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Available languages
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No.
Malfunction
AIVI Visual Detection Sensor
13
cannot recognize objects.
Mopping Pad Plate cannot
14
rotate.
DEEBOT does not respond to the
15
Station instruction.
16
Fail to enable Child Lock.
17
Driving wheels are blocked.
Possible Causes
The cleaning area is not well illuminated.
AIVI Visual Detection Sensor lens is dirty or blocked.
The Mopping Pad Plate is blocked by foreign objects.
DEEBOT is too far away from the Station.
DEEBOT and the Station are not paired.
Communication interruption between the Station
and DEEBOT (For example: long distance or many
partition walls)
Driving wheels are blocked by foreign objects.
Solutions
Smart Recognition requires sufficient lighting. Please
make sure the areas to be cleaned are well illuminated.
Clean the lens with a clean soft cloth, and make sure
the sensor is not blocked. Avoid using any detergent or
cleaning spray while cleaning.
Clean the foreign objects.
If it is beyond the available distance, the ECOVACS HOME App
can also be used to operate DEEBOT.
Unplug the Station plug and wait for 10 seconds to reinsert the
plug. Power off the robot and then turn it back on. Manually push
the robot up to the Station, and ensure that the charging pins are
correctly connected. Then, DEEBOT will start charging, and voice
prompt pairing successful.
Move DEEBOT near the Station to ensure smooth
communication, and then enable Child Lock.
Please rotate and press the driving wheels to check whether there
is any foreign object wrapped or stuck. If there is any foreign
object, please clean it in time. If this problem persists, please
contact Customer Care for help.
25
EN
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