Limited Warranty (Usa Only) - Elation PROTEUS EXCALIBUR User Manual

WA R R A N T Y R E T U R N S ( U S A O N LY )
To obtain warranty service, a Return Materials Authorization (RMA) number must first be ob-
tained from ELATION. It is the Customer's responsibility to provide product proof of purchase
and serial number by acceptable evidence such as an invoice copy or an approved ELATION Ex-
tended Warranty Certificate ("EWC") and any relevant maintenance records at the time war-
ranty service is sought. Failure to provide acceptable evidence of product proof of purchase or
EWC and any relevant maintenance records may be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e., power, data,
and safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn doors,
lens, hoses, nozzles, rack mounting hardware, etc.), must be boxed using the original and/or
suitable packaging materials (double-box and foam) that provides ample product protection
for ground and/or air freight transit, and must be shipped freight pre-paid and insured to ELA-
TION in Los Angeles, CA or an ELATION Authorized Service Center. The RMA number must be
clearly written on the outside of the return box, and a brief description of the problem and the
RMA number must be documented and included in the box.
Products returned for warranty service without an RMA number clearly marked on the outside
of the package will be refused and returned to the shipper at the Customer's expense. Prod-
ucts returned for warranty service, which are received damaged due to inadequate and/or im-
proper packaging and/or due to damage caused by shipping carrier, may incur additional repair
charges before warranty service begins and/or may void this warranty. If any product acces-
sories (included and/or optional) are shipped with the product, ELATION and/or the ELATION
Authorized Service Center shall have no liability what so ever for the loss and/or damage to
any such accessories, nor the safe return thereof. If the requested warranty repairs or service
(including parts replacement) are within the terms of this warranty, ELATION will pay return
ground transportation shipping charges to a single designated point within the United States.
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