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do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or go to www.alcatelonetouch.com to get warranty
instructions. We have placed many self-help tools that may help you
to isolate the problem and eliminate the need to send your wireless
device in for service. In the case that your wireless device is no longer
covered by this limited warranty due to time or condition we have
other options that you may utilize.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier's
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
memory cards, or any other accessories such as the power adapter.
You must properly package and ship the device to the repair center.
TCT Mobile is not responsible for devices that do not arrive at the
service center or are damaged in transit. Insurance is recommended
with proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address
provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use Factory date reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before
doing formatting and upgrading.
and carry out the following checks:
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IP4582_6033Q_QG_Eng_USA_02_130523.indd 36-37
My phone is frozen or cannot be switched on
•
•
My phone has not responded for several minutes
•
My phone turns off by itself
•
•
My phone cannot charge properly
•
•
•
My phone cannot connect to a network or "No service"
is displayed
•
•
•
•
•
My phone cannot connect to the Internet
) the battery for optimal
•
•
•
•
•
Invalid SIM card
•
•
•
Check the battery power level, charge for at least 20 minutes.
If it still does not work, please reset the phone using the Power
key and the Volume up key.
Restart your phone by pressing and holding the Power key.
Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
Check the battery charge level.
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
(32°F) to +40°C (104°F)).
When abroad, check that the voltage input is compatible.
Try connecting in another location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try selecting the available network(s) manually
Try connecting at a later time if the network is overloaded.
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is
available.
Check your phone's Internet connecting settings.
Make sure you are in a place with network coverage.
Try connecting at a later time or another location.
Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
Make sure the chip on your SIM card is not damaged or scratched.
Make sure the service of your SIM card is available.
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