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INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
USER MANAGEMENT
DAILY PROCESSES
TO COMPLETE
RETAIL TRANSACTION OPTIONS
eWALLET
Troubleshooting
Screen is stuck:
Please contact the FNB Merchant Services Help Desk on 087 575 0012 and select option 4 for the
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technical department.
If you are experiencing a problem when printing:
Check that there is enough paper in the Speedpoint® device.
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Ensure that the paper roll is correctly inserted.
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Check that the paper closure lid is properly closed.
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If the problem persists contact the FNB Merchant Services Help Desk on 087 575 0012.
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Your Speedpoint® device is faulty when:
It will not read any cards when they are inserted or swiped.
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It will not power up.
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The screen displays an error message.
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Should you be unsure, please contact the FNB Merchant Services Help Desk on 087 575 0012.
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