Troubleshooting Guide; Requirements Before Contacting Samsung Customer Service Center; Testing The Product; Checking The Resolution And Frequency - Samsung OH55A-S User Manual

Chapter 11

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

– Before calling Samsung Customer
Service Center, test your product
as follows. If the problem persists,

Testing the Product

contact Samsung Customer Service
Center.
Check if your product is operating normally by using the product test function.
If the screen remains blank while the Power LED / Remote sensor blinks even when the product is correctly connected to a PC, perform product testing.
1
2
3
– If the screen remains blank, check the
4
PC system, video controller and cable.

Checking the Resolution and Frequency

Not Optimum Mode
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If No Cable Connected is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Preset Timing Modes).
95