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Summary of Contents for Compac ComTank Master MR
- Page 1 ComTank Installation and Setup Instructions Version No: 1.0.0 Model: On-tank Master Pump/Dispenser (ComTank) Date: 12/07/2019...
- Page 2 Identification section. care. ▪ Only parts supplied by or approved by Compac may ▪ Compac Industries Limited accepts no liability for be used and no unauthorised modifications to the direct, indirect, incidental, special, or hardware of software may be made.
- Page 3 Compac for archived manuals if required. Validity Compac Industries Limited reserves the right to revise or change product specifications at any time. This publication describes the state of the product at the time of publication and may not reflect the product at all times in the past or in the future.
- Page 4 Document Control Document Information Manual Title On-Tank Master Installation Manual Current Revision Author(s) S Laycock Original Publication Date July 2019 Authorised By W Zheng Revision History Version Date Author(s) Revision Notes 12/07/19 1.0.0 S Laycock New manual...
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Page 5: Table Of Contents
Contents Product Identification ..................1 Footprints ......................2 Remote Display ..................... 2 Remote Nozzle ....................... 3 Safety ........................4 Static Electricity Precautions ................4 Pre-Installation Check ..................4 Installation ......................5 Connecting the Comtank ..................5 Installing the Sim Card ..................6 Configuring Slave Displays ................... -
Page 6: Product Identification
Product Identification Ensure you are using the correct installation instructions and footprint drawing before commencing site work or installation. The identification plate is fastened to the bottom of the right-hand side panel when facing the front of the dispenser. The model number is on the first line of the identification plate. Understanding the model number: The model number for Master dispensers is split into: Chassis style, hose configuration, pump or dispenser and specific application. -
Page 7: Footprints
Footprints Remote Display The display for each pump must be mounted on a flat steel plate with cutout and fastener holes as per the drawing below. Use the supplied gasket to ensure no water can get behind the display. Adequate clearance is required behind the display to access fasteners and wiring. A suggested minimum is 500 mm. -
Page 8: Remote Nozzle
Remote Nozzle The nozzle holders are attached to a mounting plate which should be mounted on a flat steel plate with cutout and fastener holes as per the drawing below. Adequate clearance is required behind the nozzle holder to access fasteners and wiring. A suggested minimum is 500 mm. -
Page 9: Safety
This is not a recommended alternative to wearing an anti-static wrist strap. NOTE: Compac Industries Limited reserves the right to refuse to accept any circuit boards returned, if proper anti-static precautions have not been taken. -
Page 10: Installation
Comtank, a pump or dispenser must be already installed and working correctly. To install the relevant pump or dispenser, refer to their respective installation manuals, which will have been provided with the unit, or are otherwise available on the Compac website in the Resources section: https://www.compac.biz/resources/c/48#listingResources... -
Page 11: Installing The Sim Card
When installing the Comtank, the supplied sim card must be installed into the modem to access Compac Onsite. The modem will need to be removed to install this. The modem is generally housed in a plastic enclosure on the back left side of the pump/dispenser unit. - Page 12 0320 Each digit corresponds to the address set on the slave display. In this example, the first digit 0 corresponds to the slave display set to address 1. The second digit 3 corresponds to the slave display set to address 2, and so on. Each display can be set to 0-3, depending on the desired setting: •...
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Page 13: Software
Software This section details what options are available for the unit and what each setting means. Some settings may not be available for each specific unit. System Card Records Before cards can be added, card records need to be set up from the unit. When setting up card records, a PAN length, BIN range, and access number can be specified. -
Page 14: Cards And Card Users
NOTE: Entering a pump number 0 will disable the pump. Individual settings for each pump include the fuel product used, which has a name and product code, and the meter used at each pump. The unit supports encoder meters (max frequency 3.5Khz) or V50 meters. -
Page 15: Meters
Cards can also have User IDs, which are optional prompts for cards. If a User ID is asked for the customer dispensing fuel will have to enter a valid User ID. If a user ID is not required, and instead the retailer wants a different prompt (such as Fleet number) user ID can be configured to ask for different prompts. -
Page 16: Software Setup
Software Setup To change settings from the unit you must either have access to the K-Factor switch, which is located on the inside of the pump/dispenser unit on the K-Factor board, or have the passcode to the unit. K-Factor Switch Pressing the K-Factor switch will bring up a menu displaying set up options on the Keypad display. - Page 17 Once products have been set, the site tanks can be set up. 1. Go to Tanks > Select the relevant tank 2. Enable the required tanks (selecting Enabled will toggle between enabled and disabled) 3. Number the tank – this can be any number between 00 and 99 4.
- Page 18 The unit is now operational. For further settings and customisation of the unit refer to the service manual supplied with the unit. Finding the Device ID The device ID is required to log on to CompacOnsite. If this is not known, it can be found by going to Site >...
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Page 19: Compaconsite
CompacOnsite The unit can be set up online via CompacOnsite. To access CompacOnsite, the device ID is needed. The following should be entered into an internet browser, replacing device ID with the specific ID of the unit. Refer to Software Setup for instructions on finding the Device ID. https://deviceID.compaconsite.com The standard passwords are shown below. -
Page 20: Users
Users There are three different user options when logging into Compac Onsite; standard, technician and administrator. Each user can access different functionalities. Standard users can access all basic functionalities, such as tanks, cards and transactions. Admin users can also access these, as well as being able to access the system settings and reboot. - Page 21 Pressing Submit will add the product. When a product is edited the same menu will appear, and the product’s name and number can be changed before resubmitting. To delete a product, select the recycle bin icon in the products table, and click OK on the pop- The next tab is the Pumps tab.
- Page 22 Depending on the chosen configuration, only one side may be displayed. To change the Pump number simply enter the new value and press Update. To change the product, meter type or state, select the relevant option from the drop down menus and press update.
- Page 23 To change a setting, enter the new setting and Submit the new values. If a Vega tank gauge is being used, more information is required. The required fields will automatically appear if a Vega meter is selected.
- Page 24 The final tab in Dispenser Setup is the Tank Strapping section. This section is only relevant if a Vega meter is fitted. Refer to Vega Tank Strapping for information. To download the tank strapping table, select download current strapping table. At the bottom of the page, tables can be uploaded and the table template can be downloaded.
- Page 25 FMS Setup When setting up the unit, the FMS setup tab can be used to set up card records. Cards can be imported and exported as .csv files. This option can be found in this tab. To add a new card, fill in the required fields and check which prompts are desired. Checking Enabled will enable the card.
- Page 26 Vega Tank Strapping If a Vega electronic dipstick is being used, a tank strapping table will need to be created to gauge the amount of liquid in a tank. To do this, the tank dipstick will need to be accessed. This is a ruler showing volume that is a component of tanks.
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Page 27: Administrator Options
Administrator Options Administrators can access all the above options, as well as being able to access pricing, settings and reboot. Pricing From pricing, the pricing for different products can be viewed and changed. The Active Price is the price being used currently for the pumps. To change this, select Set New Price. - Page 28 Enter the new price for any product and select Change Price. This will change the New Price. However, the unit will continue to use the Active Price until Use New Prices is selected, under Price Change. Clicking this will change the Active Price and update them to the New Price. Settings Settings can be used to set site details.
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Page 29: Standard User Options
Standard User Options Users have access to all the following basic functionalities. Transactions NOTE: Table columns shown on page can be expanded. The Transactions storage is limited. When Transaction storage is at 100%, the user will have to Export CSV. This will reset the Transaction storage bar and cause the data to be stored in a separate place in the system. -
Page 30: Events
Deliveries indicate when the last transaction occurred, including tank number and date time. The data in this section can be downloaded by pressing Download. Select Refresh to view new data. NOTE: A reboot is required for any changes to be applied. Events Events are notable events that occur with the pumps. - Page 31 Cards In this section, a new card can be created with Create New card. Decide on a card number, PIN and owner details, then select Submit. NOTE: Ensure Enabled box is ticked to validate card. If a mistake has been made, select Edit and edit card details. Select the trash can icon if a card is not needed.
- Page 32 User IDs User IDs consist of any 6 numbers or less. Select Edit to Edit User IDs and owner details. Tick the enable box to make the User ID valid for use. The trash can icon can be selected to permanently delete the user.
- Page 33 CompacOnsite Logins For the security of the site, the standard passwords should be changed during set up of the unit. In case the passwords were not changed during installation, the process is outlined here. To change the passwords, go to CompacOnsite Logins, shown in the left options tab. Not all users may be shown depending on the access level of the user.
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Page 34: Error Codes
Error Codes Error codes will show on the litres display when common faults occur. Use the following table to diagnose these faults. Error Code Fault Action Excess flow Maximum flow rate exceeded Er FLO Excess reverse flow Check product is not flowing back Err 8 into the tank once the delivery has finished... -
Page 35: Installation Checklist
Installation Checklist When a new unit is being installed use the following checklist to make sure the unit is fully operational. Check each box or write N/A where not applicable. Mechanical Checklist Check that the pump/dispenser unit is securely mounted and does not shake Check that the pump/dispenser unit will not be exposed to harsh weather conditions Ensure the pump/dispenser unit is connected properly... - Page 36 Software Checklist Check that the set up menu can be accessed from the unit with the passcode (Refer to Software Setup) Check that transactions are being recorded on CompacOnsite Check that when settings are changed from the unit, they are also changed on CompacOnsite (and vice versa) Check that the retailer understands how to use CompacOnsite to get transactions...
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