Troubleshooting; Reset To Factory Default Settings; Check The Current Firmware Version; Upgrade The Firmware - Axis P3719-PLE User Manual

AXIS P3719-PLE Network Camera

Troubleshooting

Troubleshooting

Reset to factory default settings

WARNING
Possibly hazardous optical radiation is emitted from this product. It can be harmful to the eyes. Do not stare at
the operating lamp.
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Press and hold the control button and the restart button at the same time.
2. Release the restart button but continue to hold down the control button for 15–30 seconds until the status LED indicator
flashes amber.
3. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.
4. Use the installation and management software tools to assign an IP address, set the password and access the video stream.
You can also reset parameters to factory default through the device's webpage. Go to Maintenance > Factory default and click
Default.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.
To check the current firmware:
1. Go to the device's webpage.
2. Click
3. Click About.

Upgrade the firmware

Important
Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade the
firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.
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