BenQ Z2 User Manual page 142

Problem
•
Unable to
•
connect to the
network.
•
•
You cannot
answer
incoming
•
calls.
•
You cannot
make
•
outgoing
calls.
•
PIN Code is
blocked.
•
•
Battery will
not charge.
•
126 Troubleshooting
Possible cause
SIM card invalid.
You are not within the
network's service area.
Poor signal.
You have activated
Accept List or Reject
List in the Privacy
Manager menu.
You have activated the
Call Barring feature.
You have activated the
Call Barring feature.
You have activated the
Fixed Dial Number
feature.
You have entered an
incorrect PIN code three
consecutive times.
The battery or battery
charger is damaged.
The phone's temperature
is below 0 °C or higher
than 40°C.
Poor contact between the
battery and charger.
Solution
Contact your network
operator.
Check the service area with
your network operator.
Move to an open space, or if
you are inside a building,
move closer to a window.
Choose Phone Book >
Privacy Manager > Off in
order to cancel this function.
go to Settings > Call
Settings > Call Barring,
and then select Cancel All.
go to Settings > Call
Settings > Call Barring,
and then select Cancel All.
Choose Settings > Call
Settings > Fixed Dialing
Num. > Off to turn this
feature off.
Contact your network
operator. If the network
operator provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
Contact the dealer.
Adjust the battery charging
environment to avoid
extremes of temperature.
Check all connectors to
make sure all connections
have been properly made.