Related Manuals for HP 27xq
Summary of Contents for HP 27xq
- Page 1 Maintenance and Service Guide 27xq model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 3: Table Of Contents
Table of Contents Getting started ....................................2 Important safety information ................................2 RoHS (2002/95/EC) requirements ..............................3 General descriptions..................................3 Before return to receiver: ................................. 3 Monitor features ..................................... 4 Features ........................................ 4 Front components ....................................5 Rear components ....................................6 Locating the serial number and product number ........................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information It is important to note that this manual contains various CAUTIONS and NOTICES which should be carefully read in order to minimize the risk of personal injury to service personnel. -
Page 5: Rohs (2002/95/Ec) Requirements
RoHS (2002/95/EC) requirements Applied to all countries that require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by the EU (European Union) for the global electronics industry sold in the EU and other countries. Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement. -
Page 6: Monitor Features
Energy saver feature to meet requirements for reduced power consumption NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/support to download the latest versions of HP programs and drivers... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. -
Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Power connector Connects the power cable to monitor Audio-out (headphone) jack Connects headphone to the monitor. To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. -
Page 9: Locating The Serial Number And Product Number
The serial number and product number are located on a label on the back of display. You may need these numbers when contacting HP about the monitor model. Note: You may need to partially pivot the display head to read the label. -
Page 10: Illustrated Parts Catalog
To identify the monitor major components, use this illustration and table. Table 2-1: Monitor major components and their descriptions Item Description ASSY MF 27XQ PCBA CTRL BD 27XQ PCBA LENS BD SMD 27XQ PANEL PCBA IF BD PCBA SPS BD SHIELDING ASSY RC 27XQ ASSY COLUMN 27XQ... -
Page 11: How To Order Parts
How to order parts The HP authorized repair center can purchase power board from HP. Power board: HP Spares Manufacturer Part Description Part Number Number PSU 27xq 5E.45202.001 M81289-001 5E.45202.001 PSU 27xq IEC62368 5E.45202.002 M81289-002 5E.45202.002 Capacitors and connectors available for purchase from EU distributor •... -
Page 12: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Use this information to properly prepare to disassemble and reassemble the monitor. 1) Clean the room for disassembly. - Page 13 Disassembly procedure Picture Operation Tool Notes 1.Unlock 4 pcs Screw- 11±1.0Kgf screws driver 1.Unlock 1 pcs RC Screw- 5.0±1.0Kgf screws driver Disassemble the RC from the monitor, notice the disassembly order: 1.Disassemble the Bottom part 2.Disassemble the Right part 3. Remove RC from middle frame.
- Page 14 1. Remove the CTR cable and LENS cable 2. Remove the 1 pcs AL tapes and 3 tapes. 3. Remove the lamp wire and 4 LVDS cable. 4. Remove the SHD. 1. Disassemble the CTR cable and CTR BD from Panel.
- Page 15 1. Unlock 9 pcs screws 2. Remove middle Screw- 6.5-7.5Kgf frame from panel. driver 3. Remove 2 mylar from the panel 1. Disassemble the CTR BD and remove CTR cable. 2. Disassemble the LENS BD and remove LENS cable. Unlock the 7 pcs Screw- 7±1Kgf screws...
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Page 16: Power Board Replacement
Locate PN on the red frame as follow image. Power Board IMPORTANT: • Repairing must operate by professional repairers in HP repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and Back view) •... -
Page 17: Power Board- Capacitor Repair C707, C708 And C709
Power board- Capacitor repair C707, C708 and C709 Repair Condition: Capacitor repair is only for the monitor that has been out of warranty period. IMPORTANT: • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user •... - Page 18 (2) The professional repairer is covered by insurance covering liabilities resulting from its activity, regardless of whether this is required by the Member State. Repair Process: When EL capacitors damage or explode, it may lose function and cause product no work.
- Page 19 3) Lift capacitors from the PCB. Power Board 4) Place new component on the location, and must check polarity match PCB print. 5) After repaired, please double check whether polarity match PCB print, solder empty and unnecessary solder after soldering must remove.
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Page 20: Main Board- Connector Repair (Audio, Hdmi And Displayport)
Main board- Connector repair (Audio, HDMI and DisplayPort) Repair Condition: Connector repair is only for the monitor that has been out of warranty period. • The repair procedure is for Audio, HDMI and DisplayPort connectors. • The connectors are on the main board (IF board part number 5E.45201.011). •... -
Page 21: Audio Connector Repair- M590
• DO NOT allow any liquid on the board. Water and moisture may cause short- circuit to the electronic components and lead to malfunctions. • The fusion point of Lead-Free solder is requested. Repairing with conventional lead wire may cause damage. •... -
Page 22: Hdmi Connector Repair- J5
HDMI Connector repair- J5 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3). Lift J2 from the PCB 4). -
Page 23: Dp Connector Repair- J3
DP Connector repair- J3 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift J3 from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron 6) Tear off the yellow tape on the DP connector, so that it can contact to the gasket,... -
Page 24: Stick Gasket On The Shielding
Stick Gasket on the Shielding 1) Use scissors to cut the length of gasket 3021717 in 20mm. Gasket Size: W 17mmx x H 17mm x L 20mm (The Length of gasket should not be less than 20mm) 2) Remove the tape on the gasket and align the gasket to the right side of the HDMI or DP. (Alignment refers to the arrow in the image below) 3) Press the gasket to the end of shielding with your fingers and confirm that it will not fall. -
Page 25: Function Test
Function Test: After repairing, please do the function test to check all functions are working. Test Item OPERATION DESCRIPTIONS EQUIP.OR TOOL USED Check if the image and sound can be played HDMI test normally on monitor. PC or DVD Player No noise volume and balance is correct. -
Page 26: Support And Troubleshooting
Support and Troubleshooting... -
Page 27: Index
Index components RC removal, 9 front, 3 rear components, 4 rear, 4 removal DisplayPort connector location, 4 power board, 12 features, 2 RC, 9 front components, 3 xxxx, 14 function button locations, 3 removal and replacement procedures, 9 HDMI connector location, 4 RoHS (2002/95/EC) requirements, 1 illustrated parts catalog, 7 safety information, 1...