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Assistance
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of
breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
The appliance has been installed and operated correctly and in accordance with our
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operating and maintenance instructions.
The appliance is used only on the electricity or gas supply printed on the rating plate.
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The appliance has been used for normal domestic purposes only.
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The appliance has not been altered, serviced, maintained, dismantled, or otherwise
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interfered with by any person not authorised by us.
Any repair work must be undertaken by us or our appointed agent.
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Any parts removed during repair work or any appliance that is replaced become our property.
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The appliance is used in the United Kingdom or Republic of Ireland.
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The guarantee does not cover:
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Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
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cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
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THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on
you registering your appliance with us and the parts being fitted by one of our authorised engineers.
There will be a charge for our engineer's time. To activate the extra parts warranty on your
appliance, simply call our registration line on 08448 24 24 24 (ROI 01 230 0800).
We offer a selection of repair protection plans that enable you to fully cover yourself against the
expense of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone
assistance, or, where necessary, to arrange for an engineer to call. If we cannot resolve the
technical problem we will replace your machine or, if you prefer, give you your money back.
Guarantee
12 Months Parts and Labour Guarantee
appliance at no cost to you.
This guarantee is subject to the following conditions:
5 Year Parts Guarantee
Extended Guarantees
Free Helpdesk Service
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