Troubleshooting - Samsung SS80N80 Series User Manual

Troubleshooting

Before calling for service, review the problems and solutions below. If none of the
suggested solutions resolve your problem, please visit our website at www.samsung.com or
call Samsung Customer Care. Note that you will be charged for any service calls in which no
defects were found.
Problems
The vacuum
cleaner does not
work.
Suction force
decreases
suddenly and
the vacuum
makes a
vibrating sound.
The vacuum
cleaner cannot
be charged.
The rotating
brush (drum)
inside a brush
does not work.
An odor is
coming from the
air outlet of the
vacuum cleaner.
After finishing
cleaning, foreign
matter comes
out of the brush.
• This Vacuum cleaner is approved the following.
– The Low Voltage Directive 2014/35/EU
– The EMC Directive 2014/30/EU
1_Stick_VS8000-V2_EN_00803F-00_SB.indd 27
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the power
button to turn it on.
• Check whether the dustbin or brush is blocked.
• If the vacuum has not been used for a long time, charge the battery.
• Check whether a brush, dustbin or pipe is clogged with foreign matter
and remove it.
• Check whether the dustbin is fully filled with dust. If it is, empty the bin.
• Check whether the filter is dirty. If it is, clean the filter.
• Check the battery level and charge the battery if necessary.
• Confirm that the voltage provided to the battery charger matches the
requirements of the charger. (See page 2.)
• Check if the vacuum cleaner is turned on, and then check if the LED
of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal. Remove
any foreign matter with a cotton swab or soft cloth.
• After turning off the vacuum, check whether the brush is clogged
with foreign matter. If so, remove the foreign matter. After cleaning
the brush, turn on the vacuum again.
• Check if the vacuum cleaner is turned on and then turn it off and on
again.
– For the Soft Action Brush, if the overheating prevention device for
the brush motor operates, it may take about 10 minutes of time to
cool the motor.
• Empty the dustbin and clean the filters frequently.
– As your vacuum cleaner is a new product, it may have a slight odor
for the first 3 months after purchase.
– If you use the vacuum cleaner frequently, accumulated dirt in the
dustbin or dust on the filter may generate an odor.
• Replacement filters are available at your local Samsung service agent.
• After finishing cleaning, press and hold the turbo mode button for
about 10 seconds to suction up the remaining small dust particles.
Solutions
English 27
2018-03-08 오전 12:04:07