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Troubleshooting
No.
Malfunction
DEEBOT is not able to connect
1
to ECOVACS HOME App.
2
The map is
lost.
Unable to create furniture map
3
on
App.
DEEBOT Side Brushes drop
4
out of place during use.
EN
22
Possible Causes
Incorrect home Wi-Fi username or password entered.
DEEBOT is not within range of your home Wi-Fi signal.
DEEBOT is not in the configuration state.
Incorrect App installed.
Not using a 2.4GHz or 2.4/5 GHz mixed network.
The map might be lost if you move DEEBOT when
cleaning.
DEEBOT does not start cleaning from the Station.
Move DEEBOT when cleaning might cause the mop lost.
Auto cleaning is not complete.
The Side Brushes are not properly installed.
Solutions
Enter the correct home Wi-Fi username and password.
Make sure DEEBOT is within range of your home Wi-Fi signal.
Make sure DEEBOT is connected to the power supply and
turned on. Open the cover, and press RESET Button. DEEBOT
will enter the confuguration state when you hear a voice prompt.
Please download and install ECOVACS HOME App.
DEEBOT does not support 5G network. Please use a 2.4GHz or
2.4/5 GHz mixed network.
Move DEEBOT to the front of the Station to retrieve the map.
Find the restored map in the Map Management and tap "Use
This Map" to retrieve it.
If this problem persists after trying the above solutions, please
restart mapping.
DEEBOT must start cleaning from the Station.
During cleaning, do not move DEEBOT as far as possible.
Make sure DEEBOT automatically return to the Station after
cleaning.
Make sure the Side Brushes click into place when installing.
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