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306 MBUX multimedia system
Mercedes-Benz emergency call system
Information on available emergency call sys‐
tems
Two types of emergency call system are availa‐
ble to you in the vehicle:
Mercedes-Benz emergency call system
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112 emergency call system (EU eCall)
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The Mercedes-Benz emergency call system is
not available in all countries. You can find more
Differences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)
Mercedes-Benz emergency call system
The Mercedes-Benz emergency call system is permanently logged in to
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the mobile phone network.
Automatic and manual Mercedes-Benz emergency calls are transmit‐
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ted to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz
emergency call system cannot be reached (e.g. due to a lack of net‐
work coverage), the 112 emergency call is carried out automatically.
information on the regional availability of eCall
at: https://www.mercedes-benz-mobile.com/
extra/ecall/
The following applies for both emergency call
systems:
The transfer of specific data is required for
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the intended function of both emergency call
systems. This will be explained in the "Data
transfer" section (
page 309).
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Both emergency call systems are included as
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standard equipment in your vehicle and are
activated at the factory.
112 emergency call system (EU eCall)
If you decide on the 112 emergency call system (EU eCall) only, then
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the system only logs in to the mobile phone network after the trigger‐
ing of a manual or automatic emergency call.
The 112 emergency call system (EU eCall) transmits automatic and
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manual emergency calls directly to public coordination centres.
The use of both emergency call systems is
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exempt from charges.
Both emergency call systems only function in
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areas in which the mobile phone network
providers offer mobile phone coverage.
For both systems, insufficient network cover‐
age from the mobile phone network provid‐
ers can result in an emergency call not being
transmitted.
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