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Troubleshooting
Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit BISSELL.ca/support.
Problem
Vacuum won't
turn ON
Brush Roll
not turning
Vacuum
cleaner has
low suction
Visible dirt
escaping from
cleaner
Vacuum won't
charge
Vacuum won't
turn on and
LED light is
solid red
Note: Any other servicing should be performed by an authorized service representative.
Warranty
1-Year limited warranty. Visit BISSELL.ca/support or call 1-800-263-2535 for complete warranty
information.
Possible Cause
Remedies
Battery isn't fully charged.
Charge battery. Follow charging battery
instructions on page 3.
Wrong charger is being used.
Be sure to use only the charger supplied with
your product. The label on the detachable hand
vacuum will list which charger can be used.
Brush Roll is jammed.
Remove obstruction. Follow instructions on
page 6.
Brush Roll needs to be reset.
Turn machine OFF and clean the Brush Roll and
Brush Roll endcap area following instructions
on page 6. The LED light will reset when the
machine is turned ON.
Broken Brush Roll.
Visit BISSELL.ca to order replacement parts.
Dirt Tank is full.
Empty Dirt Tank.
Dirt Tank isn't installed
Position Dirt Tank correctly and snap firmly into
properly.
place.
Foot is loose.
Make sure Foot is fully inserted into Body of
machine.
Filters need cleaning.
Follow filter instructions on page 5.
Filters need replacing.
Visit BISSELL.ca to order replacement parts.
Clog or obstruction in foot
Detach Foot from Body and look for and
area.
remove clog from brush chamber.
Dirt Tank is full of debris.
Empty Dirt Tank.
Filter assembly is missing or
Check filter for correct installation.
installed incorrectly.
Dirt Tank installed incorrectly.
Position Dirt Tank correctly and snap firmly into
place.
Wrong charger is being used.
Use only the charger that comes with the
machine.
Hand vacuum may not be
Remove the hand vacuum and install it properly.
installed in place properly.
Brush Roll stalled by debris.
Turn machine OFF and clear the Brush Roll and
Brush Roll endcap area following instructions
on page 6. The LED light will reset when the
machine is turned ON.
BISSELL.ca 7
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