Troubleshooting - Neumann.Berlin MA 1 Instruction Manual

Troubleshooting

The MA 1 App requires the audio input and output device to be identical. What if the input and
output devices I want to use are registered with my Mac as different devices?
•
You could try to aggregate your devices. The following instructions worked for us:
https://support.apple.com/en-us/HT202000
My audio interface is not shown in the dropdown menu. What can I do?
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The MA 1 app only supports audio devices, which are configured for inputs AND
outputs. Please check if your device is capable of this requirement.
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Furthermore, these device categories are not supported:
o
Bluetooth headsets
o
Built-in loudspeakers
o
Built-in microphones
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On a Windows system an ASIO driver has to be installed for the respective audio
interface. Please check the interface's manufacturer site for the ASIO driver and install
it before launching the app.
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If no ASIO driver is provided by the manufacturer you could try using a universal ASIO
driver like ASIO4All. After the installation you need to reboot your system.
Different level on output signal level adaptation screen
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If you receive a message like this: "The measured level difference between your left
and right channel is xx dB"
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Please ensure that:
o
The panorama is set to center.
o
Both channels have the same gain/level/pad settings.
o
Any additional gain elements in the signal chain are set to the same level
(Analog mixing desk, etc.).
No microphone signal is detected
Possible causes:
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Microphone usage is prohibited by your operating system. Please check your privacy
settings (on Mac) and make sure that the MA 1 App is allowed to use your
microphone.
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The interface driver could be faulty or outdated. Please make sure you correctly
installed the newest driver from your audio interface manufacturer.
•
Phantom power (48V) is not enabled.
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You chose the wrong input in the MA 1 app.
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Driver is being used/blocked by another application.
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A Problem that sometimes occurs is, that the routing inside the audio interface is no
set correctly. There must not be a direct connection between mic input and output to
the loudspeakers. Otherwise there will be a feedback that way that the received mic
signal is reproduced directly via the loudspeaker. That must be avoided. You should
have a routing similar to standard recording settings with the soundcard. Means the
mic signal goes directly to the computer and the computer output is connected to the
loudspeaker.
How to find the best position for my subwoofer
Our recommendation is to place the subwoofer against the front wall and at ¼ or ¾ of the room
MA 1 – Automatic Monitor Alignment | 30