Related Manuals for Newland N910
Summary of Contents for Newland N910
- Page 1 Process transactions faster and more easily on your smart Speedpoint® device Newland N910 user guide...
- Page 2 Introduction INTRODUCTION BANK CARD RULES This manual will guide you in performing transactions on your Speedpoint® TROUBLESHOOTING device. All our Speedpoint® devices are able to process any Visa, Mastercard, UnionPay International, *Amex, *Diners Club, Private Label and Loyalty, credit, USER MANAGEMENT debit or cheque cards including chip and PIN cards, magnetic stripe cards, fleet and contactless cards.
- Page 3 Bank card rules INTRODUCTION BANK CARD RULES Debit cards TROUBLESHOOTING Allow cash advance transactions. • Do not allow refunds (alternative means must be used for refunds). • USER MANAGEMENT DAILY PROCESSES TO COMPLETE Chip & PIN cards (EMV) Europay, MasterCard, Visa RETAIL TRANSACTION OPTIONS EMV cards include debit, cheque and credit cards.
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Page 4: Troubleshooting
Troubleshooting INTRODUCTION Speedpoint® device tries to connect but a communication timeout error occurs: BANK CARD RULES TROUBLESHOOTING Mobile Speedpoint® device: Communication errors Check the GPRS signal (check the signal strength displayed on the Speedpoint® device). • Hotcard/Parameters If these problems persist, contact the FNB Merchant Services Help Desk on 087 575 0012. •... - Page 5 Troubleshooting INTRODUCTION Hotcard/parameters and settlement/banking issues: BANK CARD RULES When “Hotcards file old” is displayed, connection fails and parameters cannot download, and/or settlement TROUBLESHOOTING fails follow these steps: Communication errors Hotcard/Parameters Press setting icon, top right of screen. and Settlement/ Banking Issues Press ‘Operator Options’.
- Page 6 Troubleshooting INTRODUCTION A ‘Hotcard’/‘Code 10’/‘Hold and Call’ message displays on the screen or is BANK CARD RULES printed on the receipt: TROUBLESHOOTING The transaction has been declined because this card has been reported lost/stolen, and could be fraudulent. • Communication errors Hotcard/Parameters Call the FNB Authorisations Centre on 011 369 2888 and say ‘I have a code 10 authorisation request’.
- Page 7 Troubleshooting INTRODUCTION Screen is stuck: BANK CARD RULES Please contact the FNB Merchant Services Help Desk on 087 575 0012 and select option 4 for the • TROUBLESHOOTING technical department. Communication errors Hotcard/Parameters and Settlement/ If you are experiencing a problem when printing: Banking Issues Authorisation issues Hotcard / Code 10 /...
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Page 8: User Management
User management INTRODUCTION BANK CARD RULES Add a user: TROUBLESHOOTING Press setting icon, top right Please indicate which option is to of screen. be selected. USER MANAGEMENT Add additional user details if Press ‘Support Options’. required, Press ‘Save’. Add a user Delete a user Press ‘Manager log in’. - Page 9 User management INTRODUCTION BANK CARD RULES Delete a user: TROUBLESHOOTING Press setting icon, top right Press ‘Save’. of screen. USER MANAGEMENT Press ‘Support Options’. Press ‘Finish’ if all users Add a user are added. Delete a user Press ‘Manager log in’. Change Manager / Supervisor PIN Enabling a reference...
- Page 10 User management INTRODUCTION BANK CARD RULES Change Manager / Supervisor PIN: Select ‘Manager’ in “select TROUBLESHOOTING user permission. Press setting icon, top right USER MANAGEMENT of screen. Press ‘Save’. Add a user Press ‘Support Options’. Delete a user Press ‘Finish’ if all users Change Manager / Supervisor PIN are added.
- Page 11 User management INTRODUCTION BANK CARD RULES Enabling a reference number: Enter Cashier name. TROUBLESHOOTING Press ‘F’ button. USER MANAGEMENT Enter a PIN for the Cashier. Add a user Select ‘FNB’. Delete a user Enter the PIN again. Change Manager / Supervisor PIN Select ‘Managers Menu’.
- Page 12 Checklist to follow at the end of everyday INTRODUCTION BANK CARD RULES Leave the Speedpoint® device powered up and plugged in at night. Every evening at the same time, the terminal will perform an automatic settlement for all transactions processed that day. TROUBLESHOOTING If a settlement was unsuccessful, the Speedpoint®...
- Page 13 Retail transaction options INTRODUCTION BANK CARD RULES Purchase TROUBLESHOOTING Enter Amount on main screen. USER MANAGEMENT Press ‘Confirm’. DAILY PROCESSES TO COMPLETE Cashier log in. RETAIL TRANSACTION OPTIONS Purchase Follow screen prompts Purchase including tip for completion. Refund Reversal Balance enquiry Cash advance Purchase + Cash@TILL™...
- Page 14 Retail transaction options INTRODUCTION BANK CARD RULES Purchase including tip TROUBLESHOOTING Enter Purchase Amount and Tip Amounts separately. USER MANAGEMENT Press ‘Confirm’. DAILY PROCESSES TO COMPLETE Cashier log in. RETAIL TRANSACTION OPTIONS Purchase Follow screen prompts Purchase including tip for completion. Refund Reversal Balance enquiry...
- Page 15 Retail transaction options INTRODUCTION BANK CARD RULES Refund requires Supervisor / Refund PIN TROUBLESHOOTING On the Main screen select the USER MANAGEMENT ‘Refunds’ tab on the slide bar at the top of the screen. DAILY PROCESSES TO COMPLETE Enter Amount to be refunded. RETAIL TRANSACTION OPTIONS Press ‘Confirm’.
- Page 16 Retail transaction options INTRODUCTION BANK CARD RULES Reversal TROUBLESHOOTING On the Main screen select the ‘Reverse’ last tab on the slide bar at the top of the screen. USER MANAGEMENT Cashier log in. DAILY PROCESSES TO COMPLETE Supervisor log in. RETAIL TRANSACTION OPTIONS Purchase Follow screen prompts for...
- Page 17 Retail transaction options INTRODUCTION BANK CARD RULES Balance enquiry TROUBLESHOOTING On the Main screen select the ‘Balance Enquiry’ tab on the slide bar at the top of the screen. USER MANAGEMENT Cashier log in. DAILY PROCESSES TO COMPLETE No Supervisor required for RETAIL TRANSACTION OPTIONS Balance Enquiry.
- Page 18 Retail transaction options INTRODUCTION BANK CARD RULES Cash advance TROUBLESHOOTING On the Main screen select the ‘Cash Advance’ tab on the slide bar at the top of the screen. USER MANAGEMENT Enter Cash Amount. DAILY PROCESSES TO COMPLETE Press ‘Confirm’. RETAIL TRANSACTION OPTIONS Purchase Cashier log in.
- Page 19 Retail transaction options INTRODUCTION BANK CARD RULES Purchase + Cash@TILL™ TROUBLESHOOTING On the Main screen select the Follow screen prompts for ‘Purchase with Cash@TILL™’ completion. tab on the slide bar at the top USER MANAGEMENT of the screen. DAILY PROCESSES Enter Purchase Amount.
- Page 20 eWallet INTRODUCTION BANK CARD RULES eWallet purchase TROUBLESHOOTING On the Main screen select the Enter customers OTP. ‘eWallet’ tab on the slide bar at the top of the screen. USER MANAGEMENT Follow screen prompts for completion. Select ‘E-Purchase’. DAILY PROCESSES TO COMPLETE Enter ‘E-Purchase’...
- Page 21 eWallet INTRODUCTION BANK CARD RULES eWallet cash advance TROUBLESHOOTING On the Main screen select the Enter customers OTP. ‘eWallet’ tab on the slide bar at the top of the screen. USER MANAGEMENT Follow screen prompts for completion. Select ‘E- Cash Advance’. DAILY PROCESSES TO COMPLETE Enter ‘E- Cash Advance’...
- Page 22 eWallet INTRODUCTION BANK CARD RULES eWallet purchase + Cash@TILL™ TROUBLESHOOTING Enter customers OTP. On the Main screen select the USER MANAGEMENT ‘eWallet’ tab on the slide bar at Follow screen prompts for the top of the screen. completion. DAILY PROCESSES TO COMPLETE Select ‘E- Cash@TILL™’.
- Page 23 For more information, contact us: FNB Merchant Services Help Desk 087 575 0012 FNB Authorisation Centre 011 369 2888 Supervisor / manager ID and PIN A manager and supervisor ID and PIN will be provided by the field technician when the Speedpoint® device is installed. Terms and conditions apply.