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INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
USER MANAGEMENT
DAILY PROCESSES
TO COMPLETE
RETAIL TRANSACTION OPTIONS
eWALLET
Troubleshooting
Speedpoint® device tries to connect but a communication timeout error occurs:
Mobile Speedpoint® device:
Check the GPRS signal (check the signal strength displayed on the Speedpoint® device).
•
If these problems persist, contact the FNB Merchant Services Help Desk on 087 575 0012.
•
'Communication failure' message displays on the screen:
If there is no response from the host, the Speedpoint® device will automatically reverse the transaction.
The reversal will go online immediately to Base24 to determine if reversal is possible, If not, then a refund
may be applicable.
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