Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.
Page 2: Table Of Contents
Connection Notes 103 TV-Viewing Support Functions Remote Control and Peripherals Picture and Sound 24 About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) 110 Using Intelligent Mode About the Samsung Smart Remote (AU8 Series) 112 Adjusting the Picture Quality...
Page 3 Troubleshooting 142 Before Using the Recording and Timeshift Functions 144 Supported broadcasting audio options Picture Issues 145 Read Before Using Apps 171 Testing the picture 146 Read Before Using the Internet Function Sound and Noise Issues 148 Read Before Playing Photo, Video or Music Files 177 Testing the sound 158 Read After Installing the TV Channel and Broadcast Issues...
Page 4 Accessibility Guidance The TV Screen does not Display Properly Menu Learning Screen 194 When the TV screen does not display properly 230 Using the Remote control 232 Using the accessibility menu The TV does not Turn On 236 Using the TV with Voice Guide on 199 When your TV does not turn on 238 Using the guide The Picture is Distorted, or No Sound Comes Out of the...
Page 5: Connection Guide
Guide Learn how to use various features. Connections You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.
Page 6 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). Some functions may not be supported depending on the model or geographical area. The connection method and available external devices may differ depending on the model.
Page 7: Connecting An Antenna (Aerial)
Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. The port on your TV may differ from the following figure depending on the product model and region. A connection method may differ depending on the model or geographical area.
Page 8: Connecting To The Internet
Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
Page 9 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 10 Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 11 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 12: Screen Sharing (Smart View) With Your Mobile Device
TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling Tap View'.
Page 13 This function can be started or stopped by pressing the button on the Samsung Smart Remote. When the button is available on the Samsung Smart Remote, You can enter the Multi View function by pressing its button.
Page 14 To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung Smart Remote's button allows you to choose whether to save exit the current layout. •...
Page 15: Connecting To A Network Via A Mobile Dongle (For India Only)
Connecting to a Network via a Mobile Dongle (For India Only) Make network connection by connecting a mobile dongle to the TV. You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect the mobile dongle to the USB port that are marked as Dongle in the TV.
Page 16: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
Page 17 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 18: Adb (Auto Data Backup) Functions (For India Only)
TV. • Transferring data from the TV to a mobile device You can select and transfer files from the ADB (Auto Data Backup) folder on the TV to a Samsung mobile device. How to Use ADB (Auto Data Backup)
Page 19: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 20 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 21: Connection Notes
Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
Page 22 Connection notes for audio devices • For better audio quality, it is a good to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 23 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 24: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) Learn about the buttons on the Samsung Smart Remote.
Page 25 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to watching TV. Press and hold to turn off the TV completely. Runs Voice Assistant.
Page 26 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 27: About The Samsung Smart Remote (Au8 Series)
About the Samsung Smart Remote (AU8 Series) Learn about the buttons on the Samsung Smart Remote. - 27 -...
Page 28 Button Description (Power) Press to turn the TV on or off. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) The supported Voice Assistant's languages and features may differ by geographical region.
Page 29 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 30: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the buttons simultaneously for 3 seconds or more.
Page 31: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote
Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 32: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
Page 33: Controlling The Tv With A Keyboard, Mouse Or Gamepad
Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to control the TV easily. Connecting a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
Page 34 Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...
Page 35: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
Page 36 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 37: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or listen to music stored on external storage devices, and perform more functions.
Page 38 Displaying the Home Screen Press the button. Sources HDMI 1 PC on TV Connection Guide Remote Key Guide Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
Page 39 • Sound Mode You can select a sound mode to optimise your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equaliser Setup. • Sound Output You can select which speakers the TV uses for audio output.
Page 40 • Picture Clarity You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings. •...
Page 41 Digital Butler This function allows the TV to connect and control the detected devices in the same space. For more information, refer to "Using Digital Butler". This function may not be supported depending on the model or geographical area. Search You can search for channels, programmes, movie titles and apps from Smart Hub.
Page 42 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
Page 43 When you are not watching TV or when the TV is turned off, you can use the mode function to edit image content, such as artworks, photos, or to display the content. This function is supported only in The Frame. For more information, refer to "Using Art Mode".
Page 44 Press the Select button at the current menu. This function may not be supported depending on the app. This function may not be supported depending on the model. Launching Samsung Business TV app automatically Settings General...
Page 45 Automatic casting in Multi View Settings General Smart Features Autorun Multi View Casting When you cast content on your mobile device by using YouTube, it automatically appears in Multi View. You can turn on or off the function by pressing the Select button. It is available on the screen for any broadcast, external device, or app that supports Multi View.
Page 46: Using A Samsung Account
Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device and website with one ID.
Page 47 • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http://account.samsung.com).
Page 48: Using Ambient Mode
Using Ambient Mode Learn about the functions available in Ambient Mode. Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real- time informations such as weather, time and news on the TV screen when you are not watching TV. This function may not be supported depending on the model.
Page 49 Red Tone Green Tone Blue Tone Adjusts the red, green, blue contrast. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. - 49 -...
Page 50 Enjoy a range of routines, each displaying content to suit each part of your day or create your very own routines via the SmartThings app. • Q Collection Provides content that is dedicated to Samsung QLED. • Special Edition Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Page 51 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 52 Applying effects to the content When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the model or content. • Weather Filter You can add a weather effect to content.
Page 53: Using Art Mode
TV Controller button at the lower right rear corner of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and colour tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 54 You can go to Art Store to purchase various images. Art Store may not appear depending on the network connection status. To purchase or appreciate images, first log in with your Samsung Account. • Recent You can manipulate the last selected images. •...
Page 55 Viewing images by time Use the directional buttons on the remote control to move to Collection. Use the directional buttons to move to Favourites Photos. To view the images on the mobile device connected via the USB or SmartThings app, select the desired images on the connected device and then save them into Photos.
Page 56 Remove images from My Collection You can remove the saved images from Collection. Use the directional buttons on the remote control to move to Collection. Use the directional buttons on the remote control to move to Favourites Photos. Use the directional buttons on the remote control to move to Remove, and then press the Select button. Use the directional buttons on the remote control to move to an image, and then press the Select button.
Page 57 Setting the style of the selected image Mount Details Favourite The image on your TV may differ from the image above depending on the model and geographical area. Use the directional buttons on the remote control to move to an image you want. You can use the following menus: •...
Page 58 Apply a border style and a colour to an image Using the directional buttons on the remote control to move to the image whose border style and colour you want to change, move to Mount at the bottom of the screen, and then press the Select button. Depending on whether the image ratio is 16:9 or not, the border styles may differ.
Page 59 Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. The features or terminology may vary depending on the version of the SmartThings app.
Page 60 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and colour tone of the screen can be affected.
Page 61: Using Pc On Tv
Download the PC on TV - Easy Connection PC app from smsng.co/PConTV and then install it on your PC. Log in with the same Samsung Account for both TV and PC. When the PC is turned on and connected via the network, PC on TV's Home screen displays the PC.
Page 62 Connecting a Remote PC Source PC on TV Remote PC Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile.
Page 63 Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the Windows PC or Mac is on and the remote access option is allowed. Manage User Profiles PC/Profile IP address or profile Username Enter a username. RDP (for Windows users) Protocol Password...
Page 64 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Protocol Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC) Password Enter the password for the login account.
Page 65 DeX. In this case, access the Dex Guide on the screen in which you can perform connection by following the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website.
Page 66 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 67: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 68 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 69 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 70 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000". You can set the PIN in Settings General System Manager...
Page 71: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 72 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimise and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 73: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".
Page 74: Using Digital Butler
Using Digital Butler It allows the TV to connect and control the detected various devices in the same space. Digital Butler Using the TV, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using the remote control. Depending on the TV or device position, you may not operate functions with the remote control.
Page 75 The image on your TV may differ from the image above depending on the model and geographical area. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung Account, select Sign In to sign in. Settings You can configure the Digital Butler settings.
Page 76 DVD player, Blue-ray player, home theatre system, game console, OTT box, set-top box, USB device External devices The devices must be connected to the HDMI or USB port. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. - 76 -...
Page 77: Playing Pictures/Video/Music
"Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 78 Playing multimedia content on a PC or mobile device Select a device with media content in Source. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format. Furthermore, several functions may be restricted.
Page 79 Tune Station (MusicTV) functions Tune Station is an all-purpose dashboard to simplify the entire musical experience when user wants to play music file from USB source. It provides feature to user like themes, concert mode control, external speakers indicator - all from single display interface.
Page 80 Buttons and functions available while playing multimedia content Press the Select button while playing any video, photo or recorded content. The following buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons and functions may differ with the content you are viewing or playing.
Page 81 • 360 Mode Provides a 360-degree view for videos and photos. This function may not be supported depending on the file format. Video files using the mjpeg codec do not support a 360-degree view. When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Page 82 • Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly. • Shuffle Plays music files in random order. • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen.
Page 83 • Options The available options may differ with the model and content. Function Description Sets the slideshow speed. Slideshow Speed If there is only one image file in the USB device, the slide show is not played. Applies transition effects to the slide show. Slideshow Effect If there is only one image file in the USB device, the slide show is not played.
Page 84: Using Bixby
Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 85 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: •...
Page 86 The image on your TV may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials The popup window on using Bixby appears.
Page 87 • Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Voice Wake-up You can set to call Bixby to respond to your voice. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again.
Page 88 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the Internet. •...
Page 89: Using The Game Bar
Settings General External Device Manager (Game Mode Settings) Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Learning about the Game Bar Screen Input Lag Sound Output 16:9 Game Mode Settings...
Page 90 Shown as when HDR Game is being played. (Variable Refresh Rate) Shows the corresponding value when FreeSync function is active. • ON, OFF, FreeSync Premium, FreeSync Premium pro Sound Output Shows the audio device in which sound is being output. (e.g. TV speaker, Sound bar, Bluetooth headset, etc.) Screen Ratio You can change the screen ratio from 16:9...
Page 91 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. Check if the game supports Ultra Wide resolution (21:9 or 32:9). If you set the resolution on your PC for the first time, you can change the Screen Ratio through the Game Bar on your TV.
Page 92: Tv Viewing
Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or Remote Control. On the Standard Remote Control, press the GUIDE button. To see information about analogue channels and use the analogue channel functions of the Guide, you must finish the service provider settings in initial setup.
Page 93 Move the focus to the programme you want in the Guide, and then press and hold the Select button. You can use the following functions: These functions may not be supported in the Guide depending on the model or geographical area. •...
Page 94: Recording Programmes
Recording Programmes Record a current or upcoming programme using a USB device instead of a video recorder. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for more information.
Page 95 Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time End Time of the broadcast programme to record, and then select Save. Check the current time in Settings General...
Page 96: Setting Up Schedule Viewing
Setting up a schedule recording start Live TV Recordings Settings The menus may not appear depending on the model or geographical area. • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the programme guide. •...
Page 97 Using schedule viewing to view programmes at a specified time on a specified date Live TV Schedule Manager Add Viewing Live TV Recordings Schedules Add Viewing To schedule a viewing, set the values for Aerial, Channel, Repeat, Date Start Time of the broadcast programme to view, and then select Save.
Page 98: Using Timeshift
Using Timeshift Play, pause or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice, and then press the Select button or press the button and then select Timeshift...
Page 99 • Jump Backward / Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time.
Page 100: Using The Channel List
This function may differ depending on the model or geographical area. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.
Page 101: Editing Channels
This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.
Page 102: Using A Personal Favourites List
Using a Personal Favourites List Designate frequently watched channels as favourite channels. Favourite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favourites lists so that your family members can create their own personal favourites list. Create a favourites list Live TV Channel List...
Page 103: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the directional button on your remote control, move the focus to Terrestrial, Cable or Satellite, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box.
Page 104 Scanning for available channels on standby mode Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning Automatically scan for channels while your TV is in standby mode. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
Page 105 Restricting Viewing to Specific Channels Settings Broadcasting Apply Channel Lock Try Now By selecting the menu, you can turn on or off the Apply Channel Lock function. Lock specific channels to prevent children from watching adult content. To use this function, the PIN number is required. Selecting the broadcasting audio option Settings Broadcasting...
Page 106 Showing common interface menu (For India Only) Settings Broadcasting Common Interface You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM. •...
Page 107 Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Scan Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels Settings Broadcasting...
Page 108 Fine-tuning analogue broadcasts Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analogue broadcasts. Transferring channel list Settings Broadcasting Expert Settings Transfer Channel List You can import or export the channel list to a USB storage. To use this function, the PIN number is required. •...
Page 109 Selecting the broadcast audio language Settings Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area.
Page 110: Picture And Sound
This function is available only when the sound sensor of the TV is active and the sound output is set to Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected. The location of the sound sensor may vary depending on the model or geographical area.
Page 111 – Adaptive Sound+ Provides optimised sound quality by analysing the viewing space and the acoustic components of the content. This function can be used only when the sound sensor at the bottom of the TV is active and the sound output is set to Speaker.
Page 112: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode. •...
Page 113 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Colour Try Now • Tint (G/R) Try Now •...
Page 114: Setting The Viewing Environment For External Devices
This function may not be supported depending on the model or geographical area. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 115 Setting the Game Mode details Settings General External Device Manager Game Mode Settings These functions may not be supported depending on the model or geographical area. • Surround Sound You can make your games more immersive by using intense, three-dimensional sound optimised for games. •...
Page 116 Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker.
Page 117: Picture Support Functions
This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 117 -...
Page 118: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 119 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Page 120: Using The Sound Support Functions
Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function.
Page 121 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
Page 122: System And Support
System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
Page 123 Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection. This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to the Internet through a local area network.
Page 124: Using The Power And Energy Saving Functions
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time. • Available Remote Battery You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. - 124 -...
Page 125: Updating The Tv's Software
Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 126: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the...
Page 127 Changing the volume, speed, pitch and the TV background volume of the Voice Guide You can configure the Volume, Speed, Pitch and the TV Background Volume of the voice guide. Audio Description Settings General Accessibility Audio Description Settings You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service.
Page 128 Setting the screen to black and white Settings General Accessibility Greyscale Try Now You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours. Greyscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area.
Page 129 Watching TV broadcasts with subtitles Settings General Accessibility Subtitle Settings Try Now Subtitle to On. Then you can watch the programme with the subtitle displayed. This function may not be supported depending on the model or geographical area. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
Page 130 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.
Page 131: Using Voice Assistants On The Tv
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.
Page 132: Using Other Functions
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000". On the Samsung Smart Remote or Remote Control: Press (Volume) button.
Page 133 Managing External Devices Settings General External Device Manager Device Connection Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
Page 134: Hbbtv
HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Installer Application) in Apps.
Page 135: Using A Tv Viewing Card ("Ci Or Ci+ Card") (For India Only)
Using a TV Viewing Card (“CI or CI+ Card”) (For India Only) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
Page 136 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
Page 137 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI + 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.
Page 138: Teletext Feature
On the Standard Remote Control: Press the / TTX/MIX button. To exit from the Teletext feature, On the Samsung Smart Remote or Remote Control: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the Standard Remote Control: Press the / TTX/MIX button on the remote control until live TV appears.
Page 139 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
Page 140 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
Page 141 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.
Page 142: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 143 • If the Sleep Timer Auto Power Off has been set, the TV will override these settings, continue to record and turn off after the recording has ended. – Settings General System Manager Time Sleep Timer – Settings General Power and Energy Saving Auto Power Off Before using the timeshift function Timeshift may not be supported depending on the model or geographical area.
Page 144: Supported Broadcasting Audio Options
Supported broadcasting audio options Check the supported broadcasting audio options. Audio Type Dual Sound Default Mono Mono Automatic change A2 Stereo Stereo Stereo, Mono Automatic change Dual Dual Dual II Dual I Mono Mono Automatic change Stereo Mono, Stereo Automatic change NICAM Stereo Mono, NICAM...
Page 145: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit http:// www.samsung.com for more information on specific device information and content availability.
Page 146: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 147 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 148: Read Before Playing Photo, Video Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2021. - 148 -...
Page 149 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 150 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
Page 151 Supported video codecs (QLED TV/The Frame) For Q6*A Series, refer to the next section. Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf 4096 x 2160: 60 HEVC (H.265 -...
Page 152 Supported video codecs (Q6*A/AU9/AU8 Series) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf HEVC (H.265 - 4096 x 2160 Dolby Digital Main, Main10) *.wmv...
Page 153 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 154 Supported video codecs (AU7/BEA Series) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 120 3840 x 2160 *.asf 3840 x 2160 : 60 HEVC (H.265 - Dolby Digital *.wmv Main, Main10)
Page 155 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 156 Supported video codecs (QN8**A Series or higher) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 1920 x 1080: 120 *.avi H.264 BP/MP/HP 3840 x 2160 3840 X 2160: 60 *.mkv *.asf 3840 x 2160: 120 HEVC (H.265 - 7680 x 4320 Dolby Digital...
Page 157 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 158: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 159: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
Page 160: Resolutions For Input Signals Supported By Qn8**A Series Or Higher
Resolutions for Input Signals supported by QN8**A Series or higher Check the resolutions for input signals supported by QN8**A Series or higher. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...
Page 161: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. • FreeSync (VRR) is supported only in the following models: – For QLED TV (except for Q6*A series and 50Q8*A model) –...
Page 162: Supported Resolutions For Wide Screen
Supported Resolutions for Wide Screen Check the supported resolutions for Wide Screen. When the computer is connected and Game Mode is set to or Auto, the wide screen (21:9 or 32:9) is activated on Game Bar. When you press and hold the button in Game Mode, Game Bar runs.
Page 163: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN8**A Series or higher).
Page 164 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 165 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 166: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 167 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 168: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 169: Suffix : Parental Rating - Thailand Only
Suffix : Parental Rating - Thailand only Alphabet Icon Description Allow All The broadcated rating value is not classified Preschool Content suitable for preschool aged children 3-5 years old Children Content suitable for children between 6–12 years old General Content suitable for general audiences PG 13 Content suitable for people aged 13 and above, but can be watched by those who are under the recommended age if parental guidance is provided...
Page 170: Licences
HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) This licence may not be supported depending on the model or geographical area.
Page 171: Troubleshooting
Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
Page 172 The problem Try this! If the colour on your TV screen is not correct or the black and white colours are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: Component Connections When using the One Connect Box, confirm that its video input connectors are connected to the correct external device video output connectors.
Page 173 The problem Try this! If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
Page 174 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 175 The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness Colour settings. • Settings Picture Picture Mode • Settings Picture Expert Settings Brightness • Settings Picture Expert Settings Sharpness The colour is poor or the •...
Page 176 Motion Detector may not be supported depending on the model or geographical area. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
Page 177: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
Page 178 The problem Try this! Check whether Digital Output Audio Format is set to Pass-through. If you select the Pass-through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. No sound is heard. It is recommended to set Digital Output Audio Format Auto...
Page 179 Anynet+ (HDMI-CEC) is active on your TV. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar I want to turn off and on the TV model.
Page 180: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. "Weak or No Signal"...
Page 181: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
Page 182 The problem Try this! For more information on how to connect a Bluetooth speaker, see Audio Device I want to connect to a Bluetooth Bluetooth Connection Guide. speaker. • Source Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognised, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV.
Page 183: Network Issues
Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...
Page 184: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 185 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to to the TV viewing screen. Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...
Page 186: Remote Control Issues
Try this! The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more. Pairing is not available in AU7/BEA Series. (Except for AU7700 model.)
Page 187: Recording Issues
Cannot record videos received The recording function is only available for digital broadcast channels received by the from an external device or TV. You cannot record videos received from an external device or Samsung TV Plus. Samsung TV Plus. To use the recording function, the storage device connected to the TV must have been The "Format Device"...
Page 188: Apps
Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a different the menu. language.
Page 189: Voice Assistant Issues
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 190: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
Page 191 Shortcuts, see the following: The TV narrates the screen events in • Press and hold the (Volume) button on your Samsung Smart Remote voice-over. or Remote Control. • Press the AD/SUBT. button on the Standard Remote Control or press and hold the MUTE button.
Page 192: Diagnosing Tv Operational Issues
Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. Reset Smart Hub • Settings Support...
Page 193: Getting Support
Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 194: The Tv Screen Does Not Display Properly
In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen is bad, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables.
Page 195 HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots or fixed horizontal or vertical lines. Try changing channels using the remote control. - 195 -...
Page 196 Source Press the button, select Source, choose another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the button. Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support...
Page 197 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the button.
Page 198 Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support...
Page 199: The Tv Does Not Turn On
The TV does not Turn On If there is no screen on the TV, it often occurs when the contact point of the power cable is loose or the peripheral device is turned off. When your TV does not turn on The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 200 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection/One Connect Cable One Invisible Connection/One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box.
Page 201 If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
Page 202 One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One HDMI Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - 202 -...
Page 203 If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One HDMI Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Also make sure that the correct source is selected on the Home Screen ( Source).
Page 204 HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 204 -...
Page 205: When The Tv Does Not Connect With An External Device Properly
The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the sound bar, or distorted TV picture are often caused by loose cable connections. When the TV does not connect with an external device properly The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 206 HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cable and plug it back into the wall outlet. HDMI If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. HDMI Satellite If you are using a set-top box, check the cable connection.
Page 207 Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode.
Page 208 HDMI (eARC) HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV.
Page 209: Internet Access Is Not Available
Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 210 General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
Page 211 If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
Page 212 General Network General If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. Network Status IP Settings If the same problem continues, select Settings General Network...
Page 213 IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings...
Page 214: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up
There is No Sound or the Speakers are Making an Odd Sound When the sound has an issue, you can simply check if the problem is caused by the product or the broadcast signals and cables. When no sound comes out of the TV, or the sound is breaking up The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 215 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
Page 216 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
Page 217 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
Page 218 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Support Device Care Support If the test shows no problems, select Settings Support Device Care...
Page 219 Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now...
Page 220: The Remote Control Does Not Work
The Remote Control does not Work If the remote control is not working, the battery is weakened or the Samsung Smart Remote or Remote Control is not paired. When the remote control does not work The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 221 Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the solar cell or the USB port(C-type) on the bottom.
Page 222 Press the buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. - 222 -...
Page 223 If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
Page 224: Updating The Software
Updating the Software If you want to keep the TV in its best condition or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV's software The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 225 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. Support Support About This TV Select Settings Support...
Page 226 About This TV Product Information Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file. - 226 -...
Page 227 SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder. - 227 -...
Page 228 Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed.
Page 229 Settings After your TV has been reset, select Settings Support About This TV and check the new firmware version. Support Support About This TV After your TV has been reset, select Settings Support About This TV and check the new firmware version.
Page 230: Accessibility Guidance
You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote or Remote Control may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
Page 231 • If you press the button twice, and then press the Select button or press the button while viewing a programme, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue and Move to the top Move to the bottom) options appear.
Page 232: Using The Accessibility Menu
• Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold...
Page 233 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button.
Page 234 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
Page 235 • Enlarge You can enlarge important elements on the menu such as the names of programmes. • Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does.
Page 236: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 237 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button.
Page 238: Using The Guide
When you want to know the programme information for each channel while watching a broadcast programme, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the programme information. On Standard Remote Control, press the GUIDE button.
Page 239 When you open the Guide, a table grid of channels and programmes is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programmes on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programmes at different times within a channel.
Page 240 • Edit Recording Time You can change the start and end times of scheduled programme recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
Page 241: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...
Page 242: Using The Channel List
Category list. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites...
Page 243 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.
Page 244: Recording
Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
Page 245 Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
Page 246 Viewing recorded programmes Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.
Page 247: Using Smart Hub
Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, Recordings and others. Samsung TV Plus may not be supported depending on the model or geographical area. - 247 -...
Page 248 Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search and apps. •...
Page 249 For more information about the Samsung Account, refer to "Using a Samsung account". – Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording or when an event occurs on a registered device.
Page 250 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
Page 251: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.
Page 252: Using Bixby
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

Samsung AU8000 E-Manual

Troubleshooting

Accessibility Guidance

Quick Links

Related Manuals for Samsung AU8000

Summary of Contents for Samsung AU8000

Table of Contents