Kyocera ECOSYS M5521cdw Faq
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Kyocera ECOSYS M5521cdw Faq

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Summary of Contents for Kyocera ECOSYS M5521cdw

  • Page 1 kyoceradocumentsolutions.us Frequently Asked Questions M5521cdw...

  • Page 2: Table Of Contents

    How can I print onto “Special Media” such as Envelopes or Labels on my M5521cdw? Installing the Apple OS print driver. Installing Kyocera Quick Scan Utility. For USB and network connected devices. Using Kyocera Quick Scan Utility. For USB and network...

  • Page 3: My M5521Cdw Displays "Check Toner/Low Toner

    1. Check to ensure the toner is Genuine Kyocera Toner. 3. Make sure the Right Cover is closed all the way. You can do this by checking if the toner has the Kyocera Hologram on the toner bottle. To maintain quality, we recommend using genuine Kyocera toner containers, which must pass numerous quality inspections.

  • Page 4: How Do I Check The Toner Level On My M5521Cdw

    How do I check the Toner Level on my M5521cdw? The Toner Gauges can be checked on the display. Press the [Status / Job Cancel] key. Scroll down using the down arrow key to highlight The toner levels will be displayed. [Toner Status], press OK to select.
  • Page 5 The toner gauges can also be found on the printer Status Page. Press the [System Menu / Counter] key. Select [Report] Press OK. Select Yes. Select [Report Print] press OK. Check Toner Gauges at the bottom of the page. Toner Gauges Cyan 100 % Magenta...

  • Page 6: How Do I Access The Command Center Rx Webpage

    How do I access the Command Center RX webpage? (Command Center is not available with USB Cable connected devices) Print the Status Page to get the TCP IP address for the printer. Print the Status Page to get the TCP IP address for the printer. Press the [System Menu / Counter] key >...

  • Page 7: What Is The Administrator Login Via The M5521Cdw Op Panel

    What is the administrator login via the M5521cdw OP Panel? Username: 2100 Password: 2100 Where is the Serial Number located for the M5521cdw? Open the Multi-Purpose Tray to find the Serial Number. It will be a white label that looks like a barcode. Note: The serial # is also located in the upper right corner on the printed status page.

  • Page 8: How Do I Install The Windows Print Driver For My M5521Cdw

    For more information on Microsoft Windows support policy, go to the Microsoft Support website. The Kyocera Product Library will open. The KX Print Driver can be downloaded from: https://www.kyoceradocumentsolutions.us/m5521 Once downloaded, double click on the exe file to start the installation.
  • Page 9 Select Yes to allow the driver to report issues to Kyocera in Acknowledge the Energy Star Compliance notification by the event of an issue. If you do not wish to allow the reporting, clicking OK. select No. In the menu on the left select Express Install.

  • Page 10: My M5521Cdw Has Poor Image Quality

    My M5521cdw has poor image quality. To maintain quality, be sure to use genuine Kyocera toner. The use of non-genuine toner containers may cause failure. A label is affixed to our genuine supplies, as shown below. Replace the paper with new paper.

  • Page 11: My M5521Cdw Displays An Error Indication

    My M5521cdw displays an error indication. If an error occurs on the machine, the error message appears on the screen. Also, the Attention indicator on the operation panel will light up or flash. 1. How can I find information if an error occurs? When [Help] is displayed on the message display, select [Help] to display the Help screen.
  • Page 12 2. How can I wake the machine up from Sleeping? Answer: Pressing the [Energy Saver] key will wake the machine from a sleep state. 3. What does a blinking Processing light mean? The [Processing] light blinks during print processing or when an error occurs. 4.

  • Page 13: My M5521Cdw Does Not Turn On

    My M5521cdw does not turn on. Make sure to fully press in the white main power button located on the lower right side of the front of the printer. Check that the power cord that came with the printer is fully inserted in the rear of the unit.
  • Page 14 Open Duplex Feed Cover. Reload the paper. Remove any jammed paper. Paper Jam at the Cassette Pull Cassette 1 out toward you until it stops. Push Feed Cover back in. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.
  • Page 15 Paper Jam at the Rear Cover Open the Rear Cover 1. Open the feed cover (B). Remove any jammed paper. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.
  • Page 16 Paper Jam in the Document Processor Remove the originals from the Original Table. Open the top cover and remove any jammed paper. Remove originals from inside the document processor. Close the cover. FAQs M5521cdw...

  • Page 17: Setting The Connection By Using The Wi-Fi Setup Tool (Microsoft Windows)

    Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows). To send the Wi-Fi settings configured in the Wi-Fi Setup Tool to the machine, connect the computer with the machine locally. NOTE The connection methods are wired connection via LAN cable and wireless LAN connection (Wi-Fi Direct).
  • Page 18 Configure the settings Select “Do not use WPS“. Select LAN cable and press Next. Press next. Press next. Press next. Select Easy setup and Press Next. FAQs M5521cdw...
  • Page 19 Select your Network Authentication type and enter Password in A list of available printers will be displayed, select you model the Pre-Shared Key field. Press Next. and press Next. Software will show connecting status. Enter Admin for Username and Admin for password. Select Use device settings.

  • Page 20: Wireless Connection Setup By Using Wi-Fi Direct

    Wireless Connection setup by Using Wi-Fi Direct. Enabling Wi-Fi Direct When the wireless network function is available on the machine, setting Wi-Fi Direct enables you to print from the Wi-Fi Direct environment. The configuration methods are as follows: Press [System Menu] key. Scroll down using arrow key to [System/Network], Scroll down using arrow key to [Wi-Fi Direct Settings], Press OK.
  • Page 21 Find Wi-Fi Direct SSID and password: Press the Wi-Fi Direct button. Scroll down to [Detail Info] using down arrow key, Connect the Computer to the Wi-Fi direct SSID. press OK. [Settings] > [Wi-Fi]. Select the network name (SSID) appeared in previous step.
  • Page 22 Configure the settings. Configuring Wi-Fi with the Wi-Fi Setup Tool using Wi-Fi Direct Select “Do not use WPS“. Insert the DVD (if your computer is equipped with one) or visit our web site and download the latest Wi-Fi setup tool. https://www.kyoceradocumentsolutions.us/m5521 NOTE Installation on Windows must be done by a user...
  • Page 23 Select Wi-Fi Direct and press Next. Select Express. Press Next. Select Finish. Select Advanced setup and Press Next. A list of available printers will be displayed, select your model and press Next. Software will show connecting status. FAQs M5521cdw...
  • Page 24 Select your Network Authentication type and enter Password in Enter Admin for Username and Admin for password. Select Use the Pre-Shared Key field. Press Next. device settings. Press Next. Software will show connecting status. Select you network SSID and press Next. Setup Complete.

  • Page 25: M5521Cdw It States, "Incorrect Login Username Or Password

    When trying to access the Command Center web page on my M5521cdw it states, “incorrect login Username or Password”. The default login is Admin (capital A) for both the Username and PW. If the issue persists, try a different browser. Once logged in you will see the available links listed on the left side of the page.

  • Page 26: How Can I Print Onto "Special Media" Such As Envelopes Or Labels On My M5521Cdw

    How can I print onto “Special Media” such as Envelopes or Labels on my M5521cdw? For special media you must use the Multipurpose tray. Open the MP tray and load the desired media type. Open the multipurpose tray. Next, the settings need to be configured on the device for the paper that was loaded.

  • Page 27: Installing The Apple Os Print Driver

    Kyocera driver. The Setup guide also has install and setup instructions in case you need a visual help file. Double click on the package (.pkg) file to start the install.
  • Page 28 Next will be the read me notes, this contains information about enabling Print option (for PCL and PDF output), Or enabling what has been updated in this version and known issues. Kyocera Net Manager. Select install (1) Enter the Admin Select continue. Username and password for computer. And select install software.
  • Page 29 Apple computer. Now for the actual printer setup. First verify that your Kyocera device is powered on and connected to USB or network. Select the apple icon in upper left corner of computer screen, select System Preferences, then select Printers and Scanners.
  • Page 30 IP, this is the most common and preferred method, Select the IP tab. Verify the Protocol is set to Line printer daemon/LPD, this is the recommended protocol for Kyocera printers. Enter the IP address of the desired printer, the queue will remain blank.

  • Page 31: Installing Kyocera Quick Scan Utility. For Usb And Network Connected Devices

    Installing Kyocera Quick Scan Utility. For USB and network connected devices. (Windows PC only) Download/Install Download the Kyocera Quick scan utility from Agree to the User Account Control. https://www.kyoceradocumentsolutions.us/m5521 Click on support and select download center Enter the M5521cdw in the field and press blue down arrow.
  • Page 32 First the utility will discover your device, make sure it is turned Accept Notice. on and out of sleep mode. Select Ok at energy saver popup. Once your device is found, highlight it and click on Install. Select which Icons you would like on the desktop. Press Ok. Select Express Install.

  • Page 33: Using Kyocera Quick Scan Utility. For Usb And Network Connected Device

    Using Kyocera Quick Scan Utility. For USB and network connected device. (Windows PC only) Setup Press Start Scan. Once complete scan file will be in the folder selected. To use the Quick Scan utility, Place your original on the Document feeder or glass.
  • Page 34 Kyocera Document Solutions does not warrant that any specifications mentioned will be error-free. Specifications are subject to change without notice. Information is correct at time of going to press. All other brand and product names may be registered trademarks or trademarks of their respective holders and are hereby acknowledged.

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