Troubleshooting Guide - Garmin Que Application Manual

Symptom
GPS Signal Related Problems
"No GPS Connected" message.
"Connecting to GPS" message stays on.
"Acquiring Satellites" message stays on.
"Lost Satellite Reception" message appears
repeatedly.
Cannot achieve reliable satellite signals when
the GPS receiver is mounted on my auto dash. metallic coating to reflect ultraviolet sun rays.
With the receiver on my auto dash, the satellite Car radios and Disk players can generate electrical Relocate the GPS receiver away from the
signal reception is weak.
Map Messages at Startup or Card Insertion
"Can't Unlock Maps"
"Detailed Maps Don't Support Routing"
"Too Many Maps on Data Card"
Map Data Related Problems
No Find Feature items listed for "By Name"
options.
Que.
"None Found" message when accessing the
Man made Places, Water Features, and Land maps and marine charts.
Features Find Options.
Find Feature Search Messages
"Select Street Before Searching"
"Select Two Streets Before Searching"
"None Found"
If you encounter problems that you cannot solve, first determine that they are not related to operation of your PDA, then: Contact Garmin Product Support at 913/397.8200 or 800/800.1020
Que for Palm OS - Applications Guide

Troubleshooting Guide

Probable Cause
Connection to GPS receiver or PDA not active.
GPS receiver is not turned on.
GPS receiver is not powered.
GPS receiver (if wireless) is out of range.
GPS receiver is collecting satellite data.
GPS receiver cannot maintain a constant signal
Antenna is incorrectly positioned.
Some auto windshields are tinted using a thin
fields that can interfere with satellite signals.
You must enter the unlock code during MapSource Follow installation instructions on the setup
installation.
These maps are not the type used for auto-routing. Select maps designed for auto-routing.
The map sets you are trying to load are too
large for the space available in the storage location. location and choose another location with
Maps that support that option are not installed
from MapSource.
These options only display data from topographic Load maps of this type using MapSource
You have tapped the "Search" button before
entering the name of the street for an address.
You have entered none or only one street before Enter both street names to complete the
searching for an intersection.
This message appears when there is no data
in the loaded maps matching the entry.
A
DDITIONAL
Remedy
Use Que Prefs or the Que menu to connect
to the GPS receiver.
Turn On receiver.
Connect power source or charge battery.
Relocate closer to the PDA.
Wait for data to be collected.
Move to location with less interference
Relocate antenna for best reception.
Most vehicles with this type windshield
block satellite signals as well. GPS
receivers will not operate inside the vehicle.
radio or turn off the radio when using the
Garmin Que to navigate.
disk.
Check the space available in the chosen
enough space or reduce the map set size.
Open MapSource and select maps from
City Select version 6.5, save to Garmin
topographic and marine chart map data.
Enter a street name before beginning your
search for an address.
intersection description.
Try a variation of the item description.
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