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90-Day Money-Back Guarantee
The PowerXL Steamer Air Fryer is covered by a 90-day money-back guarantee. If you are not 100% satisfied with
your product, return the product and request a replacement product or refund. Proof of purchase is required.
Refunds will include the purchase price, less processing and handling. Follow the instructions in the Return Policy
below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your
product or component part does not perform as expected, the guarantee extends only to the original purchaser
and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return
the product or the component part for replacement with a functionally equivalent new product or part. The
original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event
a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the
replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right
to replace the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order
number can be used as the return merchandise authorization number (RMA). If the product was purchased in
a retail store, return the product to the store or use "RETAIL" as the RMA. Return your product to the address
provided below for a replacement, which will incur no additional processing and handling fees, or for the refund
of your purchase price, less processing and handling. You are responsible for the cost of returning the product.
You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5129
or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the
package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return,
and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or
replacement. Write the RMA on the outside of the package. Send the product to the following return address:
PowerXL Steamer Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks,
please contact Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at
purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer,
proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and
handling fees are non-refundable.
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PowerXL Steamer Air Fryer™
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