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Summary of Contents for Compac COM5 PT1
- Page 1 COM5 PT1 Service Manual Version No 1.0.1 Model: COM5 PT1 Date: 20 September 2021...
- Page 2 Identification section. care. ▪ Only parts supplied by or approved by Compac may ▪ Compac Industries Limited accepts no liability for be used and no unauthorised modifications to the direct, indirect, incidental, special, or hardware of software may be made.
- Page 3 Compac for archived manuals if required. Validity Compac Industries Limited reserves the right to revise or change product specifications at any time. This publication describes the state of the product at the time of publication and may not reflect the product at all times in the past or in the future.
- Page 4 COM5 PT1 Service Manual Current Revision Author(s) Venuka Amarakoon Original Publication Date 20 September 2021 Authorised By Emily Sione File Name COM5 PT1 Service Manual v.1.0.1 Revision History Version Date Author(s) Revision Notes 1.0.0 20 August 2021 Venuka Amarakoon New Manual 1.01...
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Page 5: Table Of Contents
Safety ........................1 Electrical Safety ....................2 Security ........................ 4 Introduction ......................5 Operation ....................... 6 Downloading COM5 PT1 Transaction Data ............6 Components ......................7 COM5 PT1 Housing Layout ..................8 Electronic Module Layout ..................9 Servicing ......................10 Tools ........................ -
Page 6: Safety
Safety You must adhere to the following safety precautions at all times when working on the Compac COM5 PT1. Failure to observe these safety precautions could result in damage to the COM5 PT1, injury, or death. Make sure that you read and understand all safety precautions before installing, servicing, or operating the Compac COM5 PT1. -
Page 7: Electrical Safety
Always turn off the power to the COM5 PT1 before removing the high voltage area Perspex guard. Never touch wiring or components inside the high voltage area with the power on. Always turn off the power to the COM5 PT1 using the mains switch and the battery isolation switch before removing or replacing any PCB’s. - Page 8 12 Volt The COM5 PT1 runs on 16 Volts DC and has an internal 12 Volt battery to supply power in the case of mains failure. When the mains power is turned off, the unit will still be powered by the battery.
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Page 9: Security
▪ If your card is lost or stolen, notify the issuer immediately. ▪ Be aware that skimming devices can be fitted to card readers. If the COM5 PT1 or the card reader appears to have been tampered with do not use the COM5 PT1 and contact the help desk immediately. -
Page 10: Introduction
EFTPOS. The COM5 PT1 can accept multiple card bases simultaneously through Compac's EFTPOS partner, WindCave. -
Page 11: Operation
▪ Following the instructions displayed on the COM5 PT1, the user inserts and removes their card. ▪ The COM5 PT1 requests the user to select which pump they wish to refuel from. ▪ The user follows on-screen prompts to authorise the transaction. The prompts will vary according to the type of card, the network in use and the country of use. -
Page 12: Components
▪ Post: This post is manufactured from stainless steel and has a removable panel to allow the COM5 PT1 housing to be easily bolted on and electrically wired. ▪ COM5 PT1 housing: The housing is manufactured from stainless steel and is powder coated. The card-reader, printer and PIN pad keypad/display are fitted into the COM5 PT1 housing doors. -
Page 13: Com5 Pt1 Housing Layout
COM5 PT1 Housing Layout Payment Express SKP200 PIN pad Camlock SCR200 Secure Card Reader Magtek Card Reader Pay wave BRF Custom VKP80III Receipt Printer Lock UPS Motherboard 385W15VDC power supply module COM5 Processor Board Thermostat COMMS Board Earth Bar 230V main ISO... -
Page 14: Electronic Module Layout
Electronic Module Layout NOTE: An industrial grade ADSL router may be in place instead of the COMSET 4G router. BUS1 BUS2 UPS Motherboard POSTEC Controller COM5 Processor Board ATG (optional) (Veeder root/ 12V/2A OUT Colibri /Fafnir) Modem 12V/2A IN from 12-12VDC converter JTAG Price Boards... -
Page 15: Servicing
Servicing The COM5 PT1 is designed for trouble free operation if the following regular maintenance is performed. Depending on the environmental conditions and usage of the site, maintenance may be required more frequently than stated. Regular Testing For trouble free operation, the COM5 PT1 should be regularly tested by performing zero value transactions with a known working card. -
Page 16: Tools
If the unit turns off in less than 20 minutes the battery may need replacing. ▪ Ensure the printer has sufficient paper. Annual Service ▪ Check the seals on the COM5 PT1 door are not damaged or worn and that the COM5 PT1 base is secure. -
Page 17: Printer
Printer Changing Paper CAUTION Use only Compac supplied thermal paper. If you do not use this paper, you may void the warranty, damage the printer, and have receipt printing problems. To change the paper: ▪ Open the COM5 PT1 door. - Page 18 Clearing Jam If the receipt paper is jammed, try to clear it using the following technique: ▪ Lift the plastic lid on the top of the printer. ▪ Pick out any loose or jammed paper. ▪ Check the receipt chute is clear and undamaged. ▪...
- Page 19 ▪ Plug the paper low sensor into the printer ▪ Fasten the new printer to the door ▪ Plug the power and communication cables back into the printer ▪ Replace the printer roll, repower the COM5 PT1 and do a test print ▪ Perform a test transaction.
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Page 20: Electronic Module Removal
Electronic Module Removal To replace the power supply or for easier access to components, the electronic module can be removed from the cabinet. • Push the bottom latch toward the PT1 to fold the electronic module forward or backward. • Pull down the top hinge to remove the electronic module from the OPT. CAUTION Always take anti-static precautions when working with electronic components for example, wearing a wristband with an earth strap. -
Page 21: Power Supply Replacement
▪ UPS Motherboard. Unscrew all the terminal block connections and unplug all the connectors on the UPS board. ▪ COM5 PT1 Processor board. Disconnect the ethernet cable from the processor board. ▪ Power Supply. Unscrew terminals marked L, N, FG (Live, Neutral and Frame Ground respectively). -
Page 22: Troubleshooting
Troubleshooting UPS Motherboard Connections Connector Wire Colours Comment Red=12V Fan 1 12V Out 12V Supply to the Fan 1 Black=GND Red=12V Heater 12V Out 12v supply to the Heater Black=GND Red=12V 12v in Batterry In 12V input from the battery Black =GND Red=12V 16V IN... -
Page 23: Comms Board Connections
Red/White Compac Comms Black Tank Probe 1 Blue/Black Orange/Black Din Rail connections COMPAC Comms (R) COMPAC Comms (B) Black Orange Gilbarco (G) Gilbarco (G) Green RS232 Tank Gauging (Rx) White/Black RS232 Tank Gauging (Tx) Red/Black RS232 Tank Gauging (GND) Green/Black... -
Page 24: Power Loss
Power Loss The diagram below shows what happens when power is lost and then restored. Battery fully charged and mains power is powering the unit Mains power failure, unit running on battery. 20 minutes after mains failure, power is shut off. If mains power failed for a significant amount of time, the voltage of the battery may dip below the set 11.5 volts threshold. -
Page 25: Battery
Battery The backup battery has an expected life of 5 years in ideal conditions. If the COM5 PT1 stays on for less than 20 minutes during a power failure, then the battery may need replacing. The backup battery for the UPS is mounted inside the electronics chassis. - Page 26 Removal ▪ Remove the electronic module. ▪ Turn off the battery isolation switch. ▪ Unscrew the battery, and remove from electronic module, remove the positive and negative leads from the battery. ▪ Replace. CAUTION Take care not to touch the exposed battery cables with the steel bracket. CAUTION Ensure the Red lead connects to the red battery terminal marked ...
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Page 27: Comms Board Replacement
COMMS Board Replacement CAUTION Always take anti-static precautions when working with electronic components. i.e., wearing a wristband with an earth strap. CAUTION Always take precautions to avoid arcs and short circuits that may damage sensitive components. Removal ▪ Turn off the mains switch and the Battery Isolation switch. ▪... -
Page 28: C5K Processor Board Replacement
C5K Processor Board Replacement CAUTION Always take anti-static precautions when working with electronic components such as wearing a wristband with an earth strap. CAUTION Always take precautions to avoid arcs and short circuits that may damage sensitive components. NOTE: Before replacing the processor board, contact the Help Desk to ensure all data has been uploaded. -
Page 29: Ups Motherboard Replacement
UPS Motherboard replacement CAUTION Always take anti-static precautions when working with electronic components such as wearing a wristband with an earth strap. CAUTION Always take precautions to avoid arcs and short circuits that may damage sensitive components. NOTE: Before replacing the board, contact the Help Desk to ensure all data has been uploaded. Do not unplug the board until this has been done. - Page 30 Replacement ▪ Bolt in the UPS motherboard to the chassis of the COM5 PT1. ▪ Reconnect the COM5 Processor board and the COMMS board to the UPS Motherboard. ▪ Plug in the ethernet cable to the processor board. ▪ Reconnect all the wires and connectors to the terminals of the UPS Motherboard.
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Page 31: Comms Wiring
CH0 A B GND J401 J400 J300 - Tank2 Gilbarco CH2 D E F If Compac or Gilbarco comms are being connected, connect to the J300 port on the comms board as shown below. Protocol Channel J300 terminal Compac A - RED... - Page 32 RS232 on J401 GND RS232-E (Txd) RS232-F (Rxd) *NOTE: J300 is shared with Compac Comms. Therefore, a site with Compac comms cannot use this RS485 channel. Tank Gauge comms Use J400 for 4-20mA tank gauge connections. Up to two tank gauges can be connected to J400.
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Page 33: Pin Pad Replacement
▪ Unplug the cable from the back of the PIN pad. ▪ Undo the 4 nylok nuts holding the Pin pad to the door. ▪ Gently remove the PIN pad. ▪ Return the PIN pad to Compac. ▪ Replace. Anti-tamper Protection A unit that has been disabled will display the message: "Secure Link Fail - Terminal Locked". -
Page 34: Card Reader Replacement
Card Reader Replacement CAUTION Removal of the Card Reader or any of its covers will permanently disable it. Do not remove the Card Reader unless you have a new replacement on hand. Removal & Replacement ▪ Turn off the mains switch and the Battery Isolation switch. ▪... -
Page 35: Fan & Filter
Filter Replacement Removal & Replacement ▪ Unclip the fan connector or turn off the COM5 PT1 ▪ Unscrew the four screws that hold the air duct together and remove the filter housing. ▪ Remove the filter. -
Page 36: Modem Leds
Modem LEDs Etic, Machinelink and Comset modems are currently used in the COM5 PT1. The LEDs can be used to diagnose problems with the modems. The LEDs of these modems are as follows. Comset The LEDs are as shown. Refer to the accompanying table to understand the modem LEDs. -
Page 37: Machinelink
Machinelink The Vodafone Machinelink modem uses 7 LED indicators to display connection status. Colour State Description Power off Green Double flash Powering up Green Power on Power Orange Power on in recovery mode Slow flash Hardware error Green Connected via WWAN Green Blinking Traffic via WWAN... -
Page 38: Etic
Etic The Etic ADSL modem is shown. Refer to the table to find the descriptions of the LEDs. Indicator LEDs State Description Power off Steady green The unit is ready Slow blinking green The unit is busy Startup (30s) – Hardware or software failure or SIM card Steady red Operation missing or memory flash drive missing... - Page 39 Same as the ADSL signal quality LEDs Quality of signal (cellular) No VPN connection in progress Blinking slowly - 2 s Connection in progress VPN Connection Steady green At least one VPN is established Not connected or interface disable Ethernet Green Connected / Brief flashing when traffic on link Interface disable or enable as an access point...
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Page 40: Troubleshooting
Wrong card base (ISO, Access number) distributer / In-house Check card base is loaded onto the cards) COM5 PT1 Re-power COM5 PT1 and jiggle Intermittent or broken network cables to see if fault re- connection between COM5 occurs. If so, try replacing cables... - Page 41 No power on pumps pumps the COMS board. Wrong pump protocol Check pumps and their protocols matches what is set in the COM5 PT1. Faulty pump(s) Configure pumps for inhibit standalone “Pump offline” on Pumps have gone into mode. (On C4000 Compac pumps set...
- Page 42 Problem Possible Cause Recommended Action Unable to get data Check with internet service provider from COM5 PT1 Internet connection down for information on internet service quality COM5 PT1 is beeping constantly Check the internal screen to confirm if and displays there is “No Mains”...
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Page 43: Spare Parts
Spare Parts UPS Motherboard F-CP-C5K-UPS COM5 processor Board F-CP-C5K-CMPGIL 16VDC power supply module F-BA-PWRLRS35015 COMMS Board Finder Thermostat F-CP-C5K-COMMS FD-BA-TEMP-STAT 12V-12V DC-DC 230V main ISO converter is on the Switch back of the plate. FD-BS-2P-ISO-SW F-BA-PWR-40S1203 Earth Bar 12V-24V DC-DC converter 230V terminal F-BA-PWR-12S2410... - Page 44 Card Reader FO-BA-CDRDSCR200 Receipt Printer F-BA-PRT-VKP80 F-CU-MXFAN-KT Printer Paper Roll F-BA-PRTVKP80150 Payment Express SKP200 PIN pad Camlock FO-BA-PPAD-ABFS F-KEYS-418HSL Pay wave BRF SCR200 Secure Card Magtek Card Reader Reader F-BA-CDRD-MT-TTL FO-BA-CDRDSCR200 Lock...
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