Getting Help
Diagnostic Checklist
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Name:
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Date:
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Address:
•
Phone number:
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Service Tag (bar code on the back or bottom
of the computer):
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Express Service Code:
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Return Material Authorization Number (if
provided by Dell support technician):
•
Operating system and version:
•
Devices:
•
Expansion cards:
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Are you connected to a network? Yes/No
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Network, version, and network adapter:
•
Programs and versions:
58
See your operating system documentation
to determine the contents of the computer's
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•
Error message, beep code, or diagnostic code:
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Description of problem and troubleshooting
procedures you performed: