Related Manuals for HP OMEN 27c
Summary of Contents for HP OMEN 27c
- Page 1 Maintenance and Service Guide OMEN 27c model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 3: Table Of Contents
Table of Contents 1. Getting started ................................... 4 Important safety information .............................. 4 Important service information and precautions ........................ 5 RoHS (2002/95/EC) requirements ............................ 5 General descriptions ................................6 Firmware updates ................................6 Before returning the repaired product to the customer ....................6 2. -
Page 4: Getting Started
1. Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Important Service Information And Precautions
Important service information and precautions ● Repair must be performed by professional service technicians in a repair center. End users should not perform these procedures. ● Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. -
Page 6: General Descriptions
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 7: Monitor Features
● Antiglare panel with an LED backlight ● HP Eye Ease with Eye safe certification (default mode) to reduce blue light to keep your eyes comfortable ● Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side ●... -
Page 8: Front View
Front View... -
Page 9: Rear Components
Rear components To identify the components on the rear of the monitor, use these illustration and table. Table: Rear components and their descriptions Component Description OSD controller Opens the OSD menu and makes adjustment to monitor settings. Power button Turns the monitor on or off. Audio-out (headphone) Connects headphones or earbuds. -
Page 10: Locating The Serial Number And Product Number
The SPEC label and Barcode label are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. SPEC LBL... -
Page 11: Illustrated Parts Catalog
To identify the monitor major components, use this illustration and table. Table: Monitor major components and their descriptions Item Description DECO PANEL MID FRAME BTM SHD CTRL BD LED BD RC OMEN 27C Main BD TOP SHD RC BUCKET HINGE VESA COVER STAND... -
Page 12: How To Order Parts
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. -
Page 13: Removal And Replacement Procedures
4. Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Use this information to properly prepare to disassemble and reassemble the monitor. 1) Clean the room for disassembly. -
Page 14: Rear Cover
Disassembly procedure Rear Cover 1) Disassemble Hinge Cover from the Hinge as the picture 1. 2) Unlock 6 screws and disassemble Hinge from the RC Cover as the picture 2. 3) Unlock 4 screws and disassemble RC Cover from the Top SHD as the picture 3. PICTURE 1 PICTURE 2 PICTURE 3... - Page 15 1) Unlock 11 screws from the MF as the picture 1. 2) Disassemble DECO from the monitor and disassemble MF from the Panel. 3) Tear off the acetate tapes and pull out the Lamp wire from the Panel as the picture 2. 4) Unlock 6 screws and disassemble Bottom SHD from the Panel as the picture 3.
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Page 16: Connector Repair
Connector repair Repair Condition: Connector repair is only for the monitor that has been out of warranty period. • The repair procedure is for HDMI, DisplayPort, USB Type C and USB Type A connectors. • The connectors are on the main board (Main board part number 5E.5A501.001). - Page 17 IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use Lead-free solder wire for soldering. •...
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Page 18: Hdmi Connector Repair- J4
HDMI Connector repair- J4 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3). Lift J4 from the PCB 4). -
Page 19: Dp Connector Repair- J3
DP Connector repair- J3 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift J3 from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron... -
Page 20: Usb Type C Connector Repair-J13
USB type C Connector repair-J13 Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron... -
Page 21: Usb Type A Connector Repair- J9, J10
USB Type A Connector repair- J9, J10 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2). -
Page 22: Function Test
Function Test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound Computer or DVD player plays correctly on the monitor. DP test Confirm whether image displays and sound Computer or DVD player... -
Page 23: Support And Troubleshooting
Support and Troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank Power cord is disconnected. Connect the power cord. or video is flashing. -
Page 24: Index
Index OSD controller..............9 Audio-out (headphone) jack ........... 9 parts ................11, 12 Power button ..............9 Power connector ............... 9 components rear ................. 9 precautions ................ 5 repair..........16, 17, 19 preparation for disassembly ..........13 Connector DisplayPort (DP)............12, 16 RC removal ..............14 DisplayPort connector .............