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Dreame Bot Z10 Pro Robot Vacuum and Mop
FAQ V1.0
● General---------------------------------------------------------------------------------------------------1
● Product Introduction and User Guide--------------------------------------------------------------- 2
● Installation and Maintenance------------------------------------------------------------------------- 7
● FAQs----------------------------------------------------------------------------------------------------14
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Summary of Contents for Dreame Z10 Pro
- Page 1 Dreame Bot Z10 Pro Robot Vacuum and Mop FAQ V1.0 ● General---------------------------------------------------------------------------------------------------1 ● Product Introduction and User Guide--------------------------------------------------------------- 2 ● Installation and Maintenance------------------------------------------------------------------------- 7 ● FAQs----------------------------------------------------------------------------------------------------14...
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Page 2: General
● General What’s the function of the line laser? How do I use it? A: The line laser on the robot vacuum helps recognize its surroundings and obstacles, enabling the vacuum to accurately avoid bumping and reduce the probability of entanglement, stuck, and accidentally riding on small objects. -
Page 3: Product Introduction And User Guide
Solid White: Cleaning in progress or finished White Fast Flashes: Pause Status indicator Orange Fast Flashes: Error 2. What is the Dock button on the Z10 pro for, and how do I use it? A：Please refer to the table below: Function Operation... - Page 4 Spot Clean button and Dock button until hearing a voice prompts of "waiting for network configuration.” When the Wi-Fi indicator starts to flash slowly again, it means the Wi-Fi reset is successful. 5. How to use the Spot Clean function with Dreame Z10 Pro? A：...
- Page 5 A：The DND mode is enabled by default from 10:00 pm to 08:00 am. You can disable or edit DND mode with the Mi Home app. Z10 Pro will stop cleaning and voice reporting during the DND period, and the power indicator is off.
- Page 6 After cleaning, it will return to the Base automatically. 12. Can Dreame Z10 Pro robot connect to the Base all the time? Does it have overcharge protection? A: Yes. The device supports overcharging protection. After fully charged, it will keep at the trickle charging status.
- Page 7 Dreame Support Team 17. Does Dreame Z10Pro have motor overload protection? A：Yes. Dreame Z10Pro has overload protection for all motors on-board, including the suction module, main brush, side brush, and main driving wheel. Motor overload protection is on once the robot is severely clogged with debris or foreign matters.
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Page 8: Installation And Maintenance
A: Press the power button and hold until the power indicator turns solid. Then place the robot close to the Base, and it will start charging automatically. Note: Dreame Z10 Pro may fail to power on in low battery. Please place the Robot directly to the Base. - Page 9 Dreame Support Team A: Please refer to detailed steps: 3.1 Dampen the mop pad and wring out excess water. Paste the mop pad on the attaching area of the water tank, and fix the pad on the water tank with fixing straps.
- Page 10 A: Press the power button, it will start cleaning. Press any button during the cleaning, and it will pause. Note: Dreame Z10 Pro will fail to work when the battery is too low. Please charge before using. If the completed cleaning duration is less than 10 minutes, the Dreame Z10 Pro will do the cleaning twice by default.
- Page 11 Note: It is recommended to clean the main brush every week and replace it every 6-12 months for better cleaning performance. 8. How to clean the dust and filter of the Dreame Z10 Pro? A:（1）Open the upper cover of the robot, press the buckle to remove the dust bin;...
- Page 12 Note: Ensure the filter is dried up (for at least 24 hours) before use. 9. How to clean the omnidirectional wheels of the Dreame Z10 Pro? A: 1. Turn the robot over and pull the wheels upward.
- Page 13 Note: Wheels can be rinsed with running water. Make sure to dry up before use. 10. How to clean the side brush of the Dreame Z10 Pro? A: 1. Turn over the robot, pull out the side brush and clean it up as shown below.
- Page 14 4. Motion tracking sensor at the bottom 13. How to maintain the battery of Dreame Z10Pro? A: The Dreame Z10Pro is powered by a built-in high-performance Li-Po rechargeable battery pack. To maintain battery performance, please keep the robot charged for daily use.
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Page 15: Faqs
● FAQs 1. How to deal with the Wi-Fi network configuration failure? A: The Dreame Z10 Pro only supports the 2.4G Wi-Fi network. It could not work with the 5G Wi-Fi network. Please check below: a. Confirm both the Robot and the mobile phone are close to the Wi-Fi router with strong Wi-Fi signals. - Page 16 A: Make sure the Z10 Pro is fully charged before cleaning and begin from the Base. Tidy up space, put away fragile items and objects on the floor before cleaning 6. Do I need to charge the Z10 Pro for 16 hours for the first three tasks? A: No, it is not required.
- Page 17 A: When cleaning on tile or wood floor, Z10 Pro may produce a slight sound when its bottom rubs on the floor. The Z10 Pro will clean and sweep the joins on the floor as it passes through, which may produce a slight rattling sound. These are all normal sounds and will not affect cleaning results.
- Page 18 0.5m away from the obstacles and make sure there are no obstacles 1.5m above the base. b. If Z10 Pro does not start from the Base for cleaning, it may fail to find the Base after finishing up. Please ensure the Robot starts cleaning from the Base.
- Page 19 33. Why does Z10 Pro fail to resume cleaning after recharging itself? A: Make sure the Z10 Pro is not working in the DND Mode. If you actively command it to return or manually move it back to the dock, Z10Pro will not resume cleaning either.
- Page 20 Dreame Support Team 38. How to prevent the robot vacuum from cleaning the carpet? A: Set the restricted area around the carpet via the APP, and the robot vacuum will avoid the carpet while cleaning. 39. Why is the map different than before? What should I do if the map is distorted,...
- Page 21 Dreame Support Team off and restart the machine to check if it can work properly. 3. Make sure if the APP has the latest version. We suggest keeping the APP up to date ensure a better cleaning experience.
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