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To obtain service under this warranty, you must
contact our Technical department at (580) 272-
0035 to obtain an RMA number. Mach Speed
Technologies will only replace or repair product
that is sent to us with an authorized RMA number.
Return Merchandise Authorization (RMA):
1. Customers will be charged additional for testing and
repackaging when returned "bad" items are found to
have no problems or defects.
2. Items found to be out-of-warranty or not belonging
to Mach Speed Technologies will not be replaced.
Instead, they will be returned back to the customer
freight-collect.
3. RMA's will be shipped back to customer via UPS
ground delivery. Express shipping will be at additional
costs to the customer.
4. All RMA's must be accompanied with a copy of
original receipt or invoice with name, return address
and phone number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.
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