AT&T E5937 User Manual page 54

Appendix
Troubleshooting
Incomplete
messages
Difficulty hear-
ing messages
System does
not answer after
correct number
of rings
CL flashes in
message win-
dow
System does
not respond
to remote
commands
System does
not record
message
Announcement
message is not
clear
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after four minutes.
• If the caller pauses for more than seven seconds, the system stops
recording and disconnects the call.
• If the system's memory becomes full during a message, the system
stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and
disconnects the call.
^
• Press VOLUME
• Make sure that the answering system is on (see page 30).
• If toll saver is activated, the number of rings changes to two when
you have new messages waiting (see page 34).
• In some cases, the system may be affected by the ringing system
used by the local telephone company.
• If the memory is full or the system is off, the system will answer after
10 rings.
• You need to reset the answering system clock (see page 31).
• Make sure to enter your remote access code correctly (see page 38).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• There may be noise or interference on the phone line you are using.
Press dial pad keys firmly.
• Make sure answering system is on (see page 30).
• Make sure announcement only is off.
• When you record your announcement, make sure you speak in a
normal tone of voice, about nine inches from the base.
• Make sure there is no background noise (TV, music, etc.) while you
are recording.
to increase speaker volume.
50