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INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
USER MANAGEMENT
DAILY PROCESSES
TO COMPLETE
RETAIL TRANSACTION OPTIONS
eWALLET
Troubleshooting
Hotcard/parameters and settlement/banking issues:
When "Hotcards file old" is displayed, connection fails and parameters cannot download, and/or settlement
fails follow these steps:
Press setting icon, top right of screen.
1
Press 'Operator Options'.
2
Press 'Supervisor log in'.
3
Insert PIN.
4
Press 'Update Parameters'.
5
Press 'Reload'.
6
'Authorisation failed' message displays on the screen:
Below this message on the receipt, a reason for decline will be displayed.
If this message is still unclear, contact the FNB Merchant Services Help Desk on 087 575 0012
and select option 1.
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