This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
Dual-channel DDR3 SDRAM support Up to 4 GB of DDR3 system memory, upgradable to 16 GB using four soDIMM modules Display 18.4" Full HD 1920 x 1080 resolution, high-brightness (220-nit) Acer CineCrystal TFT LCD Mercury-free, environment-friendly Frameless design 16:9 aspect ratio...
Dimension and Weight Dimensions 440 (W) x 295 (D) x 29.5/39.4 (H) mm (17.34 x 11.62 x 1.16/1.55 inches) Weight 4.6 kg (10.1 lbs.)13 with 8-cell battery Power Adapter and Battery ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes Power adapter 3-pin 120 W AC adapter:...
Touch-sensitive Media Console, featuring: Movie, music shortcuts Media controls: play/pause, stop, previous, next Horizontal volume wheel Control keys Instant-on Acer Arcade Acer PowerSmart or programmable key Acer Backup key Communication key Acer Bio-Protection fingerprint reader Environment Temperature Operating: 5 °C to 35 °C Non-operating: -20 °C to 65 °C...
Optional Items Acer Xpress VoIP phone and Acer Video Conference Manager pack Acer Media Center remote control 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module 160/250/320/500/640/750 GB hard disk drive 8-cell Li-ion battery pack 3-pin 120 W AC adapter...
™ NTI Media Maker Gaming Oberon GameZone (except US, Canada, Hong Kong, Korea) ® WildTangent (US, Canada only) Communication and ISP Acer Crystal Eye Acer Video Conference Manager ® Microsoft Silverlight ™ Skype ™ Windows Live Essentials Hardware Specifications and Configurations ™...
Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater ® eBay shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) Netflix shortcut (US only)
Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Hardware Specifications and Configurations Item Acer Crystal Eye Web camera for video communication. webcam (only for certain models) Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model).
Internal microphone for recording sound. Touchpad / Touch-sensitive pointing device which Media Console functions like a computer mouse*. Touch sensitive controls for Acer Arcade, volume (up/down) and media (play/pause, stop, previous, next); with mute. * Touchpad becomes inactive when Media Console is active.
Table 1-1. Top View (Continued) Icon NOTE: The front panel indicators are visible even when the computer cover is closed up. Hardware Specifications and Configurations Item Power button / Turns the computer on and off. Battery indicator Indicates the computer’s battery status. Charging: The light shows amber when the battery is charging.
Media Console Figure 1-2. Media Console Media Console is a touch-sensitive entertainment interface including instant access to Acer Arcade. Press the Media Console controller to activate Media Console. Press again to turn it off and activate the touchpad. Table 1-2. Media Console...
Left View Figure 1-5. Left View Table 1-5. Left View Icon Kensington lock slot Ventilation slots External display (VGA) port HDMI port USB 2.0 / eSATA port SATA USB 3.0 port 4-pin IEEE 1394 port Hardware Specifications and Configurations Item Connects to a Kensington-compatible computer security lock.
Table 1-5. Left View (Continued) Icon Line-in jack Microphone-in jack Headphones / speaker / line-out jack with S/PDIF support. 1-20 Item Accepts audio line-in devices (e.g., audio CD player, stereo walkman, mp3 player) Accepts inputs from external microphones. Connects to audio line-out devices (e.g., speakers, headphones).
Right View Figure 1-6. Right View Table 1-6. Right View Icon USB 2.0 ports Optical drive Optical disk access indicator Optical drive eject button Emergency eject hole Ethernet (RJ-45) port DC-in jack Hardware Specifications and Configurations Item Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
Base View Figure 1-7. Base View Table 1-7. Base View Icon Battery bay Subwoofer Battery release latch Memory compartment Hard disk bay- Main Speakers Hard disk bay- Secondary Battery lock 1-22 Item Houses the computer’s battery pack. Emits low frequency sound output. Releases the battery for removal.
Touchpad Basics Figure 1-8. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-9. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Table 1-9.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-10. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hot Keys The computer employs hot keys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hot Keys To activate hot keys, press and hold the <Fn> key before pressing the other key in the hockey combination.
Table 1-11. Keyboard Hot Keys (Continued) Hot key Icon <Fn> + <Home> <Fn> + <Pg Up> <Fn> + <Pg Dn> <Fn> + <End> Hardware Specifications and Configurations Function Play/Pause Plays or pauses media files Stop Stops media file Previous Plays the previous media file in the play sequence Next Plays the next media file in the...
Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...
System Board Major Chips Item Core logic Intel Ibex-Peak HM65 Internal: Integrated Graphics Controller External: ATI Granville-pro/Wistler-pro Realtek RTL8111EA-VB-GR USB 2.0 Integrated with PCH USB 3.0 NEC UPD720200AF1-DAP-A Super I/O controller Nuvoton NPCE791C Bluetooth U Wireless At heros HB97 PCMCIA N/ Audio codec Realtek ALC669X-GR Card reader...
Processor Specifications Item Speed (GHz) i7-2620M i7-2630QM i7-2720QM i7-2820QM CPU Fan True Value Table (TJ100-CPU) CPU Temperature (°C) Throttling 50%: On = 97°C; Off = 90°C OS & HW Shutdown: 100°C System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type...
PCI Express CLKREQ# support Integrated switching regulator for improved power consumption Specification Acer AF7P_A10S AF7P US/UK 129 keys, JP 132 keys Plug USB keyboard to the USB port directly: Yes Support Application keys for Windows Vista / Windows 7 Multi-Langue support...
Hard Disk Drive (AVL components) Item Vendor & Hitachi HTS545012B9A300, Model Name HTS545012B9SA00 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Mbits / sec, max) Media data transfer rate (Mbytes/sec max) DC Power Requirements...
Item Vendor & Western Digital Model Name WD3200BPVT-22A23 WD3200BEVT-22A23 Hitachi HTS545032B9A300, HTS545032B9SA00, HTS543232A7A384 Toshiba MK3265GSX, Seagate ST9320315AS, ST9320312AS, ST9320310AS, HGST AB545032018 Capacity (GB) Bytes per sector 4096, 512, 512, 4096, 512, 512, 512, 512 Data heads 2, 1, 3, 4, 2, 1, 2, 2, 3 Drive Format Disks 1, 1, 2, 2, 1, 1, 1, 1, 2...
Item Vendor & Western Digital Model Name WD6400BPVT, Toshiba MK6465GSX, Seagate ST9640322AS, ST9640320AS Capacity (GB) Bytes per sector 512, 512, 4096, 512 Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Mbits / sec, max) Media data transfer rate Mbits/s), 1175, 1175,...
Super-Multi Drive Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) Max 3.6 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-ROM: 4.7GB (Single Layer) 8.5GB (Dual Layer) DVD-R: 3.95GB (Ver. 1.0: read only) 4.7GB (Ver. 2.0 for Authoring: read only) 4.7GB (Ver.
Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) Max 3.6 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-R DL DVD-RW(Ver.1.1/1.2) DVD+R, DVD+R DL, DVD+RW DVD-RAM(4.7GB) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), Video CD, Cd-Extract (CD+), CD-text Loading Electrical Release (Release Button)
Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) - CD-ROM inside 1.545 - CD-ROM outside 3.6 Buffer Memory Interface SA Applicable disc BD-RE Ver2.1 (Read only) format BD-R Ver1.1 & 1.2 & 1.3 (Read only) BD-ROM (with copy protection) and KODAK Photo CD Single and Multi-session...
Item Vendor & Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) Max 3.6 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-R DL DVD-RW(Ver.1.1/1.2) DVD+R, DVD+R DL, DVD+RW DVD-RAM(4.7GB) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), Video CD, Cd-Extra (CD+), CD-text Loading Electrical Release (Release Button)
Item Vendor & PLDS DS-8A5SH Model name Performance With CD Specification Diskette Transfer rate Sustained: (KB/sec) - CD-ROM inside 1.45 - CD-ROM outside 3.5 Buffer Memory Interface SA Applicable disc DVD: format DVD-ROM (4.7G/8.54G) single layer on single/double side (Read Only), DVD-ROM dual layer (PTP/OTP) on single/double side (Read Only), DVD-RW, DVD+RW, DVD-R (4.7G...
BD Drive Items Vendor & Model name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) Max 36 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-RW(Ver.1.1/1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW, DVD-R DL(Format1/4) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), VideoCD, CD-Extra (CD+), CD-text, Hybrid SACD BD-ROM (1.0), BD-R (1.0), BD-RE (2.0) Loading mechanism...
Items Vendor & Model name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) Max 3600 (24x) Buffer Memory Interface SA Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-RW(Ver.1.1/1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW, DVD-R DL(Format1/4) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multisession), VideoCD, CD-Extra (CD+), CD-text, Hybrid SACD BD-ROM(1.0), BD-R(1.0), BD-RE(2.0) Loading mechanism...
Items Vendor & Model name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) - CD-ROM inside 1450 - CD-ROM outside 3500 Buffer Memory Interface Applicable disc DVD: format DVD-ROM (4.7G/8.54G) single layer on single/double side (Read Only), DVD-ROM dual layer (PTP/OTP) on single/double side (Read Only), DVD-R (3.9G, 4.7G for General and Authoring), DVD-RW, DVD+RW (4.7G), DVD+R, DVD+R DL, DVD-R DL, DVD-RAM CD-ROM, CD-R and CD-RW...
LED 18.4” Item Vendor & Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)
Mini Card Item Number supported TV tuner Features 3G Card (not available in this model) Item Features Hardware Specifications and Configurations Specification DVB-T/ATSC: Not supported DVB-T Half Minicard: Not supported Not available Specification 1-49...
Audio Codec and Amplifier Item Audio Controller Features 1-50 Specification Realtek ALC669X-GR High performance DACs with digital >110dB and analog 98dB (A-weighting) signal-to noise] High performance ADCs with digital > 100dB and analog 90dB (A-Weighting) signal-to noise ratio Six DAC channels support 16/20/24-bit PCM format for 5.1 sound playback Two stereo ADCs support 16/20/24-bit PCM format, multiple stereo recording...
Battery Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration VRAM Item Chipset Memory size Interface USB Port Item USB compliance level Protocol Number of USB port(s) Location Output Current HDMI Port Item Compliance level Data throughput Number of HDMI port(s) Location...
AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Hardware Specifications and Configurations Specification 120W...
Item Specification Features Compliant with PCI Express Base Spec. Revision 1.1 Compliant with 1394 Open Host Controller Interface (OHCI) Release 1.1 Compliant with SD Spec. Part 1 Physical Layer Spec. Version 3.00 Compliant with SD Spec. Part A2 SD Host Controller Standard Spec.
System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state Back up state Arcade module state Finger print module state System DMA Specification Legacy Mode DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5.
System Interrupt Specification Hardware IRQ IRQ0 Sy IRQ1 S IRQ2* IRQ3* IRQ4 IRQ5* IRQ6* IRQ7* IRQ8 IRQ9* IRQ10* IRQ11* IRQ12 IRQ13 IRQ14* IRQ15* * Reserved for PCI device used 1-56 System Function stem timer tandard PS/2 Keyboard Not in use Not in use Nuvoton CIR Transceiver Not in use...
System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information This tab shows a summary of computer hardware information. Figure 2-1.
Table 2-1. BIOS Information (Continued) Parameter ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID System Utilities Description Model name of Optical device installed in system System BIOS version VGA (video graphics array) firmware version of system Serial number of unit Asset tag number of system Product name of the system...
Main This tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2 Table 2-2. BIOS Main Parameter System Time BIOS system time in 24-hour format System Date...
Table 2-2. BIOS Main (Continued) Parameter F12 Boot Option to use boot menu during POST Menu Option to use D2D Recovery function Recovery SATA Mode Option to set SATA controller mode System Utilities Description Format/Option Option: Enabled or Disabled Option: Enabled or Disabled Option: AHCI or IDE...
Security This tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Security Parameter Supervisor Password Is User Password Is HDD0 Password Is HDD1 Password Is SATA Port0 Disk Status Set Supervisor Password...
NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password Perform the following to set user or supervisor passwords: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press Enter.
3. Press Enter twice without Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears.
If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9). Figure 2-9.
Boot This tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value. Figure 2-10.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-12.
C:\>zq8_006t Reading file... Flash package mode. Option: /bios /ecbp Figure 2-13. DOS Flash Process 5. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-14). Plug in the AC power to continue.
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable. 2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15. InsydeFlash 2-17 System Utilities...
Remove HDD/BIOS Password Utilities This section provides details about removing HDD/BIOS passwords. Remove HDD Password as follows: NOTE: NOTE: If the HDD password is incorrectly entered three times, an error is generated. (Figure 2-16) Figure 2-16. Password Error Status To reset the HDD password, perform the following: 1.
Figure 2-18. Unlock Password 5. On original device, enter password (Figure 2-18) in Enter Unlock Password dialog (Figure 2-17). 2-19 System Utilities...
Removing BIOS Passwords If wrong supervisor password is entered three times, the message System will halt! is displayed on screen. Figure 2-19. Supervisor Password Error If user is unable to obtain correct password then it must be removed. There are two methods to do this.
Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
Press 1 to modify the asset tag key. Figure 2-22. Asset Tag Menu Item Press 2 to modify the product number key. Figure 2-23. Product Name Menu Item 2-22 System Utilities...
Press 3 to modify serial number key. Figure 2-24. Serial Number Menu Item Press 4 to modify the 1394 GUID number key. Figure 2-25. 1394 GUID Number Menu Item System Utilities 2-23...
Press 0 to exit. Figure 2-26. Exit Menu Item At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. Figure 2-27. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective.
Using the LAN MAC EEPROM Utility Perform the following steps to write MAC (Media Access Control) information to EEPROM: 1. Start the computer and press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order. 3.
Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components may need to be removed and installed during servicing. SD Dummy Lower Logic Card Door WLAN DIMM Module Module...
Getting Started Flowchart Figure 3-1identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2.
Base Door Removal Prerequisite: Battery Pack Removal 1. Locate base door (C) on lower cover as shown in 2. Loosen nine (9) captive screws (A). 3. Remove door from lower cover. Figure 3-5. Lower Cover with Battery Base Door Installation 1.
HDD (Hard Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Locate HDD module (A) on lower cover as shown in Figure 3-6. Lower Cover Overview with Base Door Removed 2. Disconnect module connector (A) from mainboard as shown in 3.
DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Base Door Removal 1. Locate module (C) on lower cover. Refer to 2. Push module clips (A) outwards as shown in 3. Pull module out of mainboard connector (B). 4. Repeat steps 2 and 3 for remaining modules. Figure 3-8.
WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Door Removal 1. Locate module (D) on lower cover. Refer to 2. Disconnect main (A) and auxiliary (B) antenna cables from module as shown in Figure 3-9. 3. Remove screw (C) (M2.5*2.3) from mainboard. 4.
Slave HDD Door Removal Prerequisite: Battery Pack Removal 1. Locate slave HDD door (D) on lower cover. Refer to 2. Loosen two (2) captive screws (A) as shown in 3. Remove door from lower cover. Figure 3-10. Slave HDD Door Slave HDD Door Installation 1.
ODD (Optical Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Remove screw (A) (M2.5*6.0-I) from lower cover as shown in 2. Remove module (B) from module bay. Figure 3-12. ODD Module in Lower Cover 3. Remove two (2) screws (C) (M2.0*3.0-I) from module as shown in 4.
Keyboard Removal Prerequisite: ODD (Optical Disk Drive) Module Removal Slave HDD Door Removal 1. Remove eighteen (18) screws (A) (M2.5*6.0-I) and two (2) screws (B) (M2.5*2.3) from lower cover as shown in Figure 3-14. Lower Cover Screws 2. Flip computer over onto lower cover. Refer to 3-20 Figure 3-14.
3. Lift keyboard frame from upper cover, starting from top edge (A). Figure 3-15. Keyboard Frame CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. 4. Carefully flip keyboard as shown in 5. Disconnect keyboard FPC (A) from mainboard connector (B). Figure 3-16.
6. Remove six (6) screws (A) (M1.6*1.35-I) from keyboard frame as shown in Figure 3-17. Keyboard Module Keyboard Installation 1. Install module on frame. Refer to 2. Install and secure six (6) screws (A) (M1.6*1.35-I) to keyboard frame. 3. Insert keyboard frame flanges Figure 3-18.
5. Place keyboard frame flush against the upper cover. Refer to Figure 3-15. 6. Install and secure eighteen (18) screws (A) (M2.5*6.0-I) and two (2) screws (B) (M2.5*2.3) to lower cover. Refer to Figure 3-14. 7. Install slave HDD door. 8.
LCD (Liquid Crystal Display) Module Removal Prerequisite: Keyboard Removal 1. Flip computer over onto LCD cover. Refer to 2. Disconnect WLAN antenna cables (A) from WLAN module connectors as shown in Figure 3-19. Figure 3-19. WLAN Module Cables 3. Remove two (2) screws (A) (M2.5*4.0-I) from left and right hinge covers as shown in Figure 3-20.
6. Remove adhesive tape securing WLAN cable (C) to upper cover. 7. Pull WLAN antenna cable up through upper cover. 8. Release all cables from guides. Figure 3-21. LCD Module Cables 9. Remove six (6) screws (E) (M2.0*3.0-I) from LCD module hinges as shown in Figure 3-22.
LCD Module Installation 1. Install LCD module on chassis. 2. Install and secure six (6) screws (E) (M2.0*3.0-I) to chassis. Refer to 3. Put WLAN antenna cable down through upper cover and put all cables in correct guides. Refer to Figure 3-21.
Bluetooth Module Removal Prerequisite: Upper Cover Removal 1. Locate Bluetooth module (B) on upper cover. Refer to 2. Lift module (A) from adhesive strip on upper cover as shown in 3. Disconnect module cable (B) from module (A). Figure 3-27. Bluetooth Module Bluetooth Module Installation 1.
Touchpad Board Installation 1. Install board by pivoting it around guide pin (B). Refer to Figure 3-29. 2. Install and secure four (4) screws (A) (M2-0.4*2-I) to upper cover. 3. Install board FFC (C) to upper cover. Refer to Figure 3-28.
LAN Module Removal Prerequisite: Upper Cover Removal 1. Locate LAN module (A) on lower cover as shown on Figure 3-31. Lower Cover with Modules 2. Disconnect module FFC (A) from module connector (B) as shown in 3. Disconnect module FFC (A) from mainboard connector (C). Figure 3-32.
NOTE: NOTE: The LAN module FFC is part of the lower cover FRU (Field Replacement Unit) component. Do not remove it. 4. Remove screw (D) (M2.5*6.0-I) from lower cover. 5. Remove module from lower cover. LAN Module Installation 1. Install module (A) on lower cover. Refer to 2.
USB Module Removal Prerequisite: Upper Cover Removal 1. Locate USB module (B) on lower cover as shown on 2. Disconnect module FFC (A) from module connector (B). Refer to 3. Disconnect module FFC (A) from mainboard connector (C). Figure 3-33. USB Module NOTE: NOTE: The USB module FFC is part of the lower cover FRU (Field Replacement Unit)
Mainboard Removal Prerequisite: Upper Cover Removal 1. Locate mainboard on lower cover as shown in Figure 3-34. 2. Disconnect DC-in cable from mainboard connector (A). 3. Disconnect speaker cable from mainboard connector (B). 4. Disconnect LAN module FFC from mainboard connector (C). 5.
6. Flip mainboard over as shown in 7. Disconnect cable from mainboard connector (A). Figure 3-35. Mainboard Connectors (Bottom) 8. Flip mainboard over as shown in 9. Remove two (2) screws (A) (M2.5*6.0-I) from lower cover. Figure 3-36. Mainboard in Lower Cover NOTE: NOTE: Connectors on left side of mainboard (i.e.
11. Remove mainboard by pulling away from left side (C) of lower cover. Mainboard Installation 1. Install mainboard by sliding left side at a slight angle into slots on left side (C) of lower cover. Refer to Figure NOTE: NOTE: Connectors on left side of mainboard (i.e.
Speaker and Subwoofer Assembly Removal Prerequisite: Mainboard Removal 1. Locate speaker and subwoofer assembly (A and B) on the lower cover as shown in Figure 3-37. Figure 3-37. Speaker and Subwoofer Overview 2. Remove the speaker to mainboard cables (C) located on the lower cover. 3.
Thermal Module Removal Prerequisite: Mainboard Removal 1. Locate thermal module (B) and heatsink (E) on mainboard. Refer to 2. Disconnect module cable from mainboard connector (A) as shown in 3. Loosen four (4) captive screws (B). 4. Remove four (4) non-captive screws (C) (M2.5*4.0-I) from mainboard in numerical order from five (5) to eight (8).
Thermal Module Installation IMPORTANT: Apply suitable thermal grease and ensure all heat pads are in place before replacing CAUTION: Make sure thermal grease does not spill on mainboard because it may cause damage. The following thermal grease types are approved for use: Silmore GP50 Honeywell Jet Motor 7762...
4. Install and secure four (4) non-captive screws (C) (M2.5*4.0-I) in reverse numerical order from five (5) to eight (8) to mainboard. Refer to Figure 3-39. 5. Install and secure three (3) non-captive screws (D) (M2.5*4.0-I) to mainboard. 6. Secure four (4) captive screws (B). 7.
CPU Removal Prerequisite: Thermal Module Removal 1. Locate CPU module (D) on mainboard. Refer to 1. Turn captive screw (A) left 180º as shown in 2. Remove CPU from socket. Figure 3-42. CPU in Socket CPU Installation 1. Align CPU marker (B) with socket marker (C) and install CPU in socket. Refer to Figure 3-42.
Figure 3-44. Mainboard Recycling IMPORTANT: Circuit boards >10 cm² must be recycled. Follow local regulations for disposal. PCH Heatsink Installation 1. Install PCH heatsink (C) on mainboard. Refer to 2. Secure two (2) captive screws (A) to mainboard. Refer to 3.
LCD Module Removal and Installation Instructions The LCD module must be disassembled in a clean room environment. Disassembly outside of a clean room environment can allow foreign object matter to enter the sealed area between the LCD panel and glass cover. If a clean room is not available, contact the manufacturer to have the module disassembled and repaired.
NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: AC/Battery Power on Daughter/B & FFC Whether Swap M/B Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following.
No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Replace LCD panel/ LCD cable Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following, one at a time. 1.
seconds. 4. Connect the power and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to 7.
LCD Failure If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Start Swap Check LCD LCD cable /LCD panel module? Check MB LCD Reassemble connector and Re-plug LCD cable cable ? Swap M/B Figure 4-3.
Keyboard Failure If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: START Keyboard FPC well connected? Keyboard OK? Replace M/B Figure 4-4. Keyboard Failure Connect it well Replace keyboard Troubleshooting...
Touchpad Failure If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Check M/B T/P FFC Check TouchPad Swap M/B Figure 4-5. Touchpad Failure Troubleshooting Start Re-assemble the T/P FFC to M/B Swap/Reassemble the T/P board or T/P FFC...
Internal Speaker Failure If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Check M/B SPK Check Logic Upper/Logic Swap M/B Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. Boot the computer.
Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start Control Panel Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default).
Microphone Failure If internal or external Microphones fail, perform the following, one at a time. Check M/B Mic. cable Check MIC wire of LCD module Swap M/B Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Sound and select the Recording tab.
USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Check USB/B to M/B cable Check USB/B Swap M/B Figure 4-8. USB Failure Troubleshooting Start Re-assemble the USB/B cable to M/B Swap USB/B and USB cable 4-13...
Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-14 Troubleshooting...
Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-1. POST Code Range Phase SEC 0x0 PEI 0x7 DXE 0x4...
Table 4-2. SEC Phase POST Code Table: Functionality Name (Include\ PostCode.h) SEC_FORCE_MAX_RATIO* SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE * 3rd party relate functions – Platform dependence. Table 4-3. PEI Phase POST Code Table: Functionality Name (Include\ PostCode.h) PEI_SIO_INIT P PEI_CPU_REG_INIT P PEI_CPU_AP_INIT* P PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT P PEI_NB_REG_INIT P PEI_SB_REG_INIT...
Table 4-3. (Continued)PEI Phase POST Code Table: Functionality Name (Include\ PostCode.h) PEI_RECOVERY_MEDIA_FO PEI_RECOVERY_MEDIA_NO T_FOUND PEI_RECOVERY_LOAD_FILE _DONE PEI_RECOVERY_START_FLA PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE P * 3rd party relate functions – Platform dependence. Table 4-4. DXE Phase POST Code Table: Functionality Name (Include\ PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET*...
Table 4-6. S3 Functions POST Code Table: Functionality Name (Include\ PostCode.h) S3_RESTORE_MEM ORY_CONTROLLER S3_INSTALL_S3_ME MORY S3_SWITCH_STACK S3_MEMORY_CALL BACK S3_ENTER_S3_RES UME_PEIM S3_BEFORE_ACPI_ BOOT_SCRIPT S3_BEFORE_RUNTI PEI C6 ME_BOOT_SCRIPT S3_BEFORE_RELOC ATE_SMM_BASE S3_BEFORE_MP_INI PEI C8 S3_BEFORE_RESTO RE_ACPI_CALLBAC S3_AFTER_RESTOR E_ACPI_CALLBACK S3_GO_TO_FACS_ WAKING_VECTOR Table 4-7. ACPI Functions POST Code Table: Functionality Name (Include\ PostCode.h)
Table 4-7. ACPI Functions POST Code Table: Functionality Name (Include\ PostCode.h) ASL_ENTER_S5 ASL_WAKEUP_S1 ASL ASL_WAKEUP_S3 ASL ASL_WAKEUP_S4 ASL Table 4-8. SMM Functions POST Code Table: Functionality Name (Include\ PostCode.h) SMM_IDENTIFY_FLA SMM 0x SH_DEVICE SMM_SMM_PLATFO SMM 0x RM_INIT SMM_ACPI_ENABLE _START SMM_ACPI_ENABLE SMM 0 _END SMM_S1_SLEEP_CA...
Table 4-9. InsydeH2ODDT Debugger POST Code Table: Functionality Name (Include\ PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger 4-24 PostCode...
CHAPTER Jumper and Connector Locations...
This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Acer AS8950G. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.
Clear CMOS Jumper Figure 5-3. CMOS Jumper Table 5-3. CMOS Jumper Item RTCRST# BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization.
Steps for BIOS Recovery from USB Storage NOTE: NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the following: 1.
Exploded Diagrams ........6-4 FRU List ..........6-8 Screw List .
FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Acer AS8950G. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE:...
2ND HDD RAM DOOR ASSY 2ND HDD DOOR VGA HEATSINK BLUETOOTH MODULE BLUETOOTH CABLE TOUCHPAD/B FP/B ASSY FP BRACKET PCH HEATSINK FRU (Field Replaceable Unit) List Description Acer Part No. 55.RCN07.001 55.RCN07.002 60.RCN07.003 60.RCN07.002 6M.RCN07.001 KH.16004.008 KH.16004.008 42.RCN07.001 42.RCN07.003 33.RCN07.001 BH.21100.008 50.PWC07.003...
Screw M2.0 x 3.0-i Glass Hinge-R (in LCD 18.4” FHD Glare assy.) LCD Cover Sub Assy. (in LCD 18.4” FHD Glare assy.) LCD 18.4” FHD Glare Acer Part No. See LCD 18.4” FHD Glare assy. 86.S0207.001 See LCD 18.4” FHD Glare assy.
Hinge Cap L Hinge Cap R Screw M2.5 x 6-I FRU (Field Replaceable Unit) List Acer Part No. See LCD 18.4” FHD Glare assy. See LCD 18.4” FHD Glare assy. See LCD 18.4” FHD Glare assy. See LCD 18.4” FHD Glare assy.
FRU List Table 6-3. FRU List Category ADAPTER BATTERY BOARD Description Adapter DELTA 120W-DE 19V 1.7x5.5x11 Green ADP-120ZB BBGB, LV5+OBL LED LF Adapter LITE-ON 120W-DE 19V 1.7x5.5x11 Green PA-1121-04AC, LV5+OBL LED LF Battery PANASONIC AS10C Li-Ion 4S2P PANASONIC 8 cell 6000mAh Main COMMON ID:AS10C5E Battery SIMPLO AS10C Li-Ion 4S2P SAMSUNG 8 cell 6000mAh Main COMMON...
Table 6-3. FRU List (Continued) Category CABLE FRU (Field Replaceable Unit) List Description USB BOARD FP BOARD TOUCHPAD BUTTON BOARD POWER CORD US 3PIN ROHS POWER CORD PRC 3P Y536B30001218008 POWER CORD(S.A) 1.8M 3BLACK FZ010008-006 POWER CORD ARGENTINE 3 PIN BLACK POWER CORD AU W/LABEL (3 PIN) PWR CORD V943B30001218008 DANISH 3P PWR CORD(ISR)1.8M 3PBLK FZ0I0008-038...
Table 6-3. FRU List (Continued) Category CASE/COVER/BRACKET ASSEMBLY 6-10 Description BLUETOOTH CABLE (8P) BLUETOOTH CABLE (6P) KB FRAME (FOR 103KS) KB FRAME (FOR 104KS) KB FRAME (FOR 107KS) UPPER CASE (W/FP FFC,TP FFC, TP BUTTON FFC) LOWER CASE BASE DOOR (see image) BASE DOOR FOR 7mm 2ND HDD DOOR FOR 9.5mm 2ND HDD DOOR FOR 7mm...
Table 6-3. FRU List (Continued) Category CPU/PROCESSOR DVD RW DRIVE FRU (Field Replaceable Unit) List Description 2ND HDD DOOR FOR EMPTY FP BRACKER DUMMY CARD CPU Intel Core i7 i7-2820QM PGA 2.3G 45W CPU Intel Core i7 i7-2720QM PGA 2.2G 45W CPU Intel Core i7 i7-2720QM PGA 2.2G 45W CPU Intel Core i7 i7-2630QM PGA 2.0G 45W CPU Intel Core i7 i7-2630QM PGA 2.0G 45W...
Table 6-3. FRU List (Continued) Category BD COMBO DRIVE 6-12 Description DVD/RW SUPER MULTI MODULE 12.7mm DL ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT32N (R5-2) LF W/O bezel SATA with Renesas solution + PCC LD (HF + Windows 7) ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT34N LF W/O bezel SATA Zero Power Supported, PCC LD (HF + Windows 7)
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.