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TRoUblesHooTInG
sections
table of contents
Problem:
The Setup Assistant cannot connect my Router to the Internet�
solution:
If the Setup Assistant is not able to connect the Router to the Internet,
please check the following items:
1�
Use the troubleshooting suggestions within the Setup Assistant�
If the troubleshooting screen does not open automatically, click
on the "Troubleshoot" button in the lower, right-hand corner of the
Setup Assistant window�
2�
If your ISP requires a user name and password, make sure that you
have typed in your user name and password correctly� Some user
names require that the ISP's domain be at the end of the name�
Example: "myname@myisp�com"� The "@myisp�com" part of the
user name may need to be typed as well as your user name�
If you continue to have no Internet connection, reference the section
titled "Manually Configuring Network Settings" (page 86 of this User
Manual) for alternate setup method�
G Wireless Router
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Problem:
•
The Setup Assistant completed installation, but my web browser
doesn't work�
•
I am unable to connect to the Internet� The Router's "Internet" light
is off and the "Modem" light is blinking�
solution:
If you cannot connect to the Internet, the "Internet" light is off, and the
"Modem" light is blinking, the problem may be that your modem and
Router are not connected properly�
1�
Make sure the network cable between the modem and the Router
is connected� We strongly recommend using the cable that was
supplied with your cable or DSL modem for this purpose� The
cable should be connected at one end to the Router's "Modem"
port, and at the other end to the network port on your modem�
2�
Unplug the cable or DSL modem from its power source for three
minutes� After three minutes, plug the modem back into its
power source� This may force the modem to properly recognize
the Router�
3�
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power� This will cause the Router to reattempt
communication with the modem�
If the "Modem" light on the Router is not lit after completing these steps,
please contact Belkin Technical Support�
4�
Try shutting down and restarting your computer�
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