Related Manuals for HP OMEN 27qs G2
Summary of Contents for HP OMEN 27qs G2
- Page 1 Maintenance and Service Guide OMEN 27qs G2 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark owned “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ....................................... 2 Important safety information ................................2 Important service information and precautions ..........................2 RoHS (2002/95/EC) requirements ............................... 3 General descriptions ....................................3 Firmware updates ....................................3 Before returning the repaired product to the customer ........................3 2 Monitor features ...................................... -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
Plug and Play capability, if supported by your operating system Monitor stand ● Removable stand for flexible monitor head mounting solutions ● HP Quick Release 2 device to attach the monitor head to the stand with a simple click, and then remove it... - Page 7 Support for a mounting bracket to attach the monitor to a workstation NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support. and follow the instructions to find your product. Then select User Guides.
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Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. NOTE: Depending on the model, your monitor components might be different Component Function Power button Turns the monitor on or off. OSD control Adjusts settings in the OSD menu. -
Page 9: Locating The Serial Number And Product Number
Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description PANEL MIDDLE_FRAME SPEAKER SCREW M3 5 INSULATING SHEET SCREW D3 6 CONVERTER BOARD ADAPTER BOARD MAIN BOARD MAINFRAME CONNECTOR BOARD SCREW Q2 3.4... - Page 11 KEY BOARD REAR_COVER HINGE ASS'Y SCREW M4 10 COVER_VESA STAND_ASS'Y HOLDER_CABLE BASE_ASS’Y SCREW M3 8...
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Page 12: How To Order Parts
Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions. -
Page 13: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... -
Page 14: Rear Cover
Rear Cover Before removing the Rear Cover, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11 Remove the Rear Cover: 1) Remove 4 screws from the hinge. 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. - Page 15 Take off the tapes and disassemble the connectors. Remove the mainframe. 5) Take off the Mylar, the tapes and use the screwdriver to remove the 9pcs screws to remove the main board, converter board and power board.
- Page 16 The Mylar Note: Must attach Mylar after installing the power board. Power Board Converter Board Main Board 6) Disconnect all the wires from the board. The GASKET Note: Must attach GASKET after the main installing board.
- Page 17 Heat Sink Heat Sink Note: Replace the power Note: Replace the power board, ensure that the board, ensure that the Heat Sink be attached. Heat Sink be attached.
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Page 18: Power Board
Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. Remove the power board: 1) The HP OMEN 27qs G2 power board connector position is as follows: CN9101 Warning: After unplugging the... -
Page 19: Connector Repair
Connector repair This procedure includes HDMI, DisplayPort, Phone Jack and USB connectors. The connectors are on the main board (board part number CBPR4RAHNQ2C). The connector identifiers are as follows: Connector Location HDMI CN5002 HDMI CN5001 CN5101 USB UP CN105 USB 1 CN104 USB 2 CN106... - Page 20 IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use Lead-free solder wire for soldering. •...
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Page 21: Hdmi 1 Connector Cn5002
HDMI 1 connector CN5002 Repair the HDMI1 connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the HDMI 1 connector from the circuit board. -
Page 22: Hdmi 2 Connector Cn5001
HDMI 2 connector CN5001 Repair the HDMI 2 connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the HDMI 2 connector from the circuit board. -
Page 23: Dp Connector Cn5101
DP connector CN5101 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the DP connector from the circuit board. 4) Place the new component on the circuit board. -
Page 24: Usb Up Connector Cn105
USB UP connector CN105 Repair the USB up connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB up connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component. -
Page 25: Usb 2 Connector Cn106
USB 2 connector CN106 Repair the USB 2 connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB 2 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component. -
Page 26: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound plays Computer or DVD correctly on the monitor. player DP test Confirm whether image displays and sound plays Computer or DVD... -
Page 27: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Problem Possible cause Solution Screen is blank or video is Power cord is disconnected Connect the power cord. blinking. Monitor is off. Press the monitor power button. -
Page 28: Index
Index components rear components, 6 rear, 6 removal connector repair, 17 power board, 16 features, 4 RC, 12 removal and replacement procedures, 11 firmware updates, 3 returning to customer, 3 function test, 24 RoHS (2002/95/EC) requirements, 3 how to order parts, 10 safety information, 2 illustrated parts catalog, 8 serial number location, 7...
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