Before You Call; Solutions To Common Problems - Frigidaire Professional PLEF489GC Use & Care Manual

Avoid Service Checklist
You may save the cost and inconvenience of an unnecessary service call by first reviewing this Checklist of commonly
encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective product
workmanship or materials.
OCCURRENCE
Range is not level.
Cannot move appliance
easily. Appliance must be
accessible for service.
Entire range or oven does
not operate.
*Oven control beeps and
displays F10, F30 or F90.
Oven and/or cooktop lights
does not work.
Surface unit does not heat.
Scratches or abrasion on
cooktop surface.
Surface element too hot or
not hot enough.
Metalmarks.
Brown streaks or specks.
Areas of discoloration with
metallic sheen.

Before you call

Solutions to Common Problems

POSSIBLE CAUSE/SOLUTION
(1) Poor installation. To level range, refer to Leveling Guide,in the Installation Instructions.
When range is level, cooktop may appear out of alignment if countertop is not level. (2)
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor. (3) Kitchen cabinet misalignment may make
range appear to be unlevel. Be sure cabinets are square and have sufficient room for range
clearance.
(1) Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem. (2) Contact builder or installer to make appliance accessible. (3) Carpeting
interferes with range. Provide sufficient space so range can be lifted over carpet.
(1) Make sure cord/plug is tightly into outlet. (2) Service wiring is not complete. Contact your
dealer, installing agent or authorized servicer. (3) Power outage. Check house lights to be
sure. Call your local electric company for service.
(1) Electronic control has detected a fault condition. Push CLEAR to clear the display and
stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and
contact an authorized servicer.
(1) Replace or tighten bulb. See "Changing Oven Light" in this Guide for instructions.
(1) Element not making contact in block. Follow instructions under "Surface Elements and
Drip Bowls" in the General Cleaning section. (2) No power to the appliance. Check steps
under "Entire Range or Oven Does Not Operate" in this Avoid Service Checklist. (3) Incorrect
control setting. Make sure the correct control is on for the surface unit to be used.
(1) Coarse particules such as salt and sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small
scratches do not affect cooking and will become less visible with time. (2) Cleaning materials
not recommended for ceramic-glass cooktop have been used. See "To Clean the Glass
Cooktop" section under General Cleaning. (3) Cookware with rough bottom has been used.
Use smooth, flat-bottomed cookware.
Incorrect control setting. Make sure the correct control is on for the surface element to be
used.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
"To Clean the Cooktop Glass" section under General Cleaning.
Boilovers are cooked onto surface. Use razor scraper to remove soil. See "To Clean the
Cooktop Glass"section under General Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. Use cookware with clean, dry bottoms.
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