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Ness uHoo Manual
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Ness uHoo Manual

Ness uHoo Manual

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Uhoo Manual
Introduction
Ness Corporation's uHoo smart video doorbell offers you the comfort of knowing who is at
your door no matter where you happen to be. Take the call in high definition video and
seamless two-way audio from the comfort of your couch, when travelling abroad or when you
are hard at work.
uHoo video doorbell is battery operated and needs no wires so installation could not be
simpler. When paired with the uHoo app, it can notify everyone in the family that someone is
at the door. uHoo will take a snapshot of the caller (premium version) and ring your phone
with along with the snapshot so you can see who is calling and provides you the option to
answer the call or pass it on to another family member if you are busy. uHoo can also prompt
the caller to leave a video message if the call is unanswered for later retrieval anywhere
anytime (premium).
For security, uHoo can even take a snapshot of a person approaching or passing your door
using its inbuilt motion sensor. The snapshots are uploaded to your uHoo Cloud account and
into your gallery (premium version) just in case it is a face you need to remember. A great
security feature of the uHoo is that a visitor cannot tell if you are at home or not when you
answer a call, a potential thief can no longer "case" your house to check if you are not there
and will now just move on when you answer a call. You have the added bonus of a snapshot
that you can share with police should any trouble occur in your neighbourhood.
The uHoo app also allows you to record video on demand or take a snapshot during a call
which is then automatically uploaded to your gallery (premium version).
All Snapshots and Video are time and date stamped in your gallery and you can share the
images via email or messaging services or send them to the storage of your choice for later
viewing on a larger screen (premium version).
How uHoo works

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Summary of Contents for Ness uHoo

  • Page 1 (premium version) just in case it is a face you need to remember. A great security feature of the uHoo is that a visitor cannot tell if you are at home or not when you answer a call, a potential thief can no longer “case” your house to check if you are not there and will now just move on when you answer a call.
  • Page 2 If the call is answered by you the uHoo will operate in full handsfree mode so the visitor can just talk as normal and the two lights on the uHoo will be on during the call so uHoo can be used at night.
  • Page 3 ^Note – The Motion detector speeds the wake up process of uHoo, if your motion detector is in a 5 minute sleep mode because of a previous motion detection the “Ding Dong” sound from a Doorbell press could be delayed up to 2 seconds while the uHoo wakes up from the button press.
  • Page 4 You can have a mix of Premium and Free users connect to your uHoo so that anyone can receive a call and you do not then have to pay for all users only those that wish to view snapshots and video.
  • Page 5 Uhoo Manual Cloud Connection – When this is Green you are connected to the uHoo Server, you will only receive calls when you are connected to the server. When this is Orange or Grey you have no connection to the server, check that you have an Internet connection on your phone and make sure that you have the correct uHoo account login details in your Account Settings.
  • Page 6 Menu Bar – Pressing this will open the Menu ( see next pages ) Battery Display – This is the battery state of your uHoo’s AA batteries. Your App will warn you when its batteries are low and need replacing.
  • Page 7 Uhoo Manual My uHoo’s – This is the Name that you gave your uHoo during the setup Wizard e.g. Front Door, Holiday House, Smith St, etc. If you have logged out of your Account or you have deleted your account then you can use this button to start the Setup Wizard and program your uHoo.
  • Page 8 Mic Volume – This changes the sensitivity of the microphone in the uHoo , be careful to not set this too high if the uHoo is used where there is a lot of ambient noise such as road noise as you only want to pick up the sound of a visitors voice and not the background noise.
  • Page 9   Note – This button may not appear on your uHoo App until you have made a successful call and answered it with your App as the information about your uHoo is sent during a call.
  • Page 10   Log Out Account – If you want to log into another uHoo or if you do not want to receive calls from your uHoo you can logout of your current account here. Delete Account – If you want to clear your uHoo and re-use it you must clear your existing account on the server as the MAC address ( unique identifier found on the...
  • Page 11 Uhoo Manual You can view the details of all answered calls on this screen, a Green handset indicates the calls that were answered and a Red handset indicates unanswered calls. An Orange bar indicates that there is a video that has not been viewed...
  • Page 12 Uhoo Manual Snapshot – when orange you are in the Snapshot thumbnail Gallery, this will display all snapshots taken either by the Motion sensor, the Doorbell Button being pressed or the Snapshot button in the app. Video Gallery – When orange you are in the Video thumbnail Gallery, the thumbnail may be the snapshot which was taken when the Doorbell button was pressed i.e.
  • Page 13 8 or 10 (depending on size of the snapshot files). So a new snapshot that happens at the next call will appear...
  • Page 14 Answer – Press the Green Handset to answer an incoming Call. Note that if multiple uHoo’s are logged in to the uHoo then the only the first to answer will take the video call, you cannot have concurrent calls to multiple handsets.
  • Page 15 Uhoo Manual ringing at that phone, if more than one phone is logged into the uHoo then all other phones will continue to ring until there is an answer or they also choose to decline or the uHoo cancels the call to a video message after a fixed time.
  • Page 16 Volume Up Down controls. Mute – You can mute your phones’ microphone during a call for Privacy, this will not affect the microphone of the uHoo and you can still hear what is coming from your uHoo.
  • Page 17 Uhoo Manual When you press the User Manager Button in the Menu you will be given this screen. Username – Give your extra User a unique Username for logging in. Password – Give your User a Password, there is no restrictions on the size of the password Video/Snapshot Button –...
  • Page 18 Uhoo Manual Save – Once you are happy with the new User details press this button to Save the User to the Server. Delete – You can delete a previously programmed User using this button. User ID – You can add up to 3 unique ID’s, if you have more than 3 extra potential Users then you can still allow them access by using the same Username and Password for another User.
  • Page 19 Uhoo Manual The Free App allows you to answer video calls from your uHoo there are some small differences between the Free App screen and the Premium App screen. Snapshot Gallery Button – The number of new snapshots will still appear on the Button in the Free Version however you cannot view the Gallery or snapshots when you press this button.
  • Page 20 Uhoo Manual Incoming Call screen – You cannot view the Preview snapshot of the caller in the Free Version but you can still answer or decline an incoming call (screen 10 ) Screen 11 – Firmware Update...
  • Page 21 Uhoo Manual Your uHoo will prompt you when there is a newer version of Firmware to apply to your uHoo, because the uHoo is battery powered and not normally powered on it can only do this once it has made a call and communicated with the server (uHoo is powered on) and it will show this window at the end of a video call.
  • Page 22 Screen 12 & 13 – Logging Back in If you have logged out of your uHoo Account Account and no User email is shown in your Menu under Account Settings then you will use this button to log back into your uHoo into a...
  • Page 23 Uhoo Manual different uHoo. To do so you must have a User Name and Password. Screen 12 – Logging into your uHoo using a Master Account Make sure this slider is Green for Master Use the email Address (Username) that your uHoo was setup with.
  • Page 24 Uhoo Manual Make sure this slider is Red for a User Email – This must be the Master email Address Username – This is the Username used when setting up the account Password – Enter your setup Password If you have forgotten your password it will be sent only to the Master email address.
  • Page 25 When a uHoo is successfully setup and working the key details for your uHoo account are saved in uHoo Cloud Server. If your uHoo needs to be factory reset for any reason then the account details must be cleared in the Cloud Server before the uHoo can be re-programmed.
  • Page 26 Locate the reset button in the battery compartment of your uHoo and Press and Hold this Button for at least 3 seconds or until your uHoo says “I’m Ready”. Your uHoo is now reset and ready to be re-programmed just like brand new, the Doorbell Light will remain on until you have either re-programmed your uHoo or it will time out of the program mode after 5 minutes if you do nothing.
  • Page 27 Uhoo Manual...