Baseus WM01 Plus User Manual page 8

FAQs
Why doesn't the product turn on?
•
o When using your product for the first time, please check and make sure
the earphones battery is fully charged. If the battery runs out of power,
your earphone may not turn on.
•
The earphone is silent during playback?
o Check for a valid connection between the device and your earphone. If the
device is not properly connected, please reconnect it. Meanwhile, please
also adjust the volume on mobile phone or your earphone to a proper
level.
•
Why is the wireless connection unstable, and how far should my mobile phone
be kept from the earphone?
o Please make sure that your mobile phone is kept within 10% m effective
distance from your earphone. Usually if there is no obstruction between
your mobile phone and your earphone, then the connection distance can
be better. Please make sure that there is not any interference from
wireless device and Wi-Fi devices nearby.
o Please make sure the earphones have enough power.
o Press and hold the earphone for 10 s to turn it off, then press and hold for
3 seconds to turn it on. The earphones will be reset to factory settings,
then turn on the mobile phone's wireless to search for pairing
connections.
o If the above operations fail, please contact customer service.
When there is an incoming call, double click the earphone to answer the call – the
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sound will be coming from the earphones. When answering the call on the
phone, some phones will play the sound from the phone, some from the
earphones.
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