Acer AS8950G Service Manual

Acer laptop user manual
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Acer AS8950G
SERVICEGUIDE

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  Summary of Contents for Acer AS8950G

  • Page 1 Acer AS8950G SERVICEGUIDE...
  • Page 2: Revision History

    Revision History Refer to the table below for the updates made to this AS8950G service guide. Date Chapter Service guide files and updates are available on the ACER/CSD Website. For more information, go to http://csd.acer.com.tw. Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be...
  • Page 3: General Information

    This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
  • Page 5 CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 LAN Interface........1-34 Keyboard .
  • Page 7 CHAPTER 3 Machine Maintenance Procedures Introduction ......... .3-5 General Information .
  • Page 8 Finger Print Module Installation ......3-34 LAN Module Removal ....... .3-35 LAN Module Installation.
  • Page 9: Table Of Contents

    AS8950G ........
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 BD Drive ......... .1-43 LED 18.4”.
  • Page 15: Features

    Dual-channel DDR3 SDRAM support Up to 4 GB of DDR3 system memory, upgradable to 16 GB using four soDIMM modules Display 18.4" Full HD 1920 x 1080 resolution, high-brightness (220-nit) Acer CineCrystal TFT LCD Mercury-free, environment-friendly Frameless design 16:9 aspect ratio...
  • Page 16: Audio Subsystem

    Regulator, Volume Leveler, Volume Maximizer, Intelligent EQ, Dialogue Enhancer, Surround Virtualizer for Headphones, Surround Virtualizer for Built-in Speakers, and Dolby technologies Acer CineSurround with five built-in speakers and the Acer Tuba CineBass subwoofer supporting low-frequency effects True 5.1-channel surround sound output...
  • Page 17: Optical Media Drive

    DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Communication Webcam Acer Video Conference, featuring: Acer Crystal Eye webcam with 1280 x 1024 resolution Acer Video Conference Manager software, featuring Video Quality Enhancement (VQE) technology, supporting 640 x 480 resolution online video calls WLAN ™...
  • Page 18: Dimension And Weight

    Dimension and Weight Dimensions 440 (W) x 295 (D) x 29.5/39.4 (H) mm (17.34 x 11.62 x 1.16/1.55 inches) Weight 4.6 kg (10.1 lbs.)13 with 8-cell battery Power Adapter and Battery ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes Power adapter 3-pin 120 W AC adapter:...
  • Page 19: Special Keys And Controls

    Touch-sensitive Media Console, featuring: Movie, music shortcuts Media controls: play/pause, stop, previous, next Horizontal volume wheel Control keys Instant-on Acer Arcade Acer PowerSmart or programmable key Acer Backup key Communication key Acer Bio-Protection fingerprint reader Environment Temperature Operating: 5 °C to 35 °C Non-operating: -20 °C to 65 °C...
  • Page 20: Optional Items

    Optional Items Acer Xpress VoIP phone and Acer Video Conference Manager pack Acer Media Center remote control 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module 160/250/320/500/640/750 GB hard disk drive 8-cell Li-ion battery pack 3-pin 120 W AC adapter...
  • Page 21: Software

    ™ NTI Media Maker Gaming Oberon GameZone (except US, Canada, Hong Kong, Korea) ® WildTangent (US, Canada only) Communication and ISP Acer Crystal Eye Acer Video Conference Manager ® Microsoft Silverlight ™ Skype ™ Windows Live Essentials Hardware Specifications and Configurations ™...
  • Page 22 Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater ® eBay shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) Netflix shortcut (US only)
  • Page 23: Notebook Tour

    Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Hardware Specifications and Configurations Item Acer Crystal Eye Web camera for video communication. webcam (only for certain models) Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model).
  • Page 24 Internal microphone for recording sound. Touchpad / Touch-sensitive pointing device which Media Console functions like a computer mouse*. Touch sensitive controls for Acer Arcade, volume (up/down) and media (play/pause, stop, previous, next); with mute. * Touchpad becomes inactive when Media Console is active.
  • Page 25 Table 1-1. Top View (Continued) Icon NOTE: The front panel indicators are visible even when the computer cover is closed up. Hardware Specifications and Configurations Item Power button / Turns the computer on and off. Battery indicator Indicates the computer’s battery status. Charging: The light shows amber when the battery is charging.
  • Page 26: Media Console

    Media Console Figure 1-2. Media Console Media Console is a touch-sensitive entertainment interface including instant access to Acer Arcade. Press the Media Console controller to activate Media Console. Press again to turn it off and activate the touchpad. Table 1-2. Media Console...
  • Page 27: Closed Front View

    Closed Front View Figure 1-3. Closed Front View Table 1-3. Closed Front View Icon Thumbwheel Multi-in-1 card reader CIR receiver Hardware Specifications and Configurations Item Turn the volume up or down. Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD).
  • Page 28: Rear View

    Rear View Figure 1-4. Rear View Table 1-4. Rear View Icon Item Description Battery bay Houses the computer’s battery pack. 1-18 Hardware Specifications and Configurations...
  • Page 29: Left View

    Left View Figure 1-5. Left View Table 1-5. Left View Icon Kensington lock slot Ventilation slots External display (VGA) port HDMI port USB 2.0 / eSATA port SATA USB 3.0 port 4-pin IEEE 1394 port Hardware Specifications and Configurations Item Connects to a Kensington-compatible computer security lock.
  • Page 30 Table 1-5. Left View (Continued) Icon Line-in jack Microphone-in jack Headphones / speaker / line-out jack with S/PDIF support. 1-20 Item Accepts audio line-in devices (e.g., audio CD player, stereo walkman, mp3 player) Accepts inputs from external microphones. Connects to audio line-out devices (e.g., speakers, headphones).
  • Page 31: Right View

    Right View Figure 1-6. Right View Table 1-6. Right View Icon USB 2.0 ports Optical drive Optical disk access indicator Optical drive eject button Emergency eject hole Ethernet (RJ-45) port DC-in jack Hardware Specifications and Configurations Item Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
  • Page 32: Base View

    Base View Figure 1-7. Base View Table 1-7. Base View Icon Battery bay Subwoofer Battery release latch Memory compartment Hard disk bay- Main Speakers Hard disk bay- Secondary Battery lock 1-22 Item Houses the computer’s battery pack. Emits low frequency sound output. Releases the battery for removal.
  • Page 33: Touchpad Basics

    Touchpad Basics Figure 1-8. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
  • Page 34: Using The Keyboard

    Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-9. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Table 1-9.
  • Page 35: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-10. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
  • Page 36: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hot Keys To activate hot keys, press and hold the <Fn> key before pressing the other key in the hockey combination.
  • Page 37 Table 1-11. Keyboard Hot Keys (Continued) Hot key Icon <Fn> + <Home> <Fn> + <Pg Up> <Fn> + <Pg Dn> <Fn> + <End> Hardware Specifications and Configurations Function Play/Pause Plays or pauses media files Stop Stops media file Previous Plays the previous media file in the play sequence Next Plays the next media file in the...
  • Page 38: System Block Diagram

    System Block Diagram DDR SYSTEM MEMORY Graphics Interfaces Figure 1-11. System Block Diagram 1-28 Hardware Specifications and Configurations...
  • Page 39: Specification Tables

    Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...
  • Page 40: Processor

    System Board Major Chips Item Core logic Intel Ibex-Peak HM65 Internal: Integrated Graphics Controller External: ATI Granville-pro/Wistler-pro Realtek RTL8111EA-VB-GR USB 2.0 Integrated with PCH USB 3.0 NEC UPD720200AF1-DAP-A Super I/O controller Nuvoton NPCE791C Bluetooth U Wireless At heros HB97 PCMCIA N/ Audio codec Realtek ALC669X-GR Card reader...
  • Page 41: Processor Specifications

    Processor Specifications Item Speed (GHz) i7-2620M i7-2630QM i7-2720QM i7-2820QM CPU Fan True Value Table (TJ100-CPU) CPU Temperature (°C) Throttling 50%: On = 97°C; Off = 90°C OS & HW Shutdown: 100°C System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type...
  • Page 42: Memory Combinations

    Memory Combinations Slot 1 (MB) Slot 2 (MB) 1024 1024 1024 1024 1024 1024 1024 1024 1024 1024 1024 1024 1024 1024 2048 2048 2048 2048 2048 2048 2048 2048 2048 2048 2048 2048 2048 2048 4096 4096 4096 1-32 Slot 3(MB) 1024 1024...
  • Page 43: Video Interface

    Slot 1 (MB) Slot 2 (MB) 4096 4096 4096 4096 4096 4096 4096 4096 4096 4096 4096 Video Interface Item Chipset Package Interface Compatibility Sampling rate BIOS Item BIOS vendor BIOS Version BIOS ROM type W25X16AVSSIG BIOS ROM size 512KB Features Hardware Specifications and Configurations Slot 3(MB)
  • Page 44: Lan Interface

    PCI Express CLKREQ# support Integrated switching regulator for improved power consumption Specification Acer AF7P_A10S AF7P US/UK 129 keys, JP 132 keys Plug USB keyboard to the USB port directly: Yes Support Application keys for Windows Vista / Windows 7 Multi-Langue support...
  • Page 45: Hard Disk Drive (Avl Components)

    Hard Disk Drive (AVL components) Item Vendor & Hitachi HTS545012B9A300, Model Name HTS545012B9SA00 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Mbits / sec, max) Media data transfer rate (Mbytes/sec max) DC Power Requirements...
  • Page 46 Item Vendor & Western Digital Model Name WD3200BPVT-22A23 WD3200BEVT-22A23 Hitachi HTS545032B9A300, HTS545032B9SA00, HTS543232A7A384 Toshiba MK3265GSX, Seagate ST9320315AS, ST9320312AS, ST9320310AS, HGST AB545032018 Capacity (GB) Bytes per sector 4096, 512, 512, 4096, 512, 512, 512, 512 Data heads 2, 1, 3, 4, 2, 1, 2, 2, 3 Drive Format Disks 1, 1, 2, 2, 1, 1, 1, 1, 2...
  • Page 47 Item Vendor & Western Digital Model Name WD6400BPVT, Toshiba MK6465GSX, Seagate ST9640322AS, ST9640320AS Capacity (GB) Bytes per sector 512, 512, 4096, 512 Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Mbits / sec, max) Media data transfer rate Mbits/s), 1175, 1175,...
  • Page 48: Super-Multi Drive

    Super-Multi Drive Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) Max 3.6 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-ROM: 4.7GB (Single Layer) 8.5GB (Dual Layer) DVD-R: 3.95GB (Ver. 1.0: read only) 4.7GB (Ver. 2.0 for Authoring: read only) 4.7GB (Ver.
  • Page 49 Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) Max 3.6 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-R DL DVD-RW(Ver.1.1/1.2) DVD+R, DVD+R DL, DVD+RW DVD-RAM(4.7GB) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), Video CD, Cd-Extract (CD+), CD-text Loading Electrical Release (Release Button)
  • Page 50 Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) - CD-ROM inside 1.545 - CD-ROM outside 3.6 Buffer Memory Interface SA Applicable disc BD-RE Ver2.1 (Read only) format BD-R Ver1.1 & 1.2 & 1.3 (Read only) BD-ROM (with copy protection) and KODAK Photo CD Single and Multi-session...
  • Page 51 Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) Max 3.6 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-R DL DVD-RW(Ver.1.1/1.2) DVD+R, DVD+R DL, DVD+RW DVD-RAM(4.7GB) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), Video CD, Cd-Extra (CD+), CD-text Loading Electrical Release (Release Button)
  • Page 52 Item Vendor & PLDS DS-8A5SH Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) - CD-ROM inside 1.45 - CD-ROM outside 3.5 Buffer Memory Interface SA Applicable disc DVD: format DVD-ROM (4.7G/8.54G) single layer on single/double side (Read Only), DVD-ROM dual layer (PTP/OTP) on single/double side (Read Only), DVD-RW, DVD+RW, DVD-R (4.7G...
  • Page 53: Bd Drive

    BD Drive Items Vendor & Model name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) Max 36 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-RW(Ver.1.1/1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW, DVD-R DL(Format1/4) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), VideoCD, CD-Extra (CD+), CD-text, Hybrid SACD BD-ROM (1.0), BD-R (1.0), BD-RE (2.0) Loading mechanism...
  • Page 54 Items Vendor & Model name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) Max 3600 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-RW(Ver.1.1/1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW, DVD-R DL(Format1/4) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), VideoCD, CD-Extra (CD+), CD-text, Hybrid SACD BD-ROM(1.0), BD-R(1.0), BD-RE(2.0) Loading mechanism...
  • Page 55 Items Vendor & Model name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) - CD-ROM inside 1450 - CD-ROM outside 3500 Buffer Memory Interface Applicable disc DVD: format DVD-ROM (4.7G/8.54G) single layer on single/double side (Read Only), DVD-ROM dual layer (PTP/OTP) on single/double side (Read Only), DVD-R (3.9G, 4.7G for General and Authoring), DVD-RW, DVD+RW (4.7G), DVD+R, DVD+R DL, DVD-R DL, DVD-RAM CD-ROM, CD-R and CD-RW...
  • Page 56: Led 18.4"

    LED 18.4” Item Vendor & Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)
  • Page 57: Display Supported Resolution (Lcd Supported Resolution)

    Display Supported Resolution (LCD Supported Resolution) Resolution 640x480p/60Hz 4:3 720x480p/60Hz 4:3 720x480p/60Hz 16:9 1280x720p/60Hz 16:9 1920x1080i/60Hz 16:9 1440x480i/60Hz 4:3 1440x480i/60Hz 16:9 1920x1080p/60Hz 16:9 720x576p/50Hz 4:3 720x576p/50Hz 16:9 1280x720p/50Hz 16:9 1920x1080i/50Hz 16:9 1440x576i/50Hz 4:3 1440x576i/50Hz 16:9 1920x1080p/50Hz 16:9 Graphics Controller Item VGA Chip AMD Radeon™...
  • Page 58 Bluetooth Interface Item Chipset Atheros AR3011 Data throughput TX 1.2Mbits/sec RX 1.2Mbits/sec Protocol 3.0+HS Interface USB 2.0 Connector type JST SM08B SURS - TF Supported protocol 2.1, 3.0 Bluetooth Module Item Controller Feature Controller Features Camera Item Vendor & Chicony 1.3 MB Model CH9665SN (CNF9155) Type...
  • Page 59: Mini Card

    Mini Card Item Number supported TV tuner Features 3G Card (not available in this model) Item Features Hardware Specifications and Configurations Specification DVB-T/ATSC: Not supported DVB-T Half Minicard: Not supported Not available Specification 1-49...
  • Page 60: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Audio Controller Features 1-50 Specification Realtek ALC669X-GR High performance DACs with digital >110dB and analog 98dB (A-weighting) signal-to noise] High performance ADCs with digital > 100dB and analog 90dB (A-Weighting) signal-to noise ratio Six DAC channels support 16/20/24-bit PCM format for 5.1 sound playback Two stereo ADCs support 16/20/24-bit PCM format, multiple stereo recording...
  • Page 61: Audio Interface

    Item Amplifier Features Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Wireless Module 802.11b/g/n Item Chipset Atheros HB97 Data throughput 11-54 Mbps, up to 300 Mbps for Draft-N Protocol b, g, n Interface PCI-E...
  • Page 62: Battery

    Battery Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration VRAM Item Chipset Memory size Interface USB Port Item USB compliance level Protocol Number of USB port(s) Location Output Current HDMI Port Item Compliance level Data throughput Number of HDMI port(s) Location...
  • Page 63: Ac Adapter

    AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Hardware Specifications and Configurations Specification 120W...
  • Page 64 Item Specification Features Compliant with PCI Express Base Spec. Revision 1.1 Compliant with 1394 Open Host Controller Interface (OHCI) Release 1.1 Compliant with SD Spec. Part 1 Physical Layer Spec. Version 3.00 Compliant with SD Spec. Part A2 SD Host Controller Standard Spec.
  • Page 65: System Led Indicator

    System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state Back up state Arcade module state Finger print module state System DMA Specification Legacy Mode DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5.
  • Page 66: System Interrupt Specification

    System Interrupt Specification Hardware IRQ IRQ0 Sy IRQ1 S IRQ2* IRQ3* IRQ4 IRQ5* IRQ6* IRQ7* IRQ8 IRQ9* IRQ10* IRQ11* IRQ12 IRQ13 IRQ14* IRQ15* * Reserved for PCI device used 1-56 System Function stem timer tandard PS/2 Keyboard Not in use Not in use Nuvoton CIR Transceiver Not in use...
  • Page 67 System IO Address Map I/O address (hex) 000 - 01F 020 - 021 024 - 025 028 - 029 02C - 02D 02E - 02F 030 - 031 034 - 035 038 - 039 03C - 03D 040 - 043 04E - 04F 050 - 053 063 Mo...
  • Page 68 I/O address (hex) System IO Address Map (Continued) 0AC - 0AD 0B0 - 0B1 0B2 - 0B3 0B4 - 0B5 0B8 - 0B9 0BC - 0BD 0C0 - 0DF 3B0 - 3BB 3C0 - 3DF 3C0 - 3DF 400 -47F 454 - 457 4D0 - 4D1 500 - 57F...
  • Page 69 CHAPTER System Utilities...
  • Page 70 BIOS Setup Utility ........2-3 Navigating the BIOS Utility .
  • Page 71: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
  • Page 72: Bios

    BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information This tab shows a summary of computer hardware information. Figure 2-1.
  • Page 73 Table 2-1. BIOS Information (Continued) Parameter ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID System Utilities Description Model name of Optical device installed in system System BIOS version VGA (video graphics array) firmware version of system Serial number of unit Asset tag number of system Product name of the system...
  • Page 74: Main

    Main This tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2 Table 2-2. BIOS Main Parameter System Time BIOS system time in 24-hour format System Date...
  • Page 75 Table 2-2. BIOS Main (Continued) Parameter F12 Boot Option to use boot menu during POST Menu Option to use D2D Recovery function Recovery SATA Mode Option to set SATA controller mode System Utilities Description Format/Option Option: Enabled or Disabled Option: Enabled or Disabled Option: AHCI or IDE...
  • Page 76: Security

    Security This tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Security Parameter Supervisor Password Is User Password Is HDD0 Password Is HDD1 Password Is SATA Port0 Disk Status Set Supervisor Password...
  • Page 77: Setting A Password

    NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password Perform the following to set user or supervisor passwords: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press Enter.
  • Page 78: Changing A Password

    3. Press Enter twice without Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears.
  • Page 79 If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9). Figure 2-9.
  • Page 80: Boot

    Boot This tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value. Figure 2-10.
  • Page 81: Exit

    Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Figure 2-11. BIOS Exit Table 2-4 describes the parameters in Figure 2-11. Table 2-4. Exit Parameters Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes...
  • Page 82: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
  • Page 83: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-12.
  • Page 84: System Utilities

    C:\>zq8_006t Reading file... Flash package mode. Option: /bios /ecbp Figure 2-13. DOS Flash Process 5. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-14). Plug in the AC power to continue.
  • Page 85: Winflash Utility

    WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable. 2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15. InsydeFlash 2-17 System Utilities...
  • Page 86: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section provides details about removing HDD/BIOS passwords. Remove HDD Password as follows: NOTE: NOTE: If the HDD password is incorrectly entered three times, an error is generated. (Figure 2-16) Figure 2-16. Password Error Status To reset the HDD password, perform the following: 1.
  • Page 87 Figure 2-18. Unlock Password 5. On original device, enter password (Figure 2-18) in Enter Unlock Password dialog (Figure 2-17). 2-19 System Utilities...
  • Page 88: Removing Bios Passwords

    Removing BIOS Passwords If wrong supervisor password is entered three times, the message System will halt! is displayed on screen. Figure 2-19. Supervisor Password Error If user is unable to obtain correct password then it must be removed. There are two methods to do this.
  • Page 89: Miscellaneous Tools

    Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
  • Page 90 Press 1 to modify the asset tag key. Figure 2-22. Asset Tag Menu Item Press 2 to modify the product number key. Figure 2-23. Product Name Menu Item 2-22 System Utilities...
  • Page 91 Press 3 to modify serial number key. Figure 2-24. Serial Number Menu Item Press 4 to modify the 1394 GUID number key. Figure 2-25. 1394 GUID Number Menu Item System Utilities 2-23...
  • Page 92 Press 0 to exit. Figure 2-26. Exit Menu Item At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. Figure 2-27. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective.
  • Page 93: Using The Lan Mac Eeprom Utility

    Using the LAN MAC EEPROM Utility Perform the following steps to write MAC (Media Access Control) information to EEPROM: 1. Start the computer and press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order. 3.
  • Page 94 2-26 System Utilities...
  • Page 95 CHAPTER Machine Maintenance Procedures...
  • Page 96: Introduction

    Introduction ......... .3-5 General Information .
  • Page 97 Speaker and Subwoofer Assembly Removal ....3-41 Speaker and Subwoofer Assembly Installation ... . .3-41 RTC Battery Removal ....... . .3-42 RTC Battery Installation.
  • Page 99: Introduction

    Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
  • Page 100: Screw Table

    Screw Table Table 3-1 contains a complete list of the screws and fasteners associated with this computer. Table 3-1. Screws M2.0*3.0-I Qty. - 18 P/N - M2.5*4.0-I Qty. - 30 P/N - M2.5*4-I Qty. - 11 P/N - M2.5*6.0-I Qty. - 35 P/N - Machine Maintenance Procedures...
  • Page 101: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components may need to be removed and installed during servicing. SD Dummy Lower Logic Card Door WLAN DIMM Module Module...
  • Page 102: Getting Started

    Getting Started Flowchart Figure 3-1identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2.
  • Page 103: Battery Pack Removal

    Battery Pack Removal 1. Place computer on flat surface, battery side up. 2. Push battery lock/unlock latch (A) to unlock position. 3. Push and hold battery release latch (B) to release position. 4. Pull battery pack (C) from lower cover. Figure 3-3.
  • Page 104: Dummy Card Removal

    Dummy Card Removal 1. Push dummy card (A) in to release it from spring latch. 2. Remove dummy card (A). Figure 3-4. Dummy Card Dummy Card Installation 1. Insert dummy card (A). 2. Push card until spring latch locks. Refer to 3-10 Figure 3-4.
  • Page 105: Base Door Removal

    Base Door Removal Prerequisite: Battery Pack Removal 1. Locate base door (C) on lower cover as shown in 2. Loosen nine (9) captive screws (A). 3. Remove door from lower cover. Figure 3-5. Lower Cover with Battery Base Door Installation 1.
  • Page 106: Hdd (Hard Disk Drive) Module Removal

    HDD (Hard Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Locate HDD module (A) on lower cover as shown in Figure 3-6. Lower Cover Overview with Base Door Removed 2. Disconnect module connector (A) from mainboard as shown in 3.
  • Page 107: Hdd Module Installation

    HDD Module Installation 1. Connect HDD connector (B) to module. Refer to Figure 3-7. 2. Place module into module bay. 3. Connect module connector (A) to mainboard. 4. Install base door. 3-13 Machine Maintenance Procedures...
  • Page 108: Dimm (Dual In-Line Memory Module) Module Removal

    DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Base Door Removal 1. Locate module (C) on lower cover. Refer to 2. Push module clips (A) outwards as shown in 3. Pull module out of mainboard connector (B). 4. Repeat steps 2 and 3 for remaining modules. Figure 3-8.
  • Page 109: Wlan (Wireless Local Area Network) Module Removal

    WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Door Removal 1. Locate module (D) on lower cover. Refer to 2. Disconnect main (A) and auxiliary (B) antenna cables from module as shown in Figure 3-9. 3. Remove screw (C) (M2.5*2.3) from mainboard. 4.
  • Page 110: Slave Hdd Door Removal

    Slave HDD Door Removal Prerequisite: Battery Pack Removal 1. Locate slave HDD door (D) on lower cover. Refer to 2. Loosen two (2) captive screws (A) as shown in 3. Remove door from lower cover. Figure 3-10. Slave HDD Door Slave HDD Door Installation 1.
  • Page 111: Slave Hdd Module Removal

    Slave HDD Module Removal Prerequisite: Slave HDD Door Removal 1. Locate module (B) on lower cover. Refer to 2. Disconnect module connector (A) from mainboard as shown in 3. Lift module from module bay. 4. Disconnect module connector (B) from module. Figure 3-11.
  • Page 112: Odd (Optical Disk Drive) Module Removal

    ODD (Optical Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Remove screw (A) (M2.5*6.0-I) from lower cover as shown in 2. Remove module (B) from module bay. Figure 3-12. ODD Module in Lower Cover 3. Remove two (2) screws (C) (M2.0*3.0-I) from module as shown in 4.
  • Page 113: Odd Module Installation

    ODD Module Installation 1. Install module bezel (E) on module. Refer to Figure 3-13. 2. Install module bracket (D) on module and secure two (2) screws (C) (M2.0*3.0-I). 3. Insert module (B) into module bay. Refer to Figure 3-12. 4. Install and secure screw (A) (M2.5*6.0-I) to lower cover. 5.
  • Page 114: Keyboard Removal

    Keyboard Removal Prerequisite: ODD (Optical Disk Drive) Module Removal Slave HDD Door Removal 1. Remove eighteen (18) screws (A) (M2.5*6.0-I) and two (2) screws (B) (M2.5*2.3) from lower cover as shown in Figure 3-14. Lower Cover Screws 2. Flip computer over onto lower cover. Refer to 3-20 Figure 3-14.
  • Page 115 3. Lift keyboard frame from upper cover, starting from top edge (A). Figure 3-15. Keyboard Frame CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. 4. Carefully flip keyboard as shown in 5. Disconnect keyboard FPC (A) from mainboard connector (B). Figure 3-16.
  • Page 116: Keyboard Installation

    6. Remove six (6) screws (A) (M1.6*1.35-I) from keyboard frame as shown in Figure 3-17. Keyboard Module Keyboard Installation 1. Install module on frame. Refer to 2. Install and secure six (6) screws (A) (M1.6*1.35-I) to keyboard frame. 3. Insert keyboard frame flanges Figure 3-18.
  • Page 117 5. Place keyboard frame flush against the upper cover. Refer to Figure 3-15. 6. Install and secure eighteen (18) screws (A) (M2.5*6.0-I) and two (2) screws (B) (M2.5*2.3) to lower cover. Refer to Figure 3-14. 7. Install slave HDD door. 8.
  • Page 118: Lcd (Liquid Crystal Display) Module Removal

    LCD (Liquid Crystal Display) Module Removal Prerequisite: Keyboard Removal 1. Flip computer over onto LCD cover. Refer to 2. Disconnect WLAN antenna cables (A) from WLAN module connectors as shown in Figure 3-19. Figure 3-19. WLAN Module Cables 3. Remove two (2) screws (A) (M2.5*4.0-I) from left and right hinge covers as shown in Figure 3-20.
  • Page 119 6. Remove adhesive tape securing WLAN cable (C) to upper cover. 7. Pull WLAN antenna cable up through upper cover. 8. Release all cables from guides. Figure 3-21. LCD Module Cables 9. Remove six (6) screws (E) (M2.0*3.0-I) from LCD module hinges as shown in Figure 3-22.
  • Page 120: Lcd Module Installation

    LCD Module Installation 1. Install LCD module on chassis. 2. Install and secure six (6) screws (E) (M2.0*3.0-I) to chassis. Refer to 3. Put WLAN antenna cable down through upper cover and put all cables in correct guides. Refer to Figure 3-21.
  • Page 121: Upper Cover Removal

    Upper Cover Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Disconnect touchpad module FFC (Flat Flexible Cable) (A), speaker cable (B), Bluetooth cable (C), and microphone cable (D) from mainboard connectors as shown in Figure 3-23. Upper Cover Cables 2.
  • Page 122: Upper Cover Installation

    Upper Cover Installation 1. Install upper cover on lower cover. 2. Install and secure five (5) screws (A) (M2.5*6.0-I) and seven (7) screws (B) (M2.5*4.0-I) to upper cover. Refer to 3. Connect touchpad module FFC (A), speaker cable (B), Bluetooth cable (C), and microphone cable (D) to mainboard connectors.
  • Page 123: Microphone Module Removal

    Microphone Module Removal Prerequisite: Upper Cover Removal 1. Locate microphone module (A) on upper cover as shown in Figure 3-25. Overview of Upper Cover Modules and Cables 2. Remove screw (A) (M2.0*3.0-I) from upper cover as shown in 3. Remove microphone module (B) from upper cover. Figure 3-26.
  • Page 124: Microphone Module Installation

    Microphone Module Installation 1. Install microphone module (B). Refer to Figure 3-26. 2. Install and secure screw (A) (M2.0*3.0-I) to upper cover. 3. Install upper cover. 3-30 Machine Maintenance Procedures...
  • Page 125: Bluetooth Module Removal

    Bluetooth Module Removal Prerequisite: Upper Cover Removal 1. Locate Bluetooth module (B) on upper cover. Refer to 2. Lift module (A) from adhesive strip on upper cover as shown in 3. Disconnect module cable (B) from module (A). Figure 3-27. Bluetooth Module Bluetooth Module Installation 1.
  • Page 126: Touchpad Board Removal

    Touchpad Board Removal Prerequisite: Upper Cover Removal NOTE: NOTE: If touchpad module malfunctions, replace upper cover. 1. Locate touchpad board (D) and touchpad module (C) on upper cover. Refer to Figure 3-25. 2. Remove adhesive tape from touchpad module connector (A) as shown in 3.
  • Page 127: Touchpad Board Installation

    Touchpad Board Installation 1. Install board by pivoting it around guide pin (B). Refer to Figure 3-29. 2. Install and secure four (4) screws (A) (M2-0.4*2-I) to upper cover. 3. Install board FFC (C) to upper cover. Refer to Figure 3-28.
  • Page 128: Fingerprint Module Removal

    Fingerprint Module Removal Prerequisite: Upper Cover Removal 1. Locate fingerprint module (E) on upper cover. Refer to 2. Disconnect module FFC (A) from module connector (B) as shown in 3. Remove module FFC (A) from upper cover. 4. Remove screw (C) (M2.0*3.0-I) from upper cover. 5.
  • Page 129: Lan Module Removal

    LAN Module Removal Prerequisite: Upper Cover Removal 1. Locate LAN module (A) on lower cover as shown on Figure 3-31. Lower Cover with Modules 2. Disconnect module FFC (A) from module connector (B) as shown in 3. Disconnect module FFC (A) from mainboard connector (C). Figure 3-32.
  • Page 130: Lan Module Installation

    NOTE: NOTE: The LAN module FFC is part of the lower cover FRU (Field Replacement Unit) component. Do not remove it. 4. Remove screw (D) (M2.5*6.0-I) from lower cover. 5. Remove module from lower cover. LAN Module Installation 1. Install module (A) on lower cover. Refer to 2.
  • Page 131: Usb Module Removal

    USB Module Removal Prerequisite: Upper Cover Removal 1. Locate USB module (B) on lower cover as shown on 2. Disconnect module FFC (A) from module connector (B). Refer to 3. Disconnect module FFC (A) from mainboard connector (C). Figure 3-33. USB Module NOTE: NOTE: The USB module FFC is part of the lower cover FRU (Field Replacement Unit)
  • Page 132: Mainboard Removal

    Mainboard Removal Prerequisite: Upper Cover Removal 1. Locate mainboard on lower cover as shown in Figure 3-34. 2. Disconnect DC-in cable from mainboard connector (A). 3. Disconnect speaker cable from mainboard connector (B). 4. Disconnect LAN module FFC from mainboard connector (C). 5.
  • Page 133 6. Flip mainboard over as shown in 7. Disconnect cable from mainboard connector (A). Figure 3-35. Mainboard Connectors (Bottom) 8. Flip mainboard over as shown in 9. Remove two (2) screws (A) (M2.5*6.0-I) from lower cover. Figure 3-36. Mainboard in Lower Cover NOTE: NOTE: Connectors on left side of mainboard (i.e.
  • Page 134: Mainboard Installation

    11. Remove mainboard by pulling away from left side (C) of lower cover. Mainboard Installation 1. Install mainboard by sliding left side at a slight angle into slots on left side (C) of lower cover. Refer to Figure NOTE: NOTE: Connectors on left side of mainboard (i.e.
  • Page 135: Speaker And Subwoofer Assembly Removal

    Speaker and Subwoofer Assembly Removal Prerequisite: Mainboard Removal 1. Locate speaker and subwoofer assembly (A and B) on the lower cover as shown in Figure 3-37. Figure 3-37. Speaker and Subwoofer Overview 2. Remove the speaker to mainboard cables (C) located on the lower cover. 3.
  • Page 136: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Mainboard Removal 1. Locate RTC battery (A) on mainboard as shown in Figure 3-38. Mainboard (bottom) Overview 2. Disconnect RTC battery cable from mainboard connector (A) as shown in 3. Remove RTC battery from mainboard. Figure 3-39. RTC Battery IMPORTANT: Follow local regulations for battery 3-42...
  • Page 137: Rtc Battery Installation

    RTC Battery Installation 1. Install RTC battery (A) on mainboard. Refer to Figure 3-38. 2. Connect RTC battery cable to mainboard connector (A). Refer to Figure 3-39. 3. Install mainboard. 3-43 Machine Maintenance Procedures...
  • Page 138: Thermal Module Removal

    Thermal Module Removal Prerequisite: Mainboard Removal 1. Locate thermal module (B) and heatsink (E) on mainboard. Refer to 2. Disconnect module cable from mainboard connector (A) as shown in 3. Loosen four (4) captive screws (B). 4. Remove four (4) non-captive screws (C) (M2.5*4.0-I) from mainboard in numerical order from five (5) to eight (8).
  • Page 139: Thermal Module Installation

    Thermal Module Installation IMPORTANT: Apply suitable thermal grease and ensure all heat pads are in place before replacing CAUTION: Make sure thermal grease does not spill on mainboard because it may cause damage. The following thermal grease types are approved for use: Silmore GP50 Honeywell Jet Motor 7762...
  • Page 140 4. Install and secure four (4) non-captive screws (C) (M2.5*4.0-I) in reverse numerical order from five (5) to eight (8) to mainboard. Refer to Figure 3-39. 5. Install and secure three (3) non-captive screws (D) (M2.5*4.0-I) to mainboard. 6. Secure four (4) captive screws (B). 7.
  • Page 141: Cpu Removal

    CPU Removal Prerequisite: Thermal Module Removal 1. Locate CPU module (D) on mainboard. Refer to 1. Turn captive screw (A) left 180º as shown in 2. Remove CPU from socket. Figure 3-42. CPU in Socket CPU Installation 1. Align CPU marker (B) with socket marker (C) and install CPU in socket. Refer to Figure 3-42.
  • Page 142: Pch Heatsink Removal

    PCH Heatsink Removal Prerequisite: Mainboard Removal 1. Locate PCH heatsink (C) on mainboard. Refer to Figure 3-38. 2. Loosen two (2) captive screws (A) as shown in Figure 3-43. 3. Remove PCH heatsink from mainboard. Figure 3-43. PCH Heatsink 3-48 Machine Maintenance Procedures...
  • Page 143: Pch Heatsink Installation

    Figure 3-44. Mainboard Recycling IMPORTANT: Circuit boards >10 cm² must be recycled. Follow local regulations for disposal. PCH Heatsink Installation 1. Install PCH heatsink (C) on mainboard. Refer to 2. Secure two (2) captive screws (A) to mainboard. Refer to 3.
  • Page 144: Lcd Module Removal And Installation Instructions

    LCD Module Removal and Installation Instructions The LCD module must be disassembled in a clean room environment. Disassembly outside of a clean room environment can allow foreign object matter to enter the sealed area between the LCD panel and glass cover. If a clean room is not available, contact the manufacturer to have the module disassembled and repaired.
  • Page 145 CHAPTER Troubleshooting...
  • Page 146 Introduction ......... .4-3 General Information .
  • Page 147: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
  • Page 148: Power On Issues

    Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: AC/Battery Power on Daughter/B & FFC Whether Swap M/B Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following.
  • Page 149: No Display Issues

    No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Replace LCD panel/ LCD cable Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following, one at a time. 1.
  • Page 150: Abnormal Video

    seconds. 4. Connect the power and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to 7.
  • Page 151: Lcd Failure

    LCD Failure If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Start Swap Check LCD LCD cable /LCD panel module? Check MB LCD Reassemble connector and Re-plug LCD cable cable ? Swap M/B Figure 4-3.
  • Page 152: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: START Keyboard FPC well connected? Keyboard OK? Replace M/B Figure 4-4. Keyboard Failure Connect it well Replace keyboard Troubleshooting...
  • Page 153: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Check M/B T/P FFC Check TouchPad Swap M/B Figure 4-5. Touchpad Failure Troubleshooting Start Re-assemble the T/P FFC to M/B Swap/Reassemble the T/P board or T/P FFC...
  • Page 154: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Check M/B SPK Check Logic Upper/Logic Swap M/B Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. Boot the computer.
  • Page 155 Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start Control Panel Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default).
  • Page 156: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following, one at a time. Check M/B Mic. cable Check MIC wire of LCD module Swap M/B Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Sound and select the Recording tab.
  • Page 157: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Check USB/B to M/B cable Check USB/B Swap M/B Figure 4-8. USB Failure Troubleshooting Start Re-assemble the USB/B cable to M/B Swap USB/B and USB cable 4-13...
  • Page 158: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-14 Troubleshooting...
  • Page 159: Intermittent Problems

    Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 160: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-1. POST Code Range Phase SEC 0x0 PEI 0x7 DXE 0x4...
  • Page 161 Table 4-2. SEC Phase POST Code Table: Functionality Name (Include\ PostCode.h) SEC_FORCE_MAX_RATIO* SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE * 3rd party relate functions – Platform dependence. Table 4-3. PEI Phase POST Code Table: Functionality Name (Include\ PostCode.h) PEI_SIO_INIT P PEI_CPU_REG_INIT P PEI_CPU_AP_INIT* P PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT P PEI_NB_REG_INIT P PEI_SB_REG_INIT...
  • Page 162 Table 4-3. (Continued)PEI Phase POST Code Table: Functionality Name (Include\ PostCode.h) PEI_RECOVERY_MEDIA_FO PEI_RECOVERY_MEDIA_NO T_FOUND PEI_RECOVERY_LOAD_FILE _DONE PEI_RECOVERY_START_FLA PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE P * 3rd party relate functions – Platform dependence. Table 4-4. DXE Phase POST Code Table: Functionality Name (Include\ PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET*...
  • Page 163 Table 4-4. (Continued)DXE Phase POST Code Table: Functionality Name (Include\ PostCode.h) DXE_SMBUS_INIT DX DXE_SMART_TIMER_INIT DX DXE_PCRTC_INIT DX DXE_SATA_INIT* DXE_SMM_CONTROLER_INI DXE_LEGACY_INTERRUPT* DXE_RELOCATE_SMBASE DXE_FIRST_SMI DX DXE_VTD_INIT* DXE_BEFORE_CSM16_INIT DX DXE_AFTER_CSM16_INIT DXE DXE_LOAD_ACPI_TABLE DX DXE_SB_DISPATCH* DXE_SB_IOTRAP_INIT* DXE_SUBCLASS_DRIVER* DXE_PPM_INIT* DXE_HECIDRV_INIT* * 3rd party relate functions – Platform dependence. Table 4-5.
  • Page 164 Table 4-5. (Continued)BDS Phase POST Code Table: Functionality Name (Include\ PostCode.h) BDS_PCI_ENUMERA BDS 1 TION_END BDS_CONNECT_CO BDS 16 NSOLE_IN BDS_CONNECT_CO BDS 1 NSOLE_OUT BDS_CONNECT_ST BDS 1 D_ERR BDS_CONNECT_US BDS 19 B_HC BDS_CONNECT_US B_BUS BDS_CONNECT_US B_DEVICE BDS_NO_CONSOLE BDS 1C _ACTION BDS_DISPLAY_LOG O_SYSTEM_INFO BDS_START_IDE_C BDS 1E...
  • Page 165 Table 4-5. (Continued)BDS Phase POST Code Table: Functionality Name (Include\ PostCode.h) BDS_ENUMERATE_ BDS 27 ALL_BOOT_OPTION BDS_END_OF_BOO T_SELECTION BDS_ENTER_SETUP BDS BDS_ENTER_BOOT _MANAGER BDS_BOOT_DEVICE _SELECT BDS_EFI64_SHADO W_ALL_LEGACY_R BDS_ACPI_S3SAVE BDS_READY_TO_B BDS 2E OOT_EVENT BDS_GO_LEGACY_ BOOT BDS_GO_UEFI_BOO BDS_LEGACY16_PR EPARE_TO_BOOT BDS_EXIT_BOOT_S ERVICES* BDS_LEGACY_BOO BDS 33 T_EVENT BDS_ENTER_LEGA CY_16_BOOT...
  • Page 166 Table 4-6. S3 Functions POST Code Table: Functionality Name (Include\ PostCode.h) S3_RESTORE_MEM ORY_CONTROLLER S3_INSTALL_S3_ME MORY S3_SWITCH_STACK S3_MEMORY_CALL BACK S3_ENTER_S3_RES UME_PEIM S3_BEFORE_ACPI_ BOOT_SCRIPT S3_BEFORE_RUNTI PEI C6 ME_BOOT_SCRIPT S3_BEFORE_RELOC ATE_SMM_BASE S3_BEFORE_MP_INI PEI C8 S3_BEFORE_RESTO RE_ACPI_CALLBAC S3_AFTER_RESTOR E_ACPI_CALLBACK S3_GO_TO_FACS_ WAKING_VECTOR Table 4-7. ACPI Functions POST Code Table: Functionality Name (Include\ PostCode.h)
  • Page 167 Table 4-7. ACPI Functions POST Code Table: Functionality Name (Include\ PostCode.h) ASL_ENTER_S5 ASL_WAKEUP_S1 ASL ASL_WAKEUP_S3 ASL ASL_WAKEUP_S4 ASL Table 4-8. SMM Functions POST Code Table: Functionality Name (Include\ PostCode.h) SMM_IDENTIFY_FLA SMM 0x SH_DEVICE SMM_SMM_PLATFO SMM 0x RM_INIT SMM_ACPI_ENABLE _START SMM_ACPI_ENABLE SMM 0 _END SMM_S1_SLEEP_CA...
  • Page 168 Table 4-9. InsydeH2ODDT Debugger POST Code Table: Functionality Name (Include\ PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger 4-24 PostCode...
  • Page 169 CHAPTER Jumper and Connector Locations...
  • Page 170 Mainboard Jumper and Connector Locations ....5-3 Clearing Password Check and BIOS Recovery ... . .5-5 Clearing Password Check ......5-5 Clear CMOS Jumper .
  • Page 171: Mainboard Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description eSATA CONN ALC669 CODEC MIC CONN ARCAD KEY CONN LVDS CONN BLUETOOTH CONN CN12 SURR SPEAKER CONN BIOS/ME ROM U6, U11, GPU VRAM U15, U16 Jumper and Connector Locations...
  • Page 172 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description CN17 VGA CONN CN18 HDMI CONN CN20 eSATA CONN CN23 USB 3.0 CONN CN25 LINE_IN Jack CN27 MIC CONN CN30 HP/SPIDIF CONN CN24 1394 CONN USB 3.0 ATI GPU U38, U39, VRAM U36, U31 Item...
  • Page 173: Clearing Password Check And Bios Recovery

    This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Acer AS8950G. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.
  • Page 174: Clear Cmos Jumper

    Clear CMOS Jumper Figure 5-3. CMOS Jumper Table 5-3. CMOS Jumper Item RTCRST# BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization.
  • Page 175 Steps for BIOS Recovery from USB Storage NOTE: NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the following: 1.
  • Page 176 Jumper and Connector Locations...
  • Page 177 CHAPTER FRU (Field Replaceable Unit) List...
  • Page 178 Exploded Diagrams ........6-4 FRU List ..........6-8 Screw List .
  • Page 179 FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Acer AS8950G. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE:...
  • Page 180: Exploded Diagrams

    Exploded Diagrams Figure 6-1. Upper & Lower Cover Exploded Diagram Table 6-1. Upper & Lower Cover Exploded Diagram Battery KB COVER SUB ASSY TOP ASSY including microphone Description Acer Part No. BT.00805.015 60.PWC07.001 KB.I170A.179 60.RCN07.001 MB.RCN06.001 FRU (Field Replaceable Unit) List...
  • Page 181 2ND HDD RAM DOOR ASSY 2ND HDD DOOR VGA HEATSINK BLUETOOTH MODULE BLUETOOTH CABLE TOUCHPAD/B FP/B ASSY FP BRACKET PCH HEATSINK FRU (Field Replaceable Unit) List Description Acer Part No. 55.RCN07.001 55.RCN07.002 60.RCN07.003 60.RCN07.002 6M.RCN07.001 KH.16004.008 KH.16004.008 42.RCN07.001 42.RCN07.003 33.RCN07.001 BH.21100.008 50.PWC07.003...
  • Page 182 Screw M2.0 x 3.0-i Glass Hinge-R (in LCD 18.4” FHD Glare assy.) LCD Cover Sub Assy. (in LCD 18.4” FHD Glare assy.) LCD 18.4” FHD Glare Acer Part No. See LCD 18.4” FHD Glare assy. 86.S0207.001 See LCD 18.4” FHD Glare assy.
  • Page 183 Hinge Cap L Hinge Cap R Screw M2.5 x 6-I FRU (Field Replaceable Unit) List Acer Part No. See LCD 18.4” FHD Glare assy. See LCD 18.4” FHD Glare assy. See LCD 18.4” FHD Glare assy. See LCD 18.4” FHD Glare assy.
  • Page 184: Fru List

    FRU List Table 6-3. FRU List Category ADAPTER BATTERY BOARD Description Adapter DELTA 120W-DE 19V 1.7x5.5x11 Green ADP-120ZB BBGB, LV5+OBL LED LF Adapter LITE-ON 120W-DE 19V 1.7x5.5x11 Green PA-1121-04AC, LV5+OBL LED LF Battery PANASONIC AS10C Li-Ion 4S2P PANASONIC 8 cell 6000mAh Main COMMON ID:AS10C5E Battery SIMPLO AS10C Li-Ion 4S2P SAMSUNG 8 cell 6000mAh Main COMMON...
  • Page 185 Table 6-3. FRU List (Continued) Category CABLE FRU (Field Replaceable Unit) List Description USB BOARD FP BOARD TOUCHPAD BUTTON BOARD POWER CORD US 3PIN ROHS POWER CORD PRC 3P Y536B30001218008 POWER CORD(S.A) 1.8M 3BLACK FZ010008-006 POWER CORD ARGENTINE 3 PIN BLACK POWER CORD AU W/LABEL (3 PIN) PWR CORD V943B30001218008 DANISH 3P PWR CORD(ISR)1.8M 3PBLK FZ0I0008-038...
  • Page 186 Table 6-3. FRU List (Continued) Category CASE/COVER/BRACKET ASSEMBLY 6-10 Description BLUETOOTH CABLE (8P) BLUETOOTH CABLE (6P) KB FRAME (FOR 103KS) KB FRAME (FOR 104KS) KB FRAME (FOR 107KS) UPPER CASE (W/FP FFC,TP FFC, TP BUTTON FFC) LOWER CASE BASE DOOR (see image) BASE DOOR FOR 7mm 2ND HDD DOOR FOR 9.5mm 2ND HDD DOOR FOR 7mm...
  • Page 187 Table 6-3. FRU List (Continued) Category CPU/PROCESSOR DVD RW DRIVE FRU (Field Replaceable Unit) List Description 2ND HDD DOOR FOR EMPTY FP BRACKER DUMMY CARD CPU Intel Core i7 i7-2820QM PGA 2.3G 45W CPU Intel Core i7 i7-2720QM PGA 2.2G 45W CPU Intel Core i7 i7-2720QM PGA 2.2G 45W CPU Intel Core i7 i7-2630QM PGA 2.0G 45W CPU Intel Core i7 i7-2630QM PGA 2.0G 45W...
  • Page 188 Table 6-3. FRU List (Continued) Category BD COMBO DRIVE 6-12 Description DVD/RW SUPER MULTI MODULE 12.7mm DL ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT32N (R5-2) LF W/O bezel SATA with Renesas solution + PCC LD (HF + Windows 7) ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT34N LF W/O bezel SATA Zero Power Supported, PCC LD (HF + Windows 7)
  • Page 189 Table 6-3. FRU List (Continued) Category BD RW DRIVE HDD/HARD DISK DRIVE FRU (Field Replaceable Unit) List Description ODD BEZEL (BLUE RAY) ODD BRACKET BD RW MODULE 12.7mm DL 4X ODD PANASONIC BD RW 12.7mm Tray DL 4X UJ240A LF W/O bezel SATA (HF+Windows 7) ODD BEZEL (BLUE RAY) ODD BRACKET 42.PWC07.008...
  • Page 190 Table 6-3. FRU List (Continued) Category 6-14 Description HDD TOSHIBA 2.5" 5400rpm 160GB MK1665GSX, Capricorn BS, 320G/P SATA 8MB LF F/W:GJ001J HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS, 9HH132-189, Wyatt with new pcb SATA 8MB LF F/W:0001SDM1 HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm HDD WD 2.5"...
  • Page 191 SATA 8MB LF F/W:01.01A01 HDD TOSHIBA 2.5" 5400rpm 750GB MK7559GSX, 375G/P, Capricorn BS, 4K drive SATA 8MB LF+HF F/W:GNDD3J HDD CONNECTOR CABLE Keyboard ACER AF7P_A10S AF7P 103KS Silver Chinese Keyboard ACER AF7P_A10S AF7P 103KS Silver Greek Keyboard ACER AF7P_A10S AF7P 103KS...
  • Page 192 Table 6-3. FRU List (Continued) Category 6-16 Description Keyboard ACER AF7P_A10S AF7P 103KS Silver US International Keyboard ACER AF7P_A10S AF7P 103KS Silver US International w/ Hebrew Keyboard ACER AF7P_A10S AF7P 103KS Silver Korean Keyboard ACER AF7P_A10S AF7P 104KS Silver Bulgaria...
  • Page 193 Table 6-3. FRU List (Continued) Category LCD MODULE MAINBOARD MEMORY FRU (Field Replaceable Unit) List Description Keyboard ACER AF7P_A10S AF7P 104KS Silver Swiss/G Keyboard ACER AF7P_A10S AF7P 104KS Silver Portuguese Keyboard ACER AF7P_A10S AF7P 104KS Silver Norwegian Keyboard ACER AF7P_A10S AF7P 107KS Silver Japanese LED LCD FLUSH MODULE 18.4 WUXGA...
  • Page 194 Table 6-3. FRU List (Continued) Category HEATSINK SPEAKER MISCELLANEOUS 6-18 Description Memory SAMSUNG SO-DIMM DDRIII 1333 4GB M471B5273CH0-CH9 LF 256*8 46nm Memory SAMSUNG SO-DIMM DDRIII 1066 4GB M471B5273BH1-CF8 LF 256*8 0.055um VGA HEAT SINK PCH HEAT SINK THERMAL MODULE DIS (45W) SPEAKER MODULE (W/ L/R) FRONT SPEAKER MODULE (W/ L/R) W/ SUB-WOOFER BACK...
  • Page 195: Screw List

    Screw List Table 6-4. Screw List Category SCREW SCREW M2.5*6-I(BNI)(NYLOK) SCREW M2.5*4.0-I(NI)(NYLOK) SCREW M2.5*4-I(BNI) SCREW M2.5*2.3-I(BZN)(NYLOK)IRON SCREW M2.0*3.0-I IRON SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON SCREW M1.6*1.35-I(BZN)(NYLOK)IRON FRU (Field Replaceable Unit) List Description 86.A08V7.004 86.PWC07.001 86.N1407.003 86.PWC07.002 86.S0207.001 86.W4107.002 86.PWC07.003 6-19...
  • Page 196 6-20 FRU (Field Replaceable Unit) List...
  • Page 197 CHAPTER Model Definition and Configuration...
  • Page 198 AS8950G ........
  • Page 199: Model Definition And Configuration

    3161.5TWnss AS8950G-26 EMEA 34G1TBnss AS8950G-26 GCTWN 34G1TBnss Model Definition and Configuration Country LX.RCN02.012 LX.RCN02.010 LX.RCN02.023 LX.RCN07.002 LX.RCN02.001 LX.RCR02.009 Description AS8950G-263121.5TBnss EM W7HP64EMASME1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 4G+4G+4G/750+750/BT/8L3.0/5R/ CBUL_bgn_FP_1.3C_AL_ARA1 AS8950G-263121.5TWnss W7HP64ASGB1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 4G+4G+4G/750+750/BT/8L3.0/5R/ CBUL_bgn_FP_1.3C_AL_EN11 AS8950G-263161.5TWnss W7HP64ASAT1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 4G+4G+4G+4G/750+750/BT/8L3.0/ 5R/CBUL_bgn_FP_1.3C_AL_DE61...
  • Page 200 Table 7-1. RO, Description (Continued) Model AS8950G-26 GCTWN 34G1TMnss AS8950G-26 EMEA 34G1TMnss AS8950G-26 EMEA 34G64Bnss AS8950G-26 EMEA 34G64Bnss AS8950G-26 34G66Mnss AS8950G-26 EMEA 34G75Bnss AS8950G-26 EMEA 34G75Bnss Country LX.RCR02.006 LX.RCN02.014 LX.RCR02.003 LX.RCR02.008 S2.RCR02.001 LX.RCR02.005 LX.RCR02.004 Description AS8950G-2634G1TMnss W7HP64ASTW1 MC WHISTLER_PRO1GBCFPssQ_3D4 V3UJ 2*2G/500_L+500_L/BT/8L3.0/5R/C...
  • Page 201 Model Definition and Configuration Country LX.RCR02.002 LX.RCR02.001 LX.RCR02.007 S2.RCR02.002 LX.RCN02.013 LX.RCN02.011 LX.RCN02.022 Description AS8950G-2634G75Mnss W7HP64ASFR1 MC WHISTLER_PRO1GBCFPssQ_3D4 V3UJ 2*2G/750/BT/8L3.0/5R/CBUL_bgn_ FP_1.3C_AL_FR21 AS8950G-2634G75Mnss EM W7HP64EMASTR1 MC WHISTLER_PRO1GBCFPssQ_3D4 V3UJ 2*2G/750/BT/8L3.0/5R/CBUL_bgn_ FP_1.3C_AL_TR31 AS8950G-2634G75Wiss W7HP64RUASRU1 MC WHISTLER_PRO1GBCFPssQ_3D4 V3UJ 2*2G/750/BT/8L3.0/5R/CBUL_bg_F P_1.3C_AL_RU11 AS8950G-2634G82Mnss W7HP64ASWW1 MC WHISTLER_PRO1GBCFPssQ_3D4 1*4G/500_L+320/BT/8L3.0/5R/CBU L_bgn_FP_1.3C_AL_RC_ES62...
  • Page 202 AS8950G-26 EMEA 38G1.5TBnss AS8950G-26 EMEA 38G1.5TBnss AS8950G-26 AU/NZ 38G1.5TMnss Country LX.RCN07.007 LX.RCN02.016 LX.RCN02.003 LX.RCN02.020 LX.RCN02.005 LX.RCN02.021 LX.RCR02.012 Description AS8950G-2638G1.28TMnss EM W7UT64EMASPH1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2*4G/640+640/BT/8L3.0/5R/CBUL_ bgn_FP_1.3C_AL_ES61 AS8950G-2638G1.28TMnss W7HP64ASES1 MC GRANVILE_PRO2GBCFPssQ_3D4 2G+2G+2G+2G/640+640/8L3.0/5R/ CBUL_bgn_FP_1.3C_AL_ES51 AS8950G-2638G1.5TBnss W7HP64ASDE1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2G+2G+2G+2G/750+750/BT/8L3.0/ 5R/CBUL_bgn_FP_1.3C_AL_DE11 AS8950G-2638G1.5TBnss...
  • Page 203 EMEA 38G1.5TWns AS8950G-26 38G1.5TWns AS8950G-26 38G1.5TWns Model Definition and Configuration Country LX.RCN02.024 LX.RCN02.019 LX.RCN02.018 LX.RCN02.002 LX.RCN02.007 LX.RCN07.006 LX.RCN07.001 Description AS8950G-2638G1.5TMnss EM W7HP64EMASZA2 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2*4G/750+750/BT/8L3.0/5R/CBUL_ bgn_FP_1.3C_AL_ES61 AS8950G-2638G1.5TWiss W7HP64RUASRU1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2G+2G+2G+2G/750+750/BT/8L3.0/ 5R/CBUL_bg_FP_1.3C_AL_RU11 AS8950G-2638G1.5TWnss W7HP64ASDK2 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2*4G/750+750/BT/8L3.0/5R/CBUL_ bgn_FP_1.3C_AL_ENS1...
  • Page 204 Table 7-1. RO, Description (Continued) Model AS8950G-26 EMEA 38G1.5TWns AS8950G-26 EMEA 38G1TBnss AS8950G-26 EMEA 38G1TBnss AS8950G-26 EMEA 38G1TBnss AS8950G-26 EMEA 38G1TBnss AS8950G-26 EMEA 38G1TMnss AS8950G-27 AU/NZ 28G1.5TBnss Country LX.RCN02.009 LX.RCN02.017 LX.RCN02.006 LX.RCN02.008 LX.RCN02.004 LX.RCN02.015 LX.RCR02.010 Description AS8950G-2638G1.5TWnss W7HP64ASGB1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2*4G/750+750/BT/8L3.0/5R/CBUL_...
  • Page 205 LX.RCN02.012 Ci72630QM LX.RCN02.010 Ci72630QM Description AS8950G-2728G1.5TMnss W7HP64ASAU1 MC WHISTLER_PRO1GBCFPssQ_3D4 V3UJ 2G+2G+2G+2G/750+750/BT/8L3.0/ 5R/CBUL_bgn_FP_1.3C_AL_ES62 AS8950G-2728G1.5TWnss W7HP64ASAU1 MC WHISTLER_PRO1GBCFPssQ_3D4 V3UJ 2G+2G+2G+2G/750+750/BT/8L3.0/ 5R/CBUL_bgn_FP_1.3C_AL_ES62 AS8950G-2728G1.5TWnss EM W7UT64EMASTH1 MC GRANVILE_PRO2GBCFPssQ_3D4 V3UJ 2*4G/750+750/BT/8L3.0/5R/CBUL_ bgn_FP_1.3C_AL_TH71 AS8950G-2728G89Mnss W7UT64ASWW1 MC WHISTLER_PRO1GBCFPssQ_3D4 2G+2G+2G+2G/640+250/BT/8L3.0/ 5R/CBUL_bgn_FP_1.3C_AL_RC_E AS8950G-282161.5TWnss W7UT64ASWW1 MC GRANVILE_PRO2GBCFPssQ_3D4 4G+4G+4G+4G/750+750/BT/8L3.0/ 5R/CBUL_bgn_FP_1.3C_AL_RC_E AS8950G-282161TWnss...
  • Page 206 Table 7-2. CPU, LCD (Continued) Model Country AS8950G-263161.5T Wnss AS8950G-263161.5T Wnss AS8950G-2634G1TBn AS8950G-2634G1TBn GCTWN AS8950G-2634G1TMn GCTWN AS8950G-2634G1TMn AS8950G-2634G64Bn AS8950G-2634G64Bn AS8950G-2634G66Mn AS8950G-2634G75Bn AS8950G-2634G75Bn AS8950G-2634G75Mn AS8950G-2634G75Mn AS8950G-2634G75Wi AS8950G-2634G82Mn AS8950G-2636G1.28T Wnss AS8950G-2636G1TW AS8950G-2638G1.28T Mnss AS8950G-2638G1.28T Mnss AS8950G-2638G1.28T Mnss 7-10 LX.RCN02.023 Ci72630QM LX.RCN07.002 Ci72630QM LX.RCN02.001...
  • Page 207 Table 7-2. CPU, LCD (Continued) Model Country AS8950G-2638G1.5T Bnss AS8950G-2638G1.5T Bnss AS8950G-2638G1.5T Bnss AS8950G-2638G1.5T Bnss AS8950G-2638G1.5T AU/NZ Mnss AS8950G-2638G1.5T Mnss AS8950G-2638G1.5T Wiss AS8950G-2638G1.5T Wnss AS8950G-2638G1.5T Wnss AS8950G-2638G1.5T Wnss AS8950G-2638G1.5T Wnss AS8950G-2638G1.5T Wnss AS8950G-2638G1.5T Wnss AS8950G-2638G1TBn AS8950G-2638G1TBn AS8950G-2638G1TBn AS8950G-2638G1TBn AS8950G-2638G1TMn AS8950G-2728G1.5T...
  • Page 208 Table 7-2. CPU, LCD (Continued) Model Country AS8950G-2728G1.5T AU/NZ Wnss AS8950G-2728G1.5T Wnss AS8950G-2728G89Mn AS8950G-282161.5T Wnss AS8950G-282161TWn Table 7-3. VGA Chip, VRAM Model Country AS8950G-26312 1.5TBnss AS8950G-26312 1.5TWnss AS8950G-26316 1.5TWnss AS8950G-26316 1.5TWnss AS8950G-2634G 1TBnss AS8950G-2634G GCTWN 1TBnss AS8950G-2634G GCTWN 1TMnss AS8950G-2634G...
  • Page 209 Table 7-3. VGA Chip, VRAM (Continued) Model Country AS8950G-2634G 75Mnss AS8950G-2634G 75Mnss AS8950G-2634G 75Wiss AS8950G-2634G 82Mnss AS8950G-2636G 1.28TWnss AS8950G-2636G 1TWnss AS8950G-2638G 1.28TMnss AS8950G-2638G 1.28TMnss AS8950G-2638G 1.28TMnss AS8950G-2638G 1.5TBnss AS8950G-2638G 1.5TBnss AS8950G-2638G 1.5TBnss AS8950G-2638G 1.5TBnss AS8950G-2638G AU/NZ 1.5TMnss AS8950G-2638G 1.5TMnss AS8950G-2638G 1.5TWiss...
  • Page 210 Table 7-3. VGA Chip, VRAM (Continued) Model Country AS8950G-2638G 1.5TWnss AS8950G-2638G 1.5TWnss AS8950G-2638G 1TBnss AS8950G-2638G 1TBnss AS8950G-2638G 1TBnss AS8950G-2638G 1TBnss AS8950G-2638G 1TMnss AS8950G-2728G AU/NZ 1.5TBnss AS8950G-2728G AU/NZ 1.5TMnss AS8950G-2728G AU/NZ 1.5TWnss AS8950G-2728G 1.5TWnss AS8950G-2728G 89Mnss AS8950G-28216 1.5TWnss AS8950G-28216 1TWnss Table 7-4. Memory 1 & 2 Model AS8950G-263121.
  • Page 211 Table 7-4. Memory 1 & 2 (Continued) Model AS8950G-2634G1 TBnss AS8950G-2634G1 GCTWN TBnss AS8950G-2634G1 GCTWN TMnss AS8950G-2634G1 TMnss AS8950G-2634G6 4Bnss AS8950G-2634G6 4Bnss AS8950G-2634G6 6Mnss AS8950G-2634G7 5Bnss AS8950G-2634G7 5Bnss AS8950G-2634G7 5Mnss AS8950G-2634G7 5Mnss AS8950G-2634G7 5Wiss AS8950G-2634G8 2Mnss AS8950G-2636G1. 28TWnss AS8950G-2636G1 TWnss AS8950G-2638G1.
  • Page 212 Table 7-4. Memory 1 & 2 (Continued) Model AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. AU/NZ 5TMnss AS8950G-2638G1. 5TMnss AS8950G-2638G1. 5TWiss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TMnss AS8950G-2728G1.
  • Page 213 Table 7-4. Memory 1 & 2 (Continued) Model AS8950G-2728G8 9Mnss AS8950G-282161. 5TWnss AS8950G-282161T Wnss Table 7-5. Memory 3 & 4 Model AS8950G-263121. 5TBnss AS8950G-263121. 5TWnss AS8950G-263161. 5TWnss AS8950G-263161. 5TWnss AS8950G-2634G1 TBnss AS8950G-2634G1 GCTWN TBnss AS8950G-2634G1 GCTWN TMnss AS8950G-2634G1 TMnss AS8950G-2634G6...
  • Page 214 Table 7-5. Memory 3 & 4 (Continued) Model AS8950G-2634G7 5Wiss AS8950G-2634G8 2Mnss AS8950G-2636G1. 28TWnss AS8950G-2636G1 TWnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. AU/NZ 5TMnss AS8950G-2638G1. 5TMnss AS8950G-2638G1. 5TWiss AS8950G-2638G1. 5TWnss AS8950G-2638G1.
  • Page 215 Table 7-5. Memory 3 & 4 (Continued) Model AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TMnss AS8950G-2728G1. AU/NZ 5TBnss AS8950G-2728G1. AU/NZ 5TMnss AS8950G-2728G1. AU/NZ 5TWnss AS8950G-2728G1. 5TWnss AS8950G-2728G8 9Mnss AS8950G-282161. 5TWnss AS8950G-282161T Wnss Table 7-6. HDD 1 & 2...
  • Page 216 Table 7-6. HDD 1 & 2 (Continued) Model Country AS8950G-2634G1 GCTWN TMnss AS8950G-2634G1 TMnss AS8950G-2634G6 4Bnss AS8950G-2634G6 4Bnss AS8950G-2634G6 6Mnss AS8950G-2634G7 5Bnss AS8950G-2634G7 5Bnss AS8950G-2634G7 5Mnss AS8950G-2634G7 5Mnss AS8950G-2634G7 5Wiss AS8950G-2634G8 2Mnss AS8950G-2636G1. 28TWnss AS8950G-2636G1 TWnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 28TMnss AS8950G-2638G1.
  • Page 217 Table 7-6. HDD 1 & 2 (Continued) Model Country AS8950G-2638G1. AU/NZ 5TMnss AS8950G-2638G1. 5TMnss AS8950G-2638G1. 5TWiss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TMnss AS8950G-2728G1. AU/NZ 5TBnss AS8950G-2728G1.
  • Page 218 Table 7-6. HDD 1 & 2 (Continued) Model Country AS8950G-282161T Wnss Table 7-7. ODD, Wireless LAN Model Country AS8950G-263121. 5TBnss AS8950G-263121. 5TWnss AS8950G-263161. 5TWnss AS8950G-263161. 5TWnss AS8950G-2634G1 TBnss AS8950G-2634G1 GCTWN TBnss AS8950G-2634G1 GCTWN TMnss AS8950G-2634G1 TMnss AS8950G-2634G6 4Bnss AS8950G-2634G6 4Bnss...
  • Page 219 Table 7-7. ODD, Wireless LAN (Continued) Model Country AS8950G-2636G1. 28TWnss AS8950G-2636G1 TWnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 28TMnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. 5TBnss AS8950G-2638G1. AU/NZ 5TMnss AS8950G-2638G1. 5TMnss AS8950G-2638G1. 5TWiss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1. 5TWnss AS8950G-2638G1.
  • Page 220 Table 7-7. ODD, Wireless LAN (Continued) Model Country AS8950G-2638G1 TBnss AS8950G-2638G1 TBnss AS8950G-2638G1 TMnss AS8950G-2728G1. AU/NZ 5TBnss AS8950G-2728G1. AU/NZ 5TMnss AS8950G-2728G1. AU/NZ 5TWnss AS8950G-2728G1. 5TWnss AS8950G-2728G8 9Mnss AS8950G-282161. 5TWnss AS8950G-282161T Wnss Table 7-8. Bluetooth, NB Chipset Model AS8950G-263121.5TBnss AS8950G-263121.5TWnss AS8950G-263161.5TWnss AS8950G-263161.5TWnss...
  • Page 221 Table 7-8. Bluetooth, NB Chipset (Continued) Model AS8950G-2634G75Mnss AS8950G-2634G75Wiss AS8950G-2634G82Mnss AS8950G-2636G1.28TWnss AS8950G-2636G1TWnss AS8950G-2638G1.28TMnss AS8950G-2638G1.28TMnss AS8950G-2638G1.28TMnss AS8950G-2638G1.5TBnss AS8950G-2638G1.5TBnss AS8950G-2638G1.5TBnss AS8950G-2638G1.5TBnss AS8950G-2638G1.5TMnss AS8950G-2638G1.5TMnss AS8950G-2638G1.5TWiss AS8950G-2638G1.5TWnss AS8950G-2638G1.5TWnss AS8950G-2638G1.5TWnss AS8950G-2638G1.5TWnss AS8950G-2638G1.5TWnss AS8950G-2638G1.5TWnss AS8950G-2638G1TBnss AS8950G-2638G1TBnss AS8950G-2638G1TBnss AS8950G-2638G1TBnss AS8950G-2638G1TMnss AS8950G-2728G1.5TBnss AS8950G-2728G1.5TMnss AS8950G-2728G1.5TWnss AS8950G-2728G1.5TWnss AS8950G-2728G89Mnss AS8950G-282161.5TWnss AS8950G-282161TWnss...
  • Page 222 7-26 Model Definition and Configuration...
  • Page 223 CHAPTER Test Compatible Components...
  • Page 224: Microsoft® Windows® 7 Environment Test

    Microsoft® Windows® 7 Environment Test ....8-4...
  • Page 225: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 226: Microsoft Windows

    Microsoft Windows ® Table 8-1. Test Compatible Components Vendor Type 2nd HDD 60001922 N160GB5.4KS TOSHIBA DIGI 60001922 N250GB5.4KS TOSHIBA DIGI 60001922 N320GB5.4KS TOSHIBA DIGI 60001922 N500GB5.4KS TOSHIBA DIGI 60001922 N640GB5.4KS TOSHIBA DIGI 60001994 WD N160GB5.4KS 60001994 WD N250GB5.4KS 60001994 WD N320GB5.4KS 60001994 WD N320GB5.4KS_4K...
  • Page 227 Table 8-1. Test Compatible Components (Continued) Vendor Type 60001994 WD N640GB5.4KS 60001994 WD N750GB5.4KS 60002005 N160GB5.4KS HGST SG 60002005 N250GB5.4KS HGST SG 60002005 N320GB5.4KS HGST SG 60002005 N320GB5.4KS HGST SG 60002005 N500GB5.4KS HGST SG 60002036 N160GB5.4KS SEAGATE 60002036 N250GB5.4KS SEAGATE 60002036 N320GB5.4KS SEAGATE...
  • Page 228 Table 8-1. Test Compatible Components (Continued) Vendor Type 10001023 120W-DE LITE-ON 10001081 DELTA 10001081 120W-DE DELTA Audio Codec 10004786 ALC669X REALTEK Battery 60001535 8CELL3.0 PANASONIC 60002162 8CELL3.0 SIMPLO Bluetooth 10001018 HON BT 3.0 10001018 HON BT 3.0 10001018 HON BT 3.0 10001018 HON BT 3.0 23707801...
  • Page 229 Table 8-1. Test Compatible Components (Continued) Vendor Type 10001044 1.3M CHICONY PLM00012 1.3M Suyin Card Reader PLM00014 5 in 1-Build in 10001067 Ci72630QM INTEL 10001067 Ci72720QM INTEL 10001067 Ci72820QM INTEL 10001067 Ci3330M INTEL 10001067 Ci3350M INTEL 10001067 Ci3350M INTEL 10001067 Ci3370M INTEL 10001067...
  • Page 230 Table 8-1. Test Compatible Components (Continued) Vendor Type 10001067 Ci7620M INTEL 10001067 Ci7640M INTEL 10001067 Ci7720QM INTEL 10001067 Ci7740QM INTEL 10001067 Ci7820QM INTEL Finger Print F0000599 SS801U EGIS 60001922 N160GB5.4KS TOSHIBA DIGI 60001922 N250GB5.4KS TOSHIBA DIGI 60001922 N320GB5.4KS TOSHIBA DIGI 60001922 N500GB5.4KS TOSHIBA DIGI...
  • Page 231 Table 8-1. Test Compatible Components (Continued) Vendor Type 60001994 WD N250GB5.4KS 60001994 WD N250GB5.4KS 60001994 WD N320GB5.4KS 60001994 WD N320GB5.4KS_4K 60001994 WD N500GB5.4KS 60001994 WD N500GB5.4KS 60001994 WD N640GB5.4KS 60001994 WD N640GB5.4KS 60001994 WD N750GB5.4KS 60002005 N160GB5.4KS HGST SG 60002005 N250GB5.4KS HGST SG Test Compatible Components...
  • Page 232 Table 8-1. Test Compatible Components (Continued) Vendor Type 60002005 N320GB5.4KS HGST SG 60002005 N320GB5.4KS HGST SG 60002005 N320GB5.4KS7.0 HGST SG 60002005 N500GB5.4KS HGST SG 60002036 N160GB5.4KS SEAGATE 60002036 N250GB5.4KS SEAGATE 60002036 N250GB5.4KS SEAGATE 60002036 N320GB5.4KS SEAGATE 60002036 N320GB5.4KS SEAGATE 60002036 N500GB5.4KS SEAGATE 60002036...
  • Page 233 SAMSUNG 60002215 SO2GBIII10 SAMSUNG Test Compatible Components Description Keyboard ACER AF7P_A10S AF7P Internal 17 Standard Silver NONE Y2010 Acer Legend Painting Realtek RTL8111EA Atheros AR8151L LED LCD CMO 18.4" WUXGA Glare N184H6-L02 LF 220nit 8ms 500:1 Memory NONE REG-ECC DDRIII...
  • Page 234 Table 8-1. Test Compatible Components (Continued) Vendor Type 60002215 SO2GBIII10 SAMSUNG 60002215 SO2GBIII13 SAMSUNG 60002215 SO2GBIII13 SAMSUNG 60002215 SO4GBIII10 SAMSUNG 60002215 SO4GBIII13 SAMSUNG 60004668 SO1GBIII10 ELPIDA 60004668 SO1GBIII13 ELPIDA 60004668 SO2GBIII10 ELPIDA 60004668 SO2GBIII13 ELPIDA 60004668 SO4GBIII10 ELPIDA 60004668 SO4GBIII13 ELPIDA NB Chipset 10001067...
  • Page 235 Table 8-1. Test Compatible Components (Continued) Vendor Type 10001063 NBDCB4XS SONY 10001063 NBDRW4XS SONY 10001063 NSM8XS SONY 10001070 NBDCB4XS PHILIPS 10001070 NBDCB4XS PHILIPS 10001070 NSM8XS PHILIPS 10001070 NSM8XS PHILIPS 60001535 NBDCB4XS PANASONIC 60001535 NBDRW4XS PANASONIC 60001535 NBDRW4XS PANASONIC 60001535 NSM8XS PANASONIC 60001535 NSM8XS...
  • Page 236 Table 8-1. Test Compatible Components (Continued) Vendor Type 60001922 NSM8XS TOSHIBA DIGI 60001922 NSM8XS TOSHIBA DIGI 60001939 NBDCB4XS PIONEER 60001939 NBDCB4XS PIONEER 60001939 NSM8XS PIONEER 60003901 NSM8XS HITACHI EAST 610105 HLDS NBDCB4XS 610105 HLDS NSM8XS 610105 HLDS NSM8XS 610105 HLDS NSM8XS SB Chipset 9999995 ONE...
  • Page 237 Table 8-1. Test Compatible Components (Continued) Vendor Type TV Antenna 10000981 Passive Antenna MISC TV Tuner 10001023 DVB-T Mini-card LITE-ON 10001023 DVB-T Mini-card LITE-ON USB Controller 10000981 USB 3.0 MISC VGA Chip 22554573 AMD MADISON_PRO 22554573 AMD BROADWAY_PRO 60002168 GRANVILE_PRO AMDISS 60002168 WHISTLER_PRO...
  • Page 238 Table 8-1. Test Compatible Components (Continued) Vendor Type 60002215 VR1GbIII9 SAMSUNG WiFi Antenna 10000105 PIFA 10000105 PIFA 3x3 Wireless LAN 10001023 3rd WiFi 2x2 BGN LITE-ON 10001067 INT1000H INTEL 10001067 INT1000H_BG INTEL 23707801 3rd WiFi BG FOXCONN TW 23707801 3rd WiFi BG FOXCONN TW 23707801 3rd WiFi 2x2 BGN...
  • Page 239 CHAPTER Online Support Information...
  • Page 240 Introduction ......... .9-3...
  • Page 241: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 242 Online Support Information...