Canon BJC-8500 User Manual
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Canon BJC-8500 User Manual

Canon BJC-8500 User Manual

Color bubble jet printer
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BJC-8500
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Summary of Contents for Canon BJC-8500

  • Page 1 BJC-8500 USER MANUAL Canon...
  • Page 2 User's Manual QA7-0349-V01...
  • Page 3 Help Desk at 1-800-263-1121 CANON (UK) LTD. Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom For technical support, please contact the Canon Help Desk: P.O. Box 431, Wallington, Surrey, SM6 0XU, United Kingdom TEL: (08705) 143723 (Calls may be recorded) FAX: (08705) 143340...
  • Page 4 COLOUR BUBBLE JET PRINTER BJC-8500 USER’S MANUAL...
  • Page 5 Copyright © 1999 Canon Inc. All rights reserved. Printed in Japan. Trademark Notices Canon and BJ are registered trademarks, and Bubble Jet is a trademark of Canon Inc. Centronics is a registered trademark of Centronics Data Computer Corpora- tion.

  • Page 6: Fcc Regulations

    If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. Tel No. (516) 328-5600 Canadian Radio Interference Regulations...
  • Page 7 International NERGY ® Program As an NERGY ® * Partner, Canon Inc. has determined that this prod- uct meets the NERGY guidelines for energy efficiency. ® *The International NERGY ® Office Equipment Program is a global program that promotes energy saving through the use of computer and other office equipment.

  • Page 8: Table Of Contents

    Colour set and media selection ...53 Ink Optimizer and the selected media...54 Quick reference media loading table...55 Paper sizes that can be used with this printer...56 Printing area...57 Printing area for envelopes...58 Printing on Plain Paper and Bubble Jet Paper...59 Printing on envelopes ...60...
  • Page 9 Troubleshooting problems and solutions ...115 Printing will not start...115 Problem: Printer does not print ...115 Problem: Printer lamps on, but printer does not print..115 Colour scheme not what you expect ...116 Printer beeps and error lamp lights...117 Paper jams and double-feeding...118 Problem: Double feeding ...118...
  • Page 10 Problem: Parts of image or text too light ...130 Problem: Printing only black..132 Problem: Printed colours broken or uneven..132 Problem: Some colours are missing..132 Problem: Printed colour does not match screen colour..133 Problem: Poor colour texture..133 Problem: Edge of the printed page stained with ink.

  • Page 11: Welcome

    Welcome! The BJC-8500 produces excellent print quality at high speed. Here is a sum- mary of your new printer’s exciting features. Improved printing technology Improved printing has been made possible with P-POP Optimised Printing) which produces sharp, water-fast text and graphics printing in both colour and black, made possible with a special liquid called Ink Optimizer, a new additive to regular black and colour inks.
  • Page 12 Windows or Macintosh Printer drivers are provided on one CD-ROM for Windows 3.1, Windows 95, and Windows 98 as well as for the Macintosh. The printer is also equipped with a standard IEEE parallel printer port for Windows users and an RS422 Standard serial printer port for Macintosh users.

  • Page 13: Important Terms And Visual Cues

    User’s Manual For all users of this printer. Contains all the information you need for daily operations like loading paper, selecting and using other print media, changing and switching BJ Cartridges, troubleshooting, and other impor- tant procedures.

  • Page 14: Bj Cartridges And Ink Tanks

    The BJ Cartridges and ink tanks described below were designed for use on the BJC-8500. Never attempt to use any other type of BJ Cartridge or ink tank with this printer.
  • Page 15 Cartridge BC-80 is not in use, it is stored in the BJ Cartridge Container SB-80. BJ Cartridge Container SB-80 Stores an extra BJ Cartridge when it is not being used. One container is provided with this printer. Additional containers (if required) can be pur- chased from your supplier. Ink Tank BCI-8PM Photo...

  • Page 16: General Precautions

    If you use a cardiac pacemaker and experience any abnormal sensa- tions around the printer, turn the printer off and disconnnect it from the power source. Seek the professional advice of a physician before you con- tinue to operate this printer In an emergency ...

  • Page 17: Using A Power Source

    To avoid a fire hazard, never set up and use the printer on a thick carpet. Set up the printer on a clean, flat surface where its ventilation ports will remain unobstructed. Using a power source Never handle the printer power cord or plug when your hands are wet.

  • Page 18: Using The Printer Power Cord

    Never bundle the power cord or wrap it around an object like a table or chair leg. To avoid damage to the plug of the printer power cord, never pull on the cord to remove the plug from the power source. To disconnect the printer cord, grip the plug firmly then pull it out.

  • Page 19: Daily Precautions

    To avoid personal injury or damage to the printer, always use two people to lift the printer. With one person on the left side and one on the right side, insert one hand into the lift slot on the side of the printer, lift togeth- er, then slide your free hand under the printer as you raise the printer together.

  • Page 20: Selecting A Location For The Printer

    To avoid personal injury or damage to the printer, always use two people to lift the printer. With one person on the left side and one on the right side, insert one hand into the lift slot on the side of the printer, lift together, then slide your free hand under the printer as you raise the printer together.

  • Page 21: Getting Acquainted With Your Printer

    Getting acquainted with your printer After you unpack the printer, take a few minutes to inspect the printer and become familiar with its main parts. Paper rest Sheet feeder Paper guide Operation panel Top cover Lift slot Paper cassette Front view...
  • Page 22 Portrait or Landscape feeding. Top cover Covers the interior of the printer. Open the top cover only when you have to install BJ Cartridges and ink tanks or to clean inside the printer. The top cover is equipped with a slam-proof hinge that lets the top cover float down slowly and quietly after you release it.
  • Page 23 ( Lift slot Lift slots are provided on both sides of the printer for two people to grip the sides of the printer when lifting or positioning the printer. Canon BJC-8500 User’s Manual...

  • Page 24: Rear View

    Rear view Power connector Manual feed slot Serial interface connector Provides an RS422 serial interface connection for a serial printer cable connected to Macintosh computer. Parallel interface connector Provides a parallel interface connection for a parallel printer cable con- nected to an IBM compatible PC.

  • Page 25: Inside The Printer

    Cartridge holder Holds the black and colour BJ Cartridge (or Color BJ Cartridge BC-82 Photo) and ink tanks. When the printer is not in use, the cartridge holder remains on the right side where the BJ Cartridges are automatically capped to keep them from drying out.

  • Page 26: Operation Panel Summary

    Switches the printer on and off. When you press the POWER button to switch the printer on, the printer beeps once and the POWER lamp flash- es green until the printer warms up and the print heads are cleaned. The flappers on the paper output receiver will move several times then reset themselves.
  • Page 27 Troubleshooting section of this manual. ( Form Feed. If there is data in the printer waiting to be printed, press once to print the last sheet. When there is no data in the printer, press once to feed a clean sheet through the printer.

  • Page 28: Setting Up And Using The Printer

    Setting up and using the printer Follow the instructions in this section to set up the printer. In this section, we will describe the following procedures: Connecting the printer to a power source Connecting the printer and computer Turning the printer power on/off...
  • Page 29 Switch off the printer and the computer. Connect the serial printer cable to back of the printer. Match the correct end of the printer cable to the connector on the back of the printer, and insert the cable into the connector.

  • Page 30: Connecting The Printer To A Power Source

    The area around the power outlet connection should be kept free of obsta- cles at all times so you can unplug the printer power cord quickly in case of an emergency. When you remove the power cord plug from the power outlet, always grasp the head of the plug firmly.

  • Page 31: Switching The Printer Power On/Off

    Make sure the printer is connected to the AC power outlet. ( Press the POWER button on the printer. If no BJ Cartridges are installed, the POWER lamp flashes, the ERROR lamp lights, and the printer beeps four times. You must install the BJ Cartridges and ink tanks. ( -or-...

  • Page 32: Installing The Bj Cartridges

    Installing the BJ Cartridges This section describes how to install the BJ Cartridges in the printer. The BJ Cartridges must be installed in the printer before you install the ink tanks. Two BJ Cartridges must always be installed in the cartridge holder.
  • Page 33 Press the POWER button to turn the printer on. Open the top cover of the printer. After you raise the top cover, the cartridge holder automatically moves to the left. Print heads Contacts Cartridge holder Canon BJC-8500 User’s Manual...
  • Page 34 Make sure each cartridge lock lever is in the upright position. Prepare the BJ Cartridges for installation in the printer. Remove the colour BJ Cartridge from its package. Always hold a BJ Cartridge by its sides as shown in the illustration.
  • Page 35 Never touch the print heads. The BJ Cartridge will not print cor- rectly if the print heads are damaged or contaminated by dust or dirt. Never touch the contacts. An accidental discharge of static electricity may affect the performance of the BJ Cartridge. Print heads Contacts Canon BJC-8500 User’s Manual...
  • Page 36 To clear such an error, re-install the BJ Cartridge correctly and press the POWER button to switch the print- er off then press it again to switch the printer on. Install the black BJ Cartridge on the left side of the cartridge holder.
  • Page 37 If the BJ Cartridge is not locked in place when printing begins, this could cause an error. To clear such an error, re-install the BJ Cartridge correctly and press the POWER button to turn the printer off then press it again to turn the printer on.

  • Page 38: Installing The Ink Tanks

    While pressing on the orange protective cap of the arrow. After you remove the protective cap, discard it immediately. Setting up and using the printer Ink Tank BCI-8BK Ink Tank BCI-8M Ink Tank BCI-8C and pull it away to tear open...
  • Page 39 Install the Ink Tank BCI-8C (Cyan) in the centre slot of the colour BJ Cartridge. Press down on top of the ink tank as shown in the illustra- tion until it locks in place. Do not touch ink port! Canon BJC-8500 User’s Manual...
  • Page 40 (see Step 2 above). Insert the Ink Tank BCI-8BK into the right slot of the black BJ Cartridge. Press down on top of the ink tank as shown in the illustra- tion until it locks in place. Setting up and using the printer...
  • Page 41 Press down each ink tank and make sure each ink tank is securely locked in place. Black BJ Cartridge BC-80 Color BJ Cartridge BC-81 Arrangement of Standard Black and Colour BJ Cartridges Ink Tank BCI-8Y Ink Tank BCI-8C Ink Tank BCI-8M Canon BJC-8500 User’s Manual...

  • Page 42: Installing And Loading The Paper Cassette

    After you close the top cover, you will hear the cartridge holder return to the home position. It will take a few moments for this movement to complete and for the printer to clean the print heads. Do not open the top cover again until this operation is complet-...
  • Page 43 To make the paper cassette shorter, press in and hold the release button and press in on both ends of the paper cassette until it locks. Load Print Side Limit (sheets) Either side down. Either side down. Whiter side down. Canon BJC-8500 User’s Manual...
  • Page 44 Horizontal paper guide Fan a stack of paper to remove static cling. Tap the front edge of the stack against a flat surface to make sure the edges and corners of the stack are square. Setting up and using the printer...
  • Page 45 If the stack does not move smoothly, loosen the hori- zontal paper guide on the side. Check the tabs again to make sure that the corners of the stack are still below the tabs. Horizontal paper guide Canon BJC-8500 User’s Manual Vertical paper guide...
  • Page 46 Place the paper output tray on top of the paper cassette. Insert the paper cassette into the front slot of the printer. Press the paper cassette completely into the printer until it stops and locks in place. If the paper cassette is not installed completely inside the printer, the printer will not be able to feed the paper.

  • Page 47: Installing The Paper Output Receiver

    The paper output receiver is installed above the paper cassette on the front of the printer. The paper output receiver receives each printed sheet as it is ejected from the printer and holds it for a few seconds before the movable flaps gently let it down on top of the stack.
  • Page 48 Push the paper output receiver into the printer until it locks in place. Make sure the paper output receiver is inserted completely inside the printer. Adjust the receiver paper guide. Move the paper guide mark Before you start a print job, always set the paper output receiver paper guide to the correct mark for the size of the paper you are using.

  • Page 49: Loading Paper In The Sheet Feeder

    Print Side Up Either side Either side No-flap side Cloth side Glossy Side Whiter side Either side Either side Rough side Glossy side Glossy side Limit Canon BJC-8500 User’s Manual Page...
  • Page 50 Check the leading edge of the stack inside the printer and make sure that it is below the three tabs at the mouth of the feed slot. If you see any sheets curling into the feed slot over these tabs, remove the stack and insert it again.
  • Page 51 Before you start a long print job, make sure the paper size and orienta- tion of the paper in the sheet feeder matches the size and orientation of the paper loaded in the paper cassette. Then use the printer driver to set the paper source for automatic selection.

  • Page 52: Installing The Printer Driver

    Insert the self-starting CD-ROM in your CD-ROM drive. Follow the instructions on the screen to complete installation of the printer driver. Make sure you select BJC-8500 and LPT1: at the Select Printer dialog. If the first screen does not appear, double-click the My Computer icon on your Windows desktop then double-click the CD-ROM icon.
  • Page 53 After installation is completed, click the Restart button. The disk is automatically ejected and the Macintosh restarts. For details about choosing and using the printer drivers, see the Canon BJC-8500 Windows Print Guide or the BJC-8500 Macintosh Print Guide. Canon BJC-8500 User’s Manual...

  • Page 54: Aligning The Print Heads

    If you are using Windows 3.1, in the Program Manager double-click in this order: the Main group, Control Panel, and Printers icon. Choose BJC-8500 from the list of installed printers and click the Setup button. The Main dialog appears. Click the Control button.
  • Page 55 If the pattern has printed, click the Yes button to close the Print Head Alignment message. If the pattern has not printed, click No. Check the printer and start the procedure again. Check the three patterns on the test print (A), (B), and (C). For each pattern, note the number where the lines perfectly overlap and appear as one line.
  • Page 56 Click the OK button to close the Print Head Alignment dialog. Click the OK button in the message box to complete print head align- ment. Print a Nozzle Check Pattern to make sure the print heads are aligned correctly. ( Setting up and using the printer...

  • Page 57: Printing On Paper And Other Media

    The Glossy Photo Cards selection is not available in the current ver- sion of the Macintosh printer driver for the BJC-8500. Printing on this media with the Macintosh printer driver will not be available until the Macintosh printer driver is revised for this purpose.

  • Page 58: Colour Set And Media Selection

    Standard Colour Set: Black BJ Cartridge BC-80 Photo Colour Set: Here is the key used in the table below: : Recommended : Possible : Not possible (cannot be selected with printer driver) Plain Paper Bubble Jet Paper LC-301 Banner Paper High Resolution Paper HR-101...

  • Page 59: Ink Optimizer And The Selected Media

    Ink Optimiser. The Ink Optimizer is enabled and operates only when Plain Paper or an envelope size is selected for the Media Type with the printer driver. Plain Paper must be selected for standard photocopier paper, bond paper,...

  • Page 60: Quick Reference Media Loading Table

    Note the fol- lowing important points about the table below: Media Type. Lists the variety of media that can be used with this printer. Source. The media type determines the feed source. Some media can be fed from either the cassettes or the sheet feeder, and others can be fed only from the sheet feeder or with manual feed.

  • Page 61: Paper Sizes That Can Be Used With This Printer

    Paper sizes that can be used with this printer The printer can feed Plain Paper of weight: 64 to 90 gsm (17 to 28 lb.) The printer can feed and print on media of the following sizes. wxl (mm) Media Size...

  • Page 62: Printing Area

    Printing area When you create text or illustrations, be sure the margins around the edge of the paper are at least as large as those described below. To ensure the best print quality, use the printing areas recommended below for each type of media. If your text or graphics are outside the printing area and too close to the edge of the paper, this may result in poor print quality such as staining near the edges.

  • Page 63: Printing Area For Envelopes

    23.0 mm (0.91 in.) 29.0 mm (1.14 in.) Max. 5940 mm (20 Sheets) Recommended Printing Area (minimum) Plus 1 sheet 3.4 mm (0.13 in.) 3.4 mm (0.13 in.) 23.0 mm (0.91 in.) 297.0 mm (11.69 in.) Canon BJC-8500 User’s Manual...

  • Page 64: Printing On Plain Paper And Bubble Jet Paper

    Make sure the paper output receiver paper guide is set to the correct mark for the paper size you are using. Check the printer driver settings for this media (Print Mode, Paper Size, etc.). If you are using Windows, refer to the Windows Print Guide for details.

  • Page 65: Printing On Envelopes

    Press down around the edges of the stack to expel air from inside the envelopes. Bend the stack so it is slightly curled as shown below. Canon BJC-8500 User’s Manual...
  • Page 66 Fan the envelopes to remove static cling. Press down on the flaps in the centre of the stack. Make sure the curl is removed from the envelope flaps. To load envelopes in the sheet feeder Lower the paper rest. Printing on paper and other media...
  • Page 67 Do not load more than 15 envelopes at a time. Make sure the top of the stack is not above the load limit mark on the sheet feeder. Do not exceed the line! Canon BJC-8500 User’s Manual...
  • Page 68 Macintosh Print Guide for details. If you are printing addresses on the envelopes with large or thick let- ters, remove each envelope as it is ejected from the printer. To avoide smearing the ink, do not allow them to stack on the paper out- put tray.

  • Page 69: Printing On High Resolution Paper

    Make sure the paper output receiver paper guide is set to the correct mark for the paper size you are using. Check the printer driver settings for this media (Print Mode, Paper Size, etc.). If you are using Windows, refer to the Windows Print Guide for details.

  • Page 70: Printing On Glossy Photo Paper

    You can load up to 20 sheets of Glossy Photo Paper GP-301 in the sheet feeder. With this printer you do not need to use the loading support sheet pro- vided with the package of Glossy Photo Paper GP-301. Printing on paper and other media...
  • Page 71 (glossy sides) facing up, align the sheets with the right side of the sheet feeder and insert them straight into the paper feed slot until they stop. Always load them vertically. Paper rest Paper guide Envelope guide Canon BJC-8500 User’s Manual Click!
  • Page 72 Check the printer driver settings for this media (Print Mode, Paper Size, Media Type, etc.). If you are using Windows, refer to the Windows Print Guide for details.

  • Page 73: Printing On Glossy Photo Cards

    Printing on Glossy Photo Cards Glossy Photo Cards FM-101 can be loaded in the sheet feeder for automatic feed to the printer. This media cannot be fed manually or loaded in the paper cassette. You can stack up to 20 sheets of Glossy Photo Cards FM-101 in the sheet feeder for automatic feeding.
  • Page 74 To load Glossy Photo Card FM-101 in the sheet feeder Lower the paper rest. Raise and lock the envelope guide on the right side. On the left side, do not raise the envelope guide. Make sure that it is down. Hold the stack with the glossy side up and the wider side pointing down.
  • Page 75 Size, Media type, etc.). Refer to the Windows Print Guide for details. The Glossy Photo Cards selection is not available in the current ver- sion of the Macintosh printer driver for the BJC-8500. Printing on this media with the Macintosh printer driver will not be available until the Macintosh printer driver is revised for this purpose.

  • Page 76: Printing On Transparencies

    119.6 mm Perforations 9 mm 101.6 mm Size after removing perforations : 101.6 mm (4 in.) x 152.4 mm (6 in.) Printing on Transparencies Use Transparency CF-102 to create presentations for overhead projectors (OHP). Transparency CF-102 can be loaded manually or in the sheet feeder. Do not attempt to feed Transparencies from the paper cassette.
  • Page 77 Start printing with your software application. Remove each printed sheet from the paper output tray as it is ejected from the printer. Do not allow printed Transparencies to stack up on the paper output tray. Before you handle the printed sheets, allow the ink to dry thoroughly.

  • Page 78: Printing On High Gloss Photo Film

    Pull out the paper output tray. Check the printer driver settings for this media (Print Mode, Paper Size, etc.). If you are using Windows, refer to the Windows Print Guide for details. If you are using a Macintosh computer, refer to the Macintosh Print Guide for details.

  • Page 79: Printing On Banner Paper

    Printing on Banner Paper Follow this procedure to print on Banner Paper. Banner Paper is identical in composition to Canon Bubble Jet Paper LC-301, another media that achieves excellent results with this printer. In order to set up a print job on Banner Paper, you must decide on the num- ber of sheets you need.
  • Page 80 Banner Paper after the extra sheet. You can print on a strip up to 20 sheets long (20+1). Make space at the back of the printer for the stack of paper to be fed into the sheet feeder.
  • Page 81 Make sure the area around the front of the printer is free of obstacles that could stop the printed sheets from coming straight out of the printer. Align the first sheet of paper with the right edge of the sheet feeder and slide it into the printer until it stops.

  • Page 82: Printing On T-Shirt Transfers

    Allow the printed sheets of Banner Paper to come straight out of the printer. Make sure the area around the front of the printer is free of obstacles that could stop the printed sheets from coming straight out of the printer.

  • Page 83: Printing On Fabric Sheet

    Move the paper output receiver guide to the B4 mark on the paper out- put receiver. Start your software application. Open the BJC-8500 printer dirver and select the appropriate settings for Paper Size, Media Type, Quality, and Paper Feed. For details refer to the Windows Print Guide or the Macintosh Print Guide.
  • Page 84 Rough cloth side up Hold the sheet in place for about 2 or 3 seconds. Wait for the printer to grab the sheet, then release it. If the printer does not grab the sheet and feed correctly, push the sheet into the manual feed slot and wait until the printer grads it.
  • Page 85 For washing and ironing instructions, refer to the instructions you received with the Fabric Sheet package. However, you do not need to perform the colour fixing procedure. Canon BJC-8500 User’s Manual...

  • Page 86: Using Manual Feed

    When you are prompted to insert the sheet, align the sheet with the left edge of the manual feed slot and insert it into the printer until it stops. Hold the sheet in place for about 2 or 3 seconds. Wait for the printer to grab the sheet, then release it.
  • Page 87 If a paper jam occurs during manual feeding, open the top cover of the printer. Press and hold down the paper release lever, then pull the sheet forward or backward to remove it from the manual feed slot. Paper release lever...

  • Page 88: Installing Color Bj Cartridge Bc-82 Photo

    Installing Color BJ Cartridge BC-82 Photo To attain superior quality in printing photographic images, use the Canon Color BJ Cartridge BC-82 Photo with one of the following media. Glossy Photo Paper GP-301 Designed to produce produce superior results in printing photographic images.
  • Page 89 Press the REPLACE button. The cartridge holder moves to the left side of the printer. Raise the cartridge lock lever on the left side of the cartridge holder. Lift the entire BJ Cartridge (print head and ink tanks together) out of the cartridge holder. Canon BJC-8500 User’s Manual...
  • Page 90 Store the Black BJ Cartridge BC-80 in the left slot of the BJ Cartridge Container SB-80. Make sure the print heads are pointing down into the recess provid- ed for them at the back of the container. Make sure the BJ Cartridge is snug and seated correctly in the contain- er.
  • Page 91 If the BJ cartridge is not locked in place when printing begins, this could cause an error. To clear such an error, re-install the BJ Cartridge correctly and press the POWER button to turn the printer off, then press it again to turn the printer on.
  • Page 92 To install the photo ink tanks The ink tanks must be installed in the BJ Cartridges in the order described below. As you insert each ink tank, match its colour with the colour key above the cartridge holder. Collect the three BCI-8P ink tanks. Ink Tank BCI-8PC Photo Pick up the Ink Tank BCI-8PM (Magenta) and remove the shrink-wrap and orange protective cap.
  • Page 93 Pick up the Ink Tank BCJ-8PC Photo (Cyan) and remove the shrink- wrap and orange protective cap. Then insert it into the left slot of the BJ Cartridge. Press down the ink tank until you hear it lock in place. Canon BJC-8500 User’s Manual...
  • Page 94 Ink Tank BCI-8PBK Photo Ink Tank BCI-8PM Photo Close the top cover. The cartridge holder moves to the home position. The printer is now ready for operation. Printing on paper and other media Color BJ Cartridge BC-82 Photo Color BJ Cartridge BC-81...

  • Page 95: Changing Bj Cartridges

    Press the POWER button to switch on the printer. Open the top cover. Press the REPLACE button. The cartridge holder moves to the left side of the printer. Raise the cartridge lock lever on the left side of the cartridge holder. Canon BJC-8500 User’s Manual...
  • Page 96 BJ Cartridge to make sure that it is locked in place. Lower the cartridge lock lever to lock the BJ Cartridge in place. Close the top cover. The printer is now ready for operation. Printing on paper and other media...

  • Page 97: Printer Maintenance

    Replacing an ink tank Follow these general guidelines for replacing ink tanks: When the ink supply in an ink tank becomes low, the printer will beep, a message will appear on the screen, and the ERROR lamp will light. If you want to continue the print job with the nearly depleted ink tank, press the RESUME button.
  • Page 98 Open the top cover. Press the REPLACE button near the centre of the printer. The cartridge holder moves to the left side of the printer. Remove the empty ink tank from the BJ Cartridge. Push in on the plas- tic lock on the ink tank to release it then lift it up out of the BJ Cartridge.
  • Page 99 While pressing on the orange protective cap of the arrow. After you remove the protective cap, discard it immedi- ately. and pull it away to tear open Do not remove this label! , turn it in the direction Canon BJC-8500 User’s Manual...
  • Page 100 After you close the top cover, the printer should automatically start cleaning the printer heads. If you do not hear the printer cleaning the print heads after you close the top cover, use the operation panel to start print head cleaning.

  • Page 101: Maintaining Print Quality

    Nozzle Check Pattern print begins. Check the results of the Nozzle Check Pattern. ( You can also start printing the Nozzle Check Pattern with the printer driver. For details, refer to the Windows Print Guide or Macintosh Print Guide . Before you start a Nozzle Check Pattern, make sure the paper cassette is loaded with A4 or Letter size paper.

  • Page 102: How To Use The Nozzle Check Pattern

    Check the areas of the Nozzle Check Pattern described in the sample below. Nozzle Check Pattern for Standard Colour Set (Standard Black and colour BJ Cartridges) BJC-8500 Ver. Nozzle Check Pattern for Photo Colour Set (Photo and colour BJ Cartridges) BJC-8500 Ver.

  • Page 103: Cleaning The Print Heads

    Cleaning the print heads This section shows you how to start print head cleaning with the RESUME button on the printer operation panel. For details about starting print head cleaning with the printer driver, see the Windows Print Guide or the Macintosh Print Guide.

  • Page 104: Replacing A Bj Cartridge

    If the black patterns are not normal, the black BJ Cartridge on the left must be replaced. Open the top cover. Press the REPLACE button. The cartridge holder moves to the left side of the printer. Printer maintenance 97) If the Nozzle Check Pattern is...
  • Page 105 Lift the entire BJ Cartridge (print head and ink tanks together) out of the cartridge holder and set it aside. Unwrap the new BJ Cartridge and remove the orange protective cap. Canon BJC-8500 User’s Manual...
  • Page 106 Install the BJ Cartridge in the cartridge holder. Lower the cartridge lock lever to lock the BJ Cartridge in place. Printer maintenance...
  • Page 107 Ink Tank BCI-8PM Photo Black BJ Cartridge BC-80 Color BJ Cartridge BC-81 Color BJ Cartridge BC-82 Photo Ink Tank BCI-8Y Ink Tank BCI-8C Ink Tank BCI-8M Color BJ Cartridge BC-81 Ink Tank BCI-8Y Ink Tank BCI-8C Ink Tank BCI-8M Canon BJC-8500 User’s Manual...
  • Page 108 Press down on each ink tank until you hear it click and lock in place. Close the top cover. After you close the top cover, the printer should automatically start cleaning the print heads. After you replace the ink tanks, you must align the print heads. (...

  • Page 109: Cleaning The Printer

    Inspect the interior of the printer for paper dust and ink stains, espe- cially around the platen. Use a soft, dry cloth to gently wipe clean the interior of the printer. Then close the top cover. Canon BJC-8500 User’s Manual...
  • Page 110 Remove the paper output receiver and wipe it clean with a soft, dry cloth. Use a soft, dry cloth to wipe and clean the paper output receiver inser- tion slot. Then re-install the paper output receiver. Wipe and clean the exterior surfaces of the printer. Printer maintenance...

  • Page 111: Using The Bj Cartridge Container

    The Black BJ Cartridge BC-80 is inserted in the left slot. The Color BJ Cartridge BC-82 Photo is inserted in the right slot. Close the container lid and press down gently until you hear it lock. Canon BJC-8500 User’s Manual...

  • Page 112: Moving The Printer

    Close the top cover. The cartridge holder moves back to the home posi- tion after you close the top cover. You have just removed the ink tanks so this will cause the printer to sound a warning. Ignore this warning.
  • Page 113 If you have installed the optional cassette, make sure you remove both cassettes before you move the printer. Pack the printer in the original packing material that you saved when you unpacked the printer. Insert the packing into the sheet feeder.

  • Page 114: Some Advice About Colour Printing

    Some advice about colour printing The BJC-8500 printer is a powerful colour printer. If this is your first colour printer, read this section for some tips on using colour effectively. With colour you can strengthen the visual impact of your reports, memos and presentations.

  • Page 115: Your Computer Monitor And Colour

    We have optimized the operation of your printer to achieve the best match of printed output with popular monitors. Yet you may still find certain colours difficult to match exactly.

  • Page 116: Printing Speed And Colour

    Printing speed and colour Printing in colour affects the speed with which the printer creates an image. Many factors affect printing speed: Choice of colour and the number of colours on a page Computer processing speed Amount of computer memory available...

  • Page 117: Cost And Colour

    Use lighter colours created with more white space. For example, use pink instead of dark red. The printer does not produce white ink; it creates lighter colours by alternating colour dots and white dots so the lighter colours consume less ink.

  • Page 118: Troubleshooting

    Before you begin, always check the printer cable connection at the back of the printer and the computer. A loose printer cable at the printer or host computer can cause intermittent problems. To test the printer performance Print the Nozzle Check Pattern manually.
  • Page 119 BJC-8500 printer driver before you start the print job. If the BJC-8500 driver is not available as a selection, this means the printer driver has not been installed or has been removed, and you must re-install the printer driver.

  • Page 120: Troubleshooting Problems And Solutions

    Printing will not start Problem : Printer does not print If the printer is switched on by pressing the POWER button but none of the lamps are on, make sure the power cord is connected securely at the back of the printer.

  • Page 121: Colour Scheme Not What You Expect

    If you are using Windows, click the Start button, point to Settings then click Printers. Right-click the BJC-8500 printer icon and select Properties in the pop-up menu. Click the Details tab and make sure that LPT1 : is selected for the printer port setting.

  • Page 122: Printer Beeps And Error Lamp Lights

    Then clean the print heads. ( Printer beeps and error lamp lights If you are sharing the printer on a network, the printer may not display a message when an error occurs. The printer will only beep. Count the num- ber of beeps and take action to solve the problem described in the list below.

  • Page 123: Paper Jams And Double-Feeding

    8 times or more when the printer becomes overheated. Cancel the print job, switch the printer off, and wait 15 minutes or more for the print head to cool. Switch on the power again and resume operation. If this error occurs again, call for service.
  • Page 124 If you see any paper in the paper cassette slot, remove it. Press and hold down the cassette access cover on the back of the print- er. If you see any paper in the printer, remove it with your other hand as you continue to hold open the cover.

  • Page 125: Problem: Envelopes Will Not Feed

    Make sure both corners of the front of the stack are below the tabs. Insert the paper cassette and paper output receiver in the printer. Confirm that the paper cassette is inserted all the way into the printer. Push in the cassette to make sure that it is securely inserted in the printer.

  • Page 126: Problem: Paper Does Not Eject After Printing

    Check the envelopes. If the envelopes are curled, remove the curling. 60) If the curl cannot be removed completely, load the stack with the curl bending up as shown in the illustration. Make sure none of the flap of each envelope is not overlapping the envelope below. Insert the stack of envelopes into the sheet feeder with the top edge of the stack and flaps facing down.

  • Page 127: Problem: Paper Jam With Sheet Feeder And Paper Cassette

    Top cover After a paper jam occurs, always check all the locations described in the steps below. You do not have to switch the printer off to remove a paper jam. Open the top cover. If you can see the jammed sheet under the top cover at Location in the sheet feeder at Location lever to release the sheet and pull it out of the printer.
  • Page 128 The spring on the cover is very strong. Hold down the access cover firmly to prevent it from snapping shut quickly and pinching your hand. If you see any paper in the printer, remove it with your other hand as you continue to hold open the cover. Troubleshooting...
  • Page 129 If this movement is not smooth, move the horizontal paper guide away from the side of the stack. The guide should be snug (not too tight) against the side of the stack. 122) inside the paper cas- Canon BJC-8500 User’s Manual...

  • Page 130: Problem: Media Jams During Manual Feed

    it.

  • Page 131: Problem: A3, B4 Large-Size Paper Skews Or Jams In Sheet Feeder

    Poor print quality Problem : Excessive curl in printed sheets. If the printed sheets are excessively curled as they come out of the printer, remove each sheet from the paper output tray as it is ejected from the print- A large amount of ink can cause media to curl. If the print job requires using a large amount of ink, use High Resolution Paper HR-101.

  • Page 132: Problem: Printing Blurred

    Ink Optimizer. If the Ink Optimizer Tank BCI-8WF is out of the Ink Optimizer, replace the tank. If the Nozzle Check Pattern is normal, open the printer driver and check the print mode setting and media selection. The ink optimizer will operate only with Plain Paper or Envelopes.

  • Page 133: Problem: Printed Colours Appear Streaked Or Uneven, Too Much Ink

    If the printed sheets appear wet due to a large amount of ink, remove each sheet from the paper output tray as it is ejected from the printer. Check the software application and driver settings and make sure the media size selected for printing matches the size of the media loaded in the printer.
  • Page 134 When you are prompted to confirm sending the setting to the print- er, click the OK button. Execute the print job. The printer will now pause longer between printing sheets to allow time for ink to dry before printing the next sheet.

  • Page 135: Problem: Parts Of Image Or Text Too Light

    The feed roller is located inside the sheet feeder. If you stand behind the printer and look into the paper feed slot of the sheet feeder you will see the grey rubber bands on either end of the feed roller.
  • Page 136 Switch on the printer. Allow the areas you cleaned on the feed roller to dry completely before you start the next print job. After you depress the centre of the sheet feeder, the feed roller will rotate easily around its axis.

  • Page 137: Problem: Printing Only Black

    If the printed colours are broken or uneven, you will see colours broken in the same line, or if you see different colours on previous lines. If the print job contains high density graphics, open the printer driver and select Fine mode.

  • Page 138: Problem: Printed Colour Does Not Match Screen Colour

    Problem : Edge of the printed page stained with ink. If the Page Size and Orientation settings in the software application and the printer driver do not match, this can cause ink sprayed directly on the plat- en to stain pages that follow.

  • Page 139: Problem: Ink On The Printed Surface Of The Page Is Smeared

    Problem : Printout is not what you expected. If you see bizarre, random characters on the printed sheets, the interface cable may be loose or the printer is not receiving the correct data from the computer. Shut down the print job. Turn off the printer and turn off the comput- er.

  • Page 140: Problem: Printing Is Overrunning The Edge Of The Page

    If you are using Windows, check the printer setup and make sure LPT1 has been selected as the printer port. Check the interface connections at the back of the printer and at the computer and make sure they are secure.

  • Page 141: Printing Too Slow Or Halts

    A device time-out error occurs when your computer sends data to the print- er but the printer does not respond. Make sure the printer is on and that the POWER lamp is on. Make sure the interface cable is connected securely on the back of the printer and on the host computer.

  • Page 142: Problem: Printing Job Halts Before Completion

    WPS driver is not installed on the same port as the BJC-8500. If the WPS driver is installed on the same port as the BJC- 8500 driver, disable the WPS driver temporarily by assigning it the FILE port, or delete the WPS driver.

  • Page 143: Where To Find More Help

    TEL: 02-3450-0700 FAX: 02-558-4365 Customer Information Center: TEL: 02-562-9133 FAX: 02-3450-0788 Clover Service: TEL: 080-987-8585 Malaysia Canon Marketing (Malaysia) Sdn. Bhd. 13A, Jalan 219, 46100 Petaling Jaya Selangor Darul Ehsan Malaysia TEL: 603-7577210 FAX: 603-7570948 Web page: http://www.canon.com.my New Zealand Canon New Zealand Ltd.
  • Page 144 Web page: http://www.canon-asia.com United Kingdom Canon (UK) Ltd. Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom For technical support, please contact Canon Helpdesk: P.O. Box 431, Wallington, Surrey SM6 0XU, United Kingdom TEL: (08705) 143723 (Calls may be recorded) FAX: (08705) 143340...

  • Page 145: Appendices

    Prepare a flat, open location where two people can lift and move the printer. If the printer paper support is up, push it down. Switch off the printer. Disconnect the power cord and printer cable at the back of the printer. Remove the paper output receiver and paper cassette and set them aside.
  • Page 146 With two people lifting on each side of the printer, hold the printer over the base with the two round pegs on the printer aligned with the round holes on the front of the base, and the two square pegs on the printer aligned with the square holes on the back of the base.
  • Page 147 Make sure the cassette is covered with the lid that is not equipped with the paper output tray extension. Insert the standard cassette into the standard paper cassette slot. Make sure the standard cassette is covered with the lid equipped with the paper output tray extension. Canon BJC-8500 User’s Manual...
  • Page 148 To avoid personal injury or damage to the printer, always use two people to lift the printer. With one person on the left side and one on the right side, insert one hand into the lift slot on the side of the printer, lift together, then slide your free hand under the printer as you raise the printer together.
  • Page 149 Remove the paper output receiver. Remove the standard and optional paper cassettes. On both sides of the printer, push the locks back to unlock them. With two people on either side of the printer, raise the printer straight up to separate it from the optional paper cassette base.

  • Page 150: Appendix B: Options And Consumables

    Appendix B: Options and consumables The following options and consumables are available for use with the Canon Bubble Jet Printer BJC-8500. Black BJ Cartridge BC-80 Ink Optimizer Tank BCI-8WF Ink Tank BCI-8BK Color BJ Cartridge BC-81 Ink Tank BCI-8Y Ink Tank BCI-8C...

  • Page 151: Appendix C: General Specifications

    Canon Bubble Jet Paper LC-301 Canon High Resolution Paper HR-101 U.S. No. 10 or European DL Standard Canon Transparencies CF-102 Canon High Gloss Photo Film HG-201 Canon Fabric Sheet FS-101 Canon Glossy Photo Paper GP-301 Canon Glossy Photo Cards FM-101 64 to 90 gsm (0.14 to 0.2 lb.)
  • Page 152 322 mm (12.7 in.) max. Interface Parallel Interface Interface type Recommended Interface calbe Type : Material : Length : Interface connectors Printer side : Cable side : Serial Interface Interface type Recommended Interface calbe Type : Length : Interface connectors Printer side :...

  • Page 153: Glossary

    BJ Cartridge A collective term for the cartridges used in Canon Bubble Jet printers. Use the BJ Cartridge designed for use with your printer. The Black BJ Cartridge BC-80 consists of a print head and two replaceable ink tanks, and the Color BC-81 and Color BC-82 Photo each contain three ink tanks.
  • Page 154 Generally refers to the maxi- mum size of the area where text and graphics can be printed. printer cable The cable used to connect the printer to the host computer. printer driver A program that sends printing instructions to a printer.

  • Page 155: Index

    Glossy Photo Cards FM-101 Color BJ Cartridge BC-82 Photo, 83 described, 68 handling printed sheets, 70 loading, 69 Glossy Photo Paper GP-301 Color BJ Cartridge BC-82 Photo, 83 described, 65 handling printed sheets, 67 loading, 66 Canon BJC-8500 User’s Manual...
  • Page 156 Plain Paper, 59 print media (table), 55 Transparency CF-102, 71 Macintosh connecting printer to, 24 print guide, 8 printer driver, 7 serial connector on printer, 19 maintenance print quality, 96 printer, 92 manual feed slot described, 19 media Banner Paper, 52, 74...
  • Page 157 104 connecting to computer, 23 connecting to power source, 25 driver, 47 drivers, 7 features, 6 lifting, 141 maintenance, 92 maintenance precautions, 13 parts, 16 power cord, 13 power source, 12 precautions, 11 selecting location, 15 Canon BJC-8500 User’s Manual...
  • Page 158 122 patchy printing, 127 poor colour print quality, 132 print overrunning edge of page, 135 printed page does not eject, 121 printer will not start, 115 printing halts, 137 printing slow, 136 printing too light, 130 problems & solutions, 115...
  • Page 159 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON COMPUTER SYSTEMS, INC. 2995 Redhill Ave., Costa Mesa, CA 92626, U.S.A. CANON CANADA INC. 6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada CANON EUROPA N.V. P.O.Box 2262, 1180 EG, Amstelveen, The Netherlands CANON (UK) LTD.

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