Related Manuals for HP 27MQ
Summary of Contents for HP 27MQ
- Page 1 Maintenance and Service Guide HP 27mq model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is read “Important Safety Information”. a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ..............................1 Important safety information .......................... 1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements ......................... 2 General descriptions ............................. 2 Firmware updates ............................2 Before returning the repaired product to the customer ................. 2 2 Monitor features .............................. -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information A power cord is included with the monitor. If you use another cord, use only a power source and connection appropriate for this monitor. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features ● HDCP (High-bandwidth Digital Content Protection) copy protection on all digital inputs ●... -
Page 7: Front Components
Front components e components on the front of th To identify th e monitor, use this illustration and table. Table 1-1: Front components and their descriptions Control Function Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. When the OSD menu is open, the Menu light turns on. -
Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1 Rear components Component Function Power connector Connects the power cord. HDMI port Connects the HDMI cable to a source device such as a computer or game console. -
Page 9: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on a label on the rear of the monitor panel. You may need these numbers when contacting HP about the monitor model. For worldwide models:... -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description PANEL MIDDLE_FRAME LENS LED BOARD ADAPTER BOARD MAIN BOARD MAINFRAME KEY BOARD REAR_COVER BASE_ASS’Y stand ass'y BKT_VESA INSULATING SHEET INSULATING SHEET SCREW 3 4(MIDDLE FRAME/PANEL) SCREW -- 6mm(POWER BOARD/MAINFRAME) SCREW D3 6(MAIN BOARD/POWER BOARD/MAINFRAME) SCREW(KEY BOARD/MAINFRAME) -
Page 11: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP. Capacitors and connectors are available for purchase from the following EU distributors: ● Capacitors | RS Components (rs-online.com) ● tme: Transfer Multisort Elektronik ●... -
Page 12: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 13 Before removing the RC, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Step Figure Description Lay the monitor on a flat, soft and clean 1．Preparation surface. and remove the Remove the stand-base screws to ass'y remove the...
- Page 14 Disconnect the 4. Disconnect tapes and the tapes and remove the remove the screws. screws. Remove Remove the the Led Board LED Board 5. Remove the Remove the screws and screws and disconnect the disconnect the pins. pins.
- Page 15 Main Board Remove the mylar. remove 6. Remove the the screws to main board and remove the the power board main board and the power board. Main Board Power Board Main Board Power Board 7. Disconnect Disconnect the the pins pins Main Board Power Board...
- Page 16 8. The The Mainframe Mainframe 9. Remove the Remove the screws to screws to remove the key remove the key board board 10. The Rear The Rear Cover Cover...
- Page 17 11. The panel The panel and and the bezel the Bezel.
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Page 18: Power Board
Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Remove the power board: 1) The HP 27mq power board connector position is as follows: Warning: After unplugging the power supply, the capacitance... -
Page 19: Connector Repair
Connector repair This procedure includes HDMI and D-SUB connectors. The connectors are on the main board (board part number CBPRNE7HPQ7). The connectors identifiers are as follows: Connector Location HDMI CN503 D-SUB CN101 Main Board CN503 CN101 Before repairing connectors, follow these steps: ▲... -
Page 20: Hdmi Connector Cn503
IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use Lead-free solder wire for soldering. •... -
Page 21: D-Sub Connector Cn101
3) Lift the CN503 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. D-SUB connector CN101 Repair the D-SUB connector: 1) Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. -
Page 22: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Function test st item HDMI test Confirm whether image displays and sound plays Computer or DVD After repair, be sure to confirm that all functions are working. -
Page 23: Index
Index components RC removal, 10 front, 4 rear components, 5 rear, 5 removal features, 3 power board, 15 firmware updates, 2 RC, 10 front components, 4 removal and replacement procedures, 9 function test, 19 returning to customer, 2 how to order parts, 8 RoHS (2002/95/EC) requirements, 2 illustrated parts catalog, 7 safety information, 1...