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20
BEfORE yOu CaLL
Let us help you troubleshoot your concern! This section will help you with common issues . If you need us,
visit our website, chat with an agent, or call us . We may be able to help you avoid a service visit . If you do
need service, we can get that started for you!
1-800-374-4432 (United States)
frigidaire.com
Problem
Entire appliance does not
operate
Cooktop Problems
Problem
Surface element is too hot
or not hot enough .
Surface element does
not heat or does not heat
evenly .
Areas of discoloration with
metallic sheen on cooktop
surface .
Scratches or abrasions on
cooktop surface .
Metal marks on the cook-
top .
Brown streaks or specks
on cooktop surface .
Cause / Solution
Appliance not connected . Make sure power cord is plugged properly into
outlet . Check your fuse box or breaker box to make sure the circuit is active .
Electrical power outage . Check house lights to be sure . Call your local elec-
tric company for service outage information .
Cause / Solution
Incorrect surface control setting . Adjust power level setting .
Be sure the correct surface control knob is turned on for the element need-
ed .
Cookware is light weight or warped . Use only flat, evenly balanced, medium
or heavyweight cookware . Flat pans heat better than warped pans . Cook-
ware materials and weight of the material affect heating . Heavy and medi-
um-weight pans heat evenly . Because lightweight pans heat unevenly, foods
may burn easily .
Mineral deposits from water and food . Remove them using cooktop clean-
ing creme applied to the ceramic surface . Buff with a non-abrasive cloth or
sponge .
Coarse particles such as salt or hardened soils between cooktop and uten-
sils can cause scratches . Be sure the cooktop surface and bottoms of uten-
sils are clean before use . Small scratches do not affect cooking and will
become less visible with time .
Cleaning materials not recommended for ceramic-glass cooktop have been
used . Apply cooktop cleaning creme to the ceramic surface . Buff with a
non-abrasive cloth or sponge .
Cookware with a rough bottom was used . Use smooth, flat-bottomed cook-
ware .
Sliding or scraping of metal utensils on cooktop surface . Do not slide metal
utensils on the cooktop surface . Apply cooktop cleaning creme to the ce-
ramic surface . Buff with a non-abrasive cloth or sponge . For more informa-
tion, see "Cooktop Maintenance" on page 18 .
Boil overs are cooked onto the surface . When cooktop is cool, use a razor
blade scraper to remove soil . For more information see "Cooktop Mainte-
nance" on page 18 .
1-800-265-8352 (Canada)
frigidaire.ca
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