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Troubleshooting
Problem
Possible Cause
The appliance is not plugged in.
The appliance has not been turned on by
The appliance
setting the preparation time and temperature.
does not work
The appliance is not plugged into a dedicated
power outlet.
The appliance is overloaded.
Food not cooked
The temperature is set too low.
Some foods need to be turned
during the cooking process.
Food is not cooked evenly
Foods of different sizes are being cooked together.
Oil is being used.
White smoke coming
from appliance
Accessories have excess grease residue
from previous cooking.
Wrong type of potato being used.
French fries are
Potatoes not blanched properly during preparation.
not fried evenly
Too many fries are being cooked at once.
Fries are not crispy
Raw fries have too much water.
Door came off
Door came off the hinge and was not replaced properly.
Error message displayed
Varies
on Control Panel.
Error Codes
Display Shown
E1
E2
16
PowerXL Air Fryer Pro Plus™ 12 Qt.
Solution
Plug power cord into wall socket.
Set the temperature and time.
Plug the appliance into a dedicated power outlet.
Use smaller batches for more even cooking.
Raise temperature and continue cooking
Check halfway through process
and turn food if needed.
Cook similar-sized foods together.
Wipe down to remove excess oil.
Clean the components and appliance interior
after each use.
Use fresh, firm potatoes.
Use cut sticks and pat dry to remove excess starch.
Cook less than 2 ½ cups of fries at a time.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil. Blanch cut potatoes.
With the door slightly open (1 inch/2.5 cm) from the
closed position, align the hinge so the joints fall into the
slots and close the door.
See the "Error Codes" Chart.
Possible Cause
Solution
Broken circuit of the thermal sensor
Call Customer Service
Short circuit of the thermal sensor
Call Customer Service
Frequently Asked Questions
1. Can I prepare foods other than fried dishes with
my appliance?
You can prepare a variety of dishes, including steaks,
chops, burgers, and baked goods. See the PowerXL
Air Fryer Pro Plus Recipe Guide.
2. Is the appliance good for making or reheating
soups and sauces?
Never cook or reheat liquids in the appliance.
3. What do I do if the appliance shuts down
while cooking?
As a safety feature, the appliance has an Auto Shut-
Off device that prevents damage from overheating.
Unplug and allow the appliance to cool down. Plug
back in and restart with the Power Button.
4. Does the appliance need time to heat up?
Preheating is needed when you are cooking
from a cold start, add 3 mins. to the cook time to
compensate.
5. Is it possible to shut off the appliance at any time?
Press the Power Button once to stop the cooking
cycle at any time during the cooking process.
6. Can I check the food during the cooking process?
You can open the door to check food, rotate Crisper
Trays or flip food if needed to ensure even cooking.
The cooking cycle will resume where you left off.
7. Is the appliance dishwasher safe?
Only the accessories are dishwasher safe. The
appliance itself containing the heating coil and
electronics should never be submersed in liquid of
any kind or cleaned with anything more than a warm,
moist cloth or nonabrasive sponge with a small
amount of mild detergent.
8. What happens if the appliance still does not work
after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact Tristar using
the contact information located on the back of
this manual and follow the procedures set forth by
the guarantee. Failure to do so could render your
guarantee null and void.
17
PowerXL Air Fryer Pro Plus™ 12 Qt.
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