AT&T E5937 User Manual page 50

Appendix
Troubleshooting
My cordless
handset isn't
performing nor-
mally
CONNECTING...
displays on my
cordless handset
The batteries
will not hold a
charge
• Make sure the power cord is securely plugged into the base. Plug the
unit into a different, working electrical outlet not controlled by a wall
switch.
• Move the cordless handset closer to the base. You might have moved
out of range.
• Reset the base. Unplug the unit's electrical power. Wait for 15 sec-
onds then plug it back in. Allow up to one minute for the cordless
handset and base to reset.
• Other electronic products can cause interference to your cordless
phone. Try installing your phone as far away from these types of
electronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless phones.
• Ensure that the base is powered up.
• Place the cordless handset in the base for one minute to allow the
cordless handset and base to resynchronize channels.
• Move the cordless handset closer to the base. You might have moved
out of range.
• If the cordless handset is in its base and the charging light does not
come on, refer to The charge light is off in this troubleshooting guide.
• Reset the base. Unplug the unit's electrical power. Wait for 15 sec-
onds then plug it back in. Allow up to one minute for the cordless
handset and base to reset.
• Other electronic products can cause interference with your cordless
phone. Try installing your phone as far away from these types of
electronic devices as possible: wireless routers, radios, radio towers,
page towers, cell phones, intercoms, room monitors, televisions, per-
sonal computers, kitchen appliances and cordless phones.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to its base
when not in use.
• You may need to purchase a new battery, please refer to the battery
section of this user's manual.
• Your phone might be malfunctioning. Please refer to the Limited war-
ranty section of this user's manual for further instruction.
• If the cordless handset is in its base and the charging light does not
come on, refer to The charge light is off in this troubleshooting
guide.
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