Chapter 4 Troubleshooting; Troubleshooting Checklist - Fujitsu ScanSnap S300 Getting Started Manual

Chapter 4 Troubleshooting

This chapter describes common problems during the usage of ScanSnap and how to
remedy them.

4.1 Troubleshooting Checklist

Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store
where you purchased the scanner, or contact an authorized FUJITSU scanner service
provider.
Symptom
The scanner Are the power or USB bus power
cannot be cable and the USB cable connected
turned on. correctly?
Is the Paper chute cover
closed?
(The scanner's power supply is
controlled by closing/opening
the Paper chute cover.)
Is Windows normally started
up?
(This scanner's power is
controlled by turning on/off the
computer.)
Scanning Is ScanSnap Manager for the
does not ScanSnap S300 installed?
start.
Is the USB cable properly
connected?
29
For troubleshooting errors caused during operation, refer to "7.2
Troubleshooting Checklist" of "ScanSnap S300 Operator's Guide."
* Visit our Web site for your reference. Other useful information will be
posted on the FAQ corner at the following Web site:
http://scansnap.fujitsu.com/
Check This Item Remedy
Correctly connect the power or USB bus power
cable and USB cable to the computer.
When using a hub, check the hub's power
supply.
When using a USB bus power cable, use a
powered USB hub equipped with an AC
adapter. If you connect to a non-powered hub,
the scanner may not work properly.
Disconnect the power or USB bus power
cable and connect it again.
(Note: Wait at least 5 seconds before
reconnecting the power or USB bus power
cable.)
Open the Paper chute cover.
Wait until Windows has started up
completely. The
Windows is starting up or in sleeping mode.
Install ScanSnap Manager for the
ScanSnap S300. (See page 14.)
Connect the USB cable correctly.
When using a hub, check the hub's power
supply.
When using a USB bus power cable, use a
powered USB hub equipped with an AC
adapter. If you connect to a non-powered hub,
the scanner may not work properly.
LED may turn off when