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Check
Check the power cord
and the power switch.
Make sure that the On
Line/Error LED is on.
Press and hold the
Cancel button to print a
demo page.
Check the demo page to
see if it is printed
correctly.
Print a short document
from a software
application to verify that
the computer and printer
are connected and are
communicating correctly.
If completing the
checklist does not
resolve the printer
problem, check the
following troubleshooting
sections.
6.2
S
P
OLVING
ROBLEMS
Troubleshooting Checklist
If the printer is not working properly, consult the following
checklist. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Check the power source by plugging into another
outlet.
In the Ready mode, the On Line/Error LED lights
green. If the On Line/Error LED lights red or blinks,
go to "Troubleshooting Error Messages" on page 6.17.
• If a demo page does not print, check the paper
supply in the input tray.
• If the paper jams in the printer, go to "Clearing Paper
Jams" on page 6.7.
If there is a print quality problem, go to "Solving Print
Quality Problems" on page 6.11.
• If the page does not print, check the cable connection
between the printer and the computer.
• Check the print queue or print spooler to see if the
printer has been paused.
• Check the software application to insure you are
using the proper printer driver and communication
port. If the page is interrupted during printing, go to
"Solving General Printing Problems" on page 6.3.
• "Solving General Printing Problems" on page 6.3.
• "Troubleshooting Error Messages" on page 6.17.
• "Common Windows Problems" on page 6.18.
• "Common Macintosh Problems" on page 6.19.
• "Common Linux Problems" on page 6.20.
• "Common DOS problem" on page 6.22.
Solution
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