Canon IMAGE FORMULA DR-C125 User Manual page 93

Problem 8 Multiple pages of scanned images cannot be saved
to a single file.
Solutions Depending on the file format, multiple scanned image
pages cannot be saved as a single file with
CaptureOnTouch Lite and CaptureOnTouch.
File type
BMP (Windows
only), JPEG
PPTX (Windows
only)
TIFF, PDF
Problem 9 All of the placed documents have been scanned, but
the scanned image does not appear on the
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is
selected as the feeding method on the scanner driver's
setting screen, a scanning operation will not continue
after all of the documents are fed, as the scanner awaits
additional documents to be fed. You can finish the
operation and send the scanned images to the
application by pressing the [STOP] button on the
operating panel.
Processing for multiple pages
Scanned images are always saved one
page per file.
Multi-page images are always saved to a
single file.
You can save multiple pages to a single
file by clicking and selecting [Save all
pages as one file] in the displayed dialog
box.
Problem 10 Memory becomes insufficient and scanning stops.
Solutions If you configure scanning conditions that use a large
amount of the computer's memory, scanning may stop
because of insufficient memory. Although this depends
on the computer's memory size, the possibility of
insufficient memory increases if any of the following
scanning conditions overlap.
• [Color Mode] is set to [24-bit Color]
• A large page size (e.g. Legal) is specified as the [Page
Size]. Alternatively, the page size is set to [Scanner's
Maximum].
• A high resolution (600dpi etc.) is specified for [Dots per
inch].
If an error message appears due to insufficient memory
while scanning is in progress, exit the application,
change the scanning conditions (e.g. reduce the
resolution or page size) and then try scanning again. In
addition, the amount of memory used can be contained
by turning off [Moire Reduction] and [Please change
prevent bleed through and remove] if they are set to on.
Problem 11 Scanned images are upside down.
Solutions Confirm the scanner driver settings.
In Windows, confirm that the [Upside-down feeding]
check box in the [Feeding] tab is cleared.
In Mac OS X, confirm that the [Upside-down feeding]
check box in the [More] dialog box is cleared.
93