remainder of the original warranty period on the defective product. If Enfora is
unable to repair or replace a defective product, the purchaser's exclusive remedy shall be a refund of
the original purchase price. Any returned and replaced product, or any product for which Enfora has
refunded the original purchase price, becomes the property of Enfora.
Software
During the warranty period applicable to the software or its media, Enfora, at its expense, will replace
any defective software or media if purchaser gives written notification of the defect to the technical
support department at Enfora during the applicable warranty period. Enfora will ship or otherwise
transmit the replacement software or media to purchaser, and purchaser shall be responsible for
incorporating any replacement software in the product. Enfora shall not have any obligation to
provide any software bug fixes, upgrades or new releases except as may be necessary to correct any
covered defect of which purchaser notifies Enfora in writing during the applicable warranty period.
Enfora, from time to time and in its sole discretion, may make available for download on its website
(www.enfora.com) certain software bug fixes, upgrades or new releases for the product. The
purchaser should periodically visit such website to determine whether any such bug fixes, upgrades
or new releases have become available. Download and use of any such bug fixes, upgrades or new
releases is subject to all of the applicable terms and conditions of Enfora's technical support policy as
posted and updated on its website.