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Troubleshooting
Subject
Question
Power
My Multi-Cooker will
not turn on
Doneness of
My food was
food
undercooked
My food was
overcooked
Programming
Can I set a time for
the Brown/Sear or
Sauté program?
Can I change the
cooking function,
time or temperature
once the food is
cooking?
Cooking
Can the Cooking Pot
and Lid be used on
top of the stove or in
the oven?
I stopped the cooking
process and changed
pressure settings,
and now the Multi-
Cooker is preheating
again.
Steam
Steam is leaking out
of the Multi-Cooker
Lid
I am having trouble
removing the Lid.
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Solution
Make sure outlet is functioning properly
Check that the Multi-Cooker is plugged in
Call Customer Service on 1300 881 861 (Aus), 0800 786 232
(NZ)
Make sure you selected the proper cooking setting
Make sure the Lid is properly placed and locked, and that
Steam Release Valve in "Seal"
position.
Check the recipe to see that the proper pressure,
temperature, and time selection were made
Be sure the power was not interrupted
Make sure the Cooking Pot has enough liquid to create
desired steam and build pressure. Minimum of 250ml of
liquid should be used when pressure cooking. Never fill over
the "MAX" line.
Make sure the Cooking Pot was at least ½ full
Check that the proper pressure, temperature, and time
were selected
Because sautéing is a function that generally requires your
full attention this may not be necessary. However, if desired
a time can be selected.
Yes, to change the cooking function, press START/STOP
and select a new cooking function. Change the time and
temperature as required for the food. Press START/STOP
again. The time and temperature can be changed at any
time.
The Cooking Pot and Lid are not oven safe. Neither can be
used on the stove or in the oven.
If a cooking cycle is stopped and a new one is started, the
Multi-Cooker may display "HEAt" until the new pressure is
achieved.
• It is normal for a small amount of steam to come out of
the Bobber Valve before the Multi-Cooker is pressurised.
• If steam is coming out from the perimeter of the Lid, the
Lid has not been closed and locked completely or too
much water has been added to the cooking pot.
There is a safety feature to keep Lid from being removed
while the Multi-Cooker is under pressure. Please make sure
to de-pressurise the unit by rotating the Steam Release
Valve into the "Release"
position. Refer to Releasing
Pressure section for further instructions.
Notification Codes
Error
"CLOSE LID"
Ensure that the Lid is closed completely and in the LOCKED
blinking light
aligning
with .
Display "E1"
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and
contact service center.
Display "E2"
The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and
contact service center.
Display "E3"
If you receive this code while using one of the pressure cooking settings, then
the Lid probably did not close or seal correctly. To resolve, follow the steps
below:
1. Rotate the Steam Release Dial to the "Release"
unit to de-pressurise.
2. Take off the Lid and look underneath to make sure the Sealing Gasket (large
rubber ring) is properly secured to the underside of the Lid.
3. If your recipe looks like it may need more liquid now that you have released
some of the steam after removing the Lid, then add more, stir your
ingredients, and reattach the Lid, making sure the Steam Release Dial is in
the "Seal"
position.
4. Unplug the unit for at least 5 seconds, and then re-plug it in and re-
program your cook settings to begin cooking.
Display "E5"
This code appears when either the Lid or Steam Release Dial is being used
incorrectly for a non-pressure cook setting. Please note that the Lid should
never be used when using the Brown/Sear, Sauté, Simmer or Boil settings.
When using the Lid during the Slow Cook or Yogurt settings, the Steam
Release Dial must be turned to the open or "Release"
the E5 Notification during any of these situations, then simply remove the Lid
while using Brown/Sear, Sauté, Boil, and Simmer, or correctly position Steam
Release Dial to "Release"
unplug the unit for at least 5 seconds, re-plug it in and re-program your cook
settings to begin cooking.
Display "E6"
If you receive this code while cooking, it means that the Crock-Pot
Easy Release Pressure Cooker was unable to generate enough steam to
pressurise completely. To resolve, follow the steps below:
1. Make sure that the Steam Release Dial is turned to the closed or "Seal"
position. If it was not in the correct position, then rotate it to the correct
position and jump to step 3 below.
2. If the Steam Release Dial was in the correct position, then turn it to the
"Release"
position and wait for the unit to de-pressurise. Then remove the
Lid and look underneath it to make sure the Sealing Gasket (large rubber
ring) is properly secured to the underside of the Lid.
3. Add another cup of liquid (water, broth, etc) to the cooking pot, stir your
ingredients, and reattach the Lid, making sure the Steam Release Dial is in
the "Seal"
position.
4. Unplug the unit for at least 5 seconds, and then re-plug it in and re-
program your cook settings to begin cooking.
Solution
position,
position and wait for the
position. If you receive
while using SLOW COOK or Yogurt, and then
Express
®
25
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